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Customer Service Data Analyst

Louisville, Kentucky, United States
January 25, 2018

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Kasandra Wright

Louisville, KY ***** 502-***-****

Innovative Data Analyst

Recognized for meeting deadlines and exceeding expectations.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Known as dependable, good listener and communicator with demonstrated success working with others to generate workable solutions and resolve problems/complaints. Ability to delve into data and find answers to problems.

Employment History

Centerstone, Louisville, KY 2016-Present

Data Analyst

Track all relevant client/clinical data and create various reports for agency managers. Provide high level of administrative support to compliance, quality improvement, utilization management and health information management staff. Utilize available corporate and commercial software to develop creative solutions necessary to produce monthly reports. Develop reports using report writing process to produce desired objectives. Prepare data reports in user-friendly format. Collaborate with site-based staff to ensure accuracy of reports and to act as liaison between sites and corporate, balancing unique needs of each site with overall needs of organization. Maintain databases for tracking and trending quality indicator elements in the agency. Provide administrative support to Compliance, Quality Improvement and Health Information, including compliance audits, Joint Commission, and archives.

Appriss, Louisville, KY 2012-2015

Data Analyst

Work with customers, operations, and project managers to collect and inventory all submitted booking system data feeds. Analyze and screen data for reasonableness and ensure the data is being imported to the historical database in a timely manner using Oracle. Process data expunction requests. Provide ad hoc reports upon request for various projects. Resolve database errors. Work with the project implementation team to collect current and historic data feeds from other data sources before the implementation deadline. Participate in Data Quality Improvement / Assurance Program analyzing data to ensure accuracy and consistency.

Louisville Metro Solid Waste, Louisville, KY 2010-2012

Information Systems Specialist

Generate reports and charts to summarize operations and activities. Conducted training sessions for supervisors on how to use the system after any upgrades or changes, and also trained new employees. Query computer records and files. Schedule, run, and distribute periodic reports and printouts. Effectively routes information to the correct departments. Maintained access databases, and created excel spreadsheets. Effectively communicate complaint information to the correct supervisor of each department. Completed special projects and maintains records and files. Initiate Midas reports. Maintain Business Office Recycling and Condo Programs. Determined if work is done on state roads, and apply the costs. Research and compile information, verify data, report findings, and conduct special projects. Maintained and updated the Solid Waste Management website. Contact citizens to get more information about their complaints and concerns. Reported and distributed $355K in litter abatement money in the Louisville Metro Area. Work with non-profit organizations and their recycling concerns. Actively participate in advisory board meetings.

Humana Military Healthcare Services, Louisville, KY 2007-2010

Beneficiary Representative

Effectively answer inbound calls on the TRICARE program utilizing available resources. Resolve customer service issues and complaints in a professional and courteous manner. Effectively communicate information with internal and external customers. Prioritize workload to continuously answer incoming calls and maintain established schedules and deadlines. Utilize information systems for maintenance and reporting issues. Research Government policy changes pertaining to TRICARE and their beneficiaries.

Ford Motor Company, Louisville, KY 1999-2007

Vehicle Assembly Technician

Assembled truck parts by using air guns, hoists, and robots. Voted moderator for my team and worked with management to resolve team and plant issues.

UPS Customhouse Brokerage, Louisville, KY 1993-1999

Holds Rater

Worked with Customs’ Officials on getting packages cleared that were being held due to missing, incorrect, or not enough information. Contacted shippers and receivers for the information that was needed to get the packages cleared. Assign tariffs to items coming into the US from Germany, Norway, and Denmark.


Bachelor of Science Degree, Interdisciplinary Studies, Western Kentucky University 2009

Associate of Science Degree, Information Technology, Sullivan University 2008

Cum Laude 3.56 GPA

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