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Customer Service Administrative Assistant

San Jose, California, United States
January 25, 2018

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Kimberly Cardenas


Profile: A quick learner and dynamic individual with adept skill in customer service and interpersonal who possesses 5 years working as a receptionist.


● Organizing and Managing skills

● Data Entry (60 WPM)

● Proficiency in MS Office (Word, Outlook, Excel)

● Bilingual in English and Spanish

Experience: Receptionist

Excelitas Technologies (September 2015- Present)

● Answer multi-line telephone in a courteous and timely manner

● Responsible for ordering and maintaining office supplies

● Actively involved in projects for other departments, such as EHS, Accounts Payable, HR, etc...

● Maintains front desk area to a high standard of detail

● Greets visitors with a warm and friendly customer service

● Receive, sort, and deliver incoming mail

● Manage the VPASS System check visitors in the MKdenial Screening

● Support employees by booking the conference rooms

Administrative Assistant

PrideStaff (April 2013- September 2015)

● Contracted to provide support to Physical Rehabilitation Network

● Assembles claims and EOB's to send to primary and secondary insurance companies

● Responds and fulfills requests for subpoenas, gathering required medical records

● Greets visitors with a warm and friendly customer service

● Sends and receives packages via UPS, FedEx, and OnTrac

● Manage the software Nexgen it serves as a database the billing company uses in order to track payments, billing, and adjustments.

● Assist patients with their billing payments

Receptionist (Contract Positions)

Richmar Associates (August 2012- On call)

● Greeted guests and assisted them with the nature of their business

● Answered and directed inquiries on a multi-line phone system

● Provided diverse administrative and clerical support throughout departments

● Accurately inputted and maintained data of applicants

● Added new hire paperwork

● Sorted and delivered mail and packages to appropriate channels

● Assembled packets and created badges for new hires

● Performed extensive research for documents and maintained files

Customer Service Representative

Associated Maintenance (June 2010 to August 2011)

● Provided customer support in person and over the phone in regards to pricing, quotes and orders

● Assisted customers with changes to contracts

● Handled a variety of clerical duties such as filing and faxing

● Filing and Data Archiving

● Managed and Scheduled appointments


Evergreen Valley College, San Jose, CA – Currently Enrolled

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