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Customer Service Sales

Annapolis, Maryland, United States
January 25, 2018

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**** *********** ****, ***********, ** 21032 410-***-****


PARA USA Sept 2014 – Dec 2014

Production Planner Pineville, NC

Coordinates efforts of engineering, planning and shipping to meet sales, marketing and production requirements. Create production schedules that enable the team to meet the master production schedule in a manner that allows the respective areas to maximize quality, efficiency and utilization of resources and deliver the correct products to the customers in the required period. Work closely with production management to insure material flow supports the master production schedule in a cost effective manner.

Baker Furniture Sept 2013 – Aug 2014

Production Planner Hildebrand, NC

Participate in the development of the Monthly Forecast. Participate in the development of the Monthly Sales and Operations planning meeting materials. Execute the Master Production Schedule to achieve customer service and inventory turn goals. Analyze manufacturing capacity needs to develop realistic manufacturing schedules and project future demands. Receive purchase orders into MRP system. Check orders to see if they can be released within capacity. Assemble production orders with proper information i.e. law labels, pictures and specific notes. Set MRP to run daily. Order materials off workbench within Oracle.

Smiths Detection Mar 2008 – Mar 2011

Production Planner Edgewood, MD

Coordinate with Sales Team regarding order entries into SAP. Ensures performance to the master production schedule to achieve division objectives for customer service, inventory levels, and configuration management. Plans, prepares, issues, and controls difficult production schedules and material requirements to ensure a controlled flow of approved materials timed to meet production requirements. Work with Buyers to ensure accurate materials are ordered for projected work orders. Perform daily work order entries into MRP system in timely manner. Schedule work orders into Production and track status daily to ensure schedules are being met. Work with Inventory Control for timely release of materials to production floor and track any shortages. Place purchase requisitions and purchase orders into SAP. Hold daily production meetings with Buyers, Inventory Control, Production Floor Managers, Project Managers and Engineering Personnel. Solid understanding of Capacity Planning, MRP, Forecasting, Routings, Work Centers, BOMs, etc. Research and correct discrepant order information as well as maintain ERP system data integrity. Aids in quarterly inventory processes. Company certified in ISO 9001:2000 and ISO 14001:2004.

Herley Industries Oct 2007 – Mar 2008

Production Planner Lancaster, PA

Responsible for inventory management for assigned parts & processes required to ensure material input to support customer requirements while financial inventory objectives are accomplished. Monitor performance to the plan & take pro-active action to solve problems and mitigate risk in meeting the plan. Analyze data and collaborate in the determination and the subsequent application of appropriate order, inventory and replenishment policies. Interface with Demand Management, Shop Scheduling, and Fulfillment Team, configuration control, all sources of supply, customer service reps, and other organizations as required.

Middle River Aircraft Systems (MRAS) Sept 2006 – Oct 2007

Production Planner Middle River, MD

Provide functional material responsibility for assembly and/or selected sub-contract or joint venture manufacturing sites as required. Coordinate planning & scheduling activities for assigned commodity utilizing advanced planning tools to model, simulate, & release optimized material plans to the organization. Identify all critical hardware shortages, monitor the implementation of corrective actions plans, control inventory levels of hardware, & coordinate the disposition of obsolete, non-conforming, & excess hardware. Oversees implementation of scheduling tools and stockroom personnel to control the raw component pulls from stockrooms and kan ban stores to the production areas as well as keeping material JIT. Apply appropriate optimization methodologies to balance service level, inventory, and resource utilization using advanced planning tools. Maintain manufacturing Bill of Material accuracy for selected sub-contract or joint venture sites, and coordinate any customs/freight forwarding activities required. Assure timely release of hardware requirements, and monitor status of Request for Material/Change in Procurement Instruction through evaluation of stock out requirements and critical parts list. Utilize modeling data and obtain collaborative feedback to perform optimization simulations and recover scheduling. Company is ISO 9000-2008 certified.

Lucent Technologies Jan 1997 – Dec 2005

Materials Planner Landover, MD

Managed and assessed production schedules using MRP systems to oversee logistics, materials coordination, production planning, and inventory control. Performed audits of goods, safety and quality assurance processes. Verified material shortages, resolved problems, prepared reports and maintain contracts and vendor negotiations. Acquired extensive knowledge of supply chain processes as well as inventory control, customer relations and vendor management. Teamed with sales account managers to forecast demand trends. Provided shipping cost savings by maintaining on-time deliveries for both incoming materials and outgoing customer orders.


SAP, Oracle MRP, Agile PLM (Product Lifecycle Management), Data Manipulation/Extraction (VLOOKUPS, MACROS, PIVOTTABLES),Syteline ERP, Manman MRP system,

ECMS (Enterprise Content Management System), MS Windows, MS Access, MS Excel, MS Outlook,

MS PowerPoint, MS Word, Internet Explorer, Adobe Acrobat, Adobe FrameMaker, Adobe Illustrator,

Adobe PageMaker, Adobe Photoshop, WinZip, Ariba Purchasing System, Clear Orbit, HTML, Inbit FullShot, Solaris (UNIX Workstation), Lotus Notes, Doctrans, UltraEdit-32, Documentum / Vantive Workspace, EZBuy, EZPay, QuestionMark and TRI (Time Reporting Interface).


Bachelor of Science, Business/Management Degree - University of Phoenix – Pending

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