Customer Service Sales

Joi’ Russell

**** **** ** *.* Apt * Washington, D.C 20020 301-***-****

*************@*****.*** IG @j.russell_beautybar

SUMMARY OF QUALIFICATIONS

Proven professional with cross-functional expertise in various aspects of customer service and sales, prepared to make your organization a greater success. As a focused leader who sets priorities to achieve both immediate and long-term goals, I endeavor to yield positive results and outcomes to the organization’s success.

CORE COMPETENCIES

• Proven leadership skills • Highly skilled and proficient in office automations

• Solid decision-making skills • Excellent PC knowledge and tablet proficiencies

• Strong analytical skills • Experience and proficient in Microsoft Office Suite

• Excellent customer services and sales skills

• Strong organization skills

• Strong interpersonal skills

• Task, detail and results-oriented

• Excellent team builder and team player

PROFESSIONAL EXPERIENCE

Montgomery Beauty School 2016-2016

Cosmetology Instructor

Provides lesson plans including theory and practical

Provides students with theoretical and technical skills to achieve industry goals

Helps students maintain a sanitary work space based on industry standards

Joi’s Beauty Bar, Largo, Maryland 2013-Present

Licensed Hair Stylist

Provides top-notch professional customer service to clients with beauty consultations and hair services, achieving superior customer satisfaction

Provides follow-up confirmation phone-call and email messaging for client salon appointments

Manages weekly calendar

Image Hair Studio, Largo, Maryland 2011-2013

Licensed Hair Stylist

Provided top-notch professional customer services to clients, where various haircare techniques were implemented

Provided follow-up confirmation phone-call and email messaging for client salon appointments

Maintained client records for services rendered

Next Day Blinds, Waldorf, Maryland 2008-2011

Store Manager

Monitored customer preferences, as a market watch technique, in determining the focus of sales efforts

Reviewed operational records and reports to project sales and determine profitability

Resolved customer sale and services complaints

Traveled to local geographical area showrooms, managing the corporation’s sales paperwork, accounting and financial (fiscal) matters

Root, Incorporated, Washington, DC 2006-2008

Assistant Manager/Outreach Counselor

Processed data and paid monthly invoices

Managed and filed all client intake forms and related paperwork

Managed the corporation’s community center

Ordered supplies

Creating memos for office policies/procedures

EDUCATION

High School Diploma - Crossland Senior High School, 2005

License and Certification in Cosmetology- New Carrollton Hair Academy, 2005

Certified Eye Lash Technician- 2013

Senior Cosmetologist License-2017

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