Customer Service Data

Minerva Suim Song

Email: ***********@*****.*** Phone: 443-***-****

Address: **** ***** **** ***, *** 320 Rockville, MD 20852 1

Summary

Ms. Song has a range of experiences with academic institutions and government affiliated entities including the Department of Justice (DOJ), Internal Revenue Services (IRS), Medicaid, Medicare, Department of Motor Vehicles (DMV), and Metro affiliates. Her areas of expertise and interest include data analytics/data science, biostatistics, epidemiology, linguistics, and entrepreneurship. She is pursuing a MPH in Biostatistics at George Washington University and is seeking a position in data science and analysis to leverage her data background and interests. Education

MPH George Washington University Biostatistics May 2018 (Expected) BS University of Maryland, Baltimore County Biochemistry May 2013 Key Skill Areas

Data Analytics/Visualization Quantitative & Qualitative Methodology Statistical Modeling Technical Report Writing

Deliverable Development Task Coordination

Technologies, Tools & Programming Languages

SAS (advanced), SaaS (advanced), R (advanced), Excel (advanced), EpiInfo (basic), Python (basic), Stata (basic), SQL (basic), ArcGIS (ArcMap, ArcGlobe), Microsoft Access Languages

English and Korean (fluent in writing, reading, and speaking) Currently learning Mandarin Chinese

Experience

Biostatistician Intern June 2017 – Present

Elizabeth Glaser Pediatric AIDS Foundation

Construct and maintain 2,206 Tracking and Tracing Operations Research (TracTOR) data records across 40+ variables.

Construct and maintain 1,768 Advancing Community-Level Action for Improving MCH/PMTCT

(ACCLAIM) data records across 130+ variables.

Verify, import, and manipulate data using statistical SAS and R.

Develop research questions for secondary analysis to determine correlations between variables using in-depth statistical software SAS and R.

Utilize comparative analysis to determine optimal models to address risk factors.

Prepare presentations and statistical analysis summaries for review from the team.

Provide analytics/visualization support through the creation of data visualizations of pediatric HIV/AIDS in Swaziland, Uganda, and Zimbabwe.

2

Translator/Interpreter April 2016 – Present

Lionbridge Interpretation Services

Demonstrate the breadth and depth of linguistic proficiency and the capacity to analyze dialectical and cultural differences that are essential to ensure that clients and limited English customers communicate with ease and accuracy in various types of conversations including medical, law, insurance, finance, technology, business, and governmental.

Utilize strong linguistic skills to facilitate translation and language needs with proven outstanding quality service.

Translator/Interpreter November 2015 – December 2016 Piedmont Translations

Interpreted and translated audio recordings and documents to facilitate profiling of convicts for the Department of Justice to prevent illicit activities that may jeopardize the security of the Correctional Centre.

Utilized Microsoft Dropbox to disseminate and gather projects to collaborate with fellow colleagues. Scuba Diving Assistant Instructor August 2010 – August 2012, August 2015 – Present University of Maryland Baltimore County

Assist in courses with instructors applying hands-on learning for up to thirty-five candidates to fulfill scuba diving license requirements.

Owner/Manager August 2013 – September 2015

Café Lamp in Seoul, Republic of Korea

Conducted customer surveys to develop strategies to enhance ways to maximize guest frequency and achieve weekly and monthly targets.

Applied matrix analysis from the survey to determine customers’ preferences to create better menu and overall satisfaction.

Developed recipes for products by experimenting with different ingredients to enhance quality of food and reduce expenses.

Trained upwards of twenty employees in café operations and customer service to ensure viability of overall restaurant’s performance.

Counseled employees on performance and customers’ satisfaction to pertain to survivability of café’s image in the local community.

Maintained monthly financial books with both profit and loss to strategize overall café’s value and appeal.

Prepared departmental schedules and payrolls for employees on a weekly basis.

Managed inventories by tracking weekly sales reports and ordered product and supplies to meet customer demands and the café’s gross profit goals.

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