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Customer Service Administrative Assistant

Philadelphia, Pennsylvania, United States
January 25, 2018

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Shirley Woodson

**** *. ******** ******

Philadelphia PA 19142



•Knowledge of Medical Terminology, Anatomy and Physiology, and Basic Pathology

•Knowledge of Medical Insurance, Medical Law and Ethics

•Dedicated to helping others; sensitive and responsive to people's needs


•Lincoln Technical Institute, Philadelphia PA May 2017

•Medical Assistant Technology, Associate Degree, GPA % 3.95

Clinical/Administrative Skills:

•Basic Pharmacology, EKG, Aseptic Techniques, Specimen Collection, and Hematology

•Knowledge of PC Applications, Microsoft Word/ Excel

•CMS-1500 Forms and ICD/CPT Coding

Awards and Certificates:

•Certified Clinical Medical Assistant (CCMA)

•Current Red Cross CPR

•ICD-10 Certificate

•Health Insurance Portability and Accountability Act (HIPPA) Certificate

•Certified Phlebotomy Technician

•Infection Control Injection Safety

Professional Work Experience:

M., Levin & Company Front Desk Receptionist October 1998- August 2010

•Office Skills: Telephone and Front Desk Reception, Customer Service, Filing, Data Entry (75) Wpm

•Executive and Administrative Support, Excelled in role requiring the ability to handle a variety of customer service and administrative tasks, customer's issues with expediency.

•Demonstrated proficiencies in telephone and front desk reception with a high-telephone volume environment.

•Greeted clients and customers, answered customer's questions and concerns regarding merchandise lots on manual and cash slips at the food center.

Volunteer Services:

Tilden Elementary Middle School September 2013- June 2015

•Assisted teachers and substitute teachers in the classrooms, cafeteria and hallways.

Veterans Administration December 2016- March 2017

•Assisted Nurse Executives, Associate Chief of Nurses, Nurse Managers in administrative tasks such as filing, copying and collating copies. Also assisted in the CPR Department and helped doctors and nurses with their log- on information for the computer. Would provide reception relief occasionally.

Externship: March 2017-May 2017

Assisted Front Office Managers with administrative duties such as filing charts, appointment scheduling, handle high-volume of incoming and outgoing calls, assisted with physical therapy, would make sure all exam tables, exam rooms, reception area was kept neat at all times. Would replenish all medical supply drawers occasionally throughout the day. Would occasionally disinfect physical therapy equipment throughout the day. Also, assisted front office manager collecting monies from patients and balancing the monies collected from patients at the end of the day.

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