Customer Service Administrative Assistant
Resume:
Kimberly Cardenas
*******@*****.***
Profile: A quick learner and dynamic individual with adept skill in customer service and interpersonal who possesses 5 years working as a receptionist.
Skills:
● Organizing and Managing skills
● Data Entry (60 WPM)
● Proficiency in MS Office (Word, Outlook, Excel)
● Bilingual in English and Spanish
Experience: Receptionist
Excelitas Technologies (September 2015- Present)
● Answer multi-line telephone in a courteous and timely manner
● Responsible for ordering and maintaining office supplies
● Actively involved in projects for other departments, such as EHS, Accounts Payable, HR, etc...
● Maintains front desk area to a high standard of detail
● Greets visitors with a warm and friendly customer service
● Receive, sort, and deliver incoming mail
● Manage the VPASS System check visitors in the MKdenial Screening
● Support employees by booking the conference rooms
Administrative Assistant
PrideStaff (April 2013- September 2015)
● Contracted to provide support to Physical Rehabilitation Network
● Assembles claims and EOB's to send to primary and secondary insurance companies
● Responds and fulfills requests for subpoenas, gathering required medical records
● Greets visitors with a warm and friendly customer service
● Sends and receives packages via UPS, FedEx, and OnTrac
● Manage the software Nexgen it serves as a database the billing company uses in order to track payments, billing, and adjustments.
● Assist patients with their billing payments
Receptionist (Contract Positions)
Richmar Associates (August 2012- On call)
● Greeted guests and assisted them with the nature of their business
● Answered and directed inquiries on a multi-line phone system
● Provided diverse administrative and clerical support throughout departments
● Accurately inputted and maintained data of applicants
● Added new hire paperwork
● Sorted and delivered mail and packages to appropriate channels
● Assembled packets and created badges for new hires
● Performed extensive research for documents and maintained files
Customer Service Representative
Associated Maintenance (June 2010 to August 2011)
● Provided customer support in person and over the phone in regards to pricing, quotes and orders
● Assisted customers with changes to contracts
● Handled a variety of clerical duties such as filing and faxing
● Filing and Data Archiving
● Managed and Scheduled appointments
.Education:
Evergreen Valley College, San Jose, CA – Currently Enrolled
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