Customer Service Data Entry
Resume:
Angelia Exum
Elgin, S.C. *****
******@*****.***
Summary
Accomplished CSR cum Admin support professional having 10 years of rich experience in various office and clerical tasks.
Has been responsible for providing administrative support which involves typing, filing, answering phones, scheduling, research and record keeping.
Answered calls, provided administrative lock support for the NCR Field Technicians, and assisting them with Confidential ATM lock data to open and close at (banks/credit unions) bank ATMs or Brinks etc.
Scanning confidential documents, transferring calls, collecting mail, sort and accurately log mail, greeting visitors and general office administrative duties.
Employment History
Patient Care Associate Teleperformance Columbia, S.C.
08/2017 to 10/2017
In call center assisting members and their families, with ordering their prescriptions, explaining their plan coverage, contacting pharmacies, assisting with open enrollment, and other confidential information pertaining to medical and healthcare coverage.
PSE Clerk US Postal Service
11/2016-01/2017 Columbia/Sumter, S.C.
Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.
Provided administrative support which involves typing, filing, answering phones, scheduling and record keeping
Interviewer Integrity Staffing W. Columbia, S.C.
10/2016-11/2016
Interviewing prospective candidates/recruiting using behavioral interviewing techniques and personality assessments to ensure best possible fit for client Amazon Distribution Center. Providing current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for employment and employee benefits. Screened applicants, helping applicants apply on the computers, schedule and conduct interviews, administering drug tests, and background checks. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems and maintaining accurate and up-to-date candidate information in recruiting database.
Supervisor, Community Life Benedict College Columbia, S.C.
08/2010 - 08/2016
Supervise thirteen Staff members, evaluate, compose, verify, and analyze all Charge documents and Incident reports presented by Community Life 3rd Shift Staff, and enforce Community Life Policies and Procedures. Organized files, Conducted Staff Evaluations, Interview and Train New Staff, Approve Staff Leave, Delegating work duties, Counseling or Discipline Staff, Organize Work Schedule, Planned meetings, Created and maintained spreadsheets using advanced Excel functions, to prepare monthly special reports and compiled statistical information for the Directors of Community Life.
Merchandise Associate Target Lexington, S.C.
05/2009-08/2010
Stocking new merchandise, use of a computerized hand scanner. Assist with the unloaded trucks, distributing merchandise onto pallets, and making sure it is all is accounted. Assess the condition of the items received, price the merchandise according to the supervisor’s request, check the store’s inventory, and placing orders for new merchandise.
Service Coordinator II NCR Corporation W. Columbia, S.C.
08/2001- 03/2009
Answering in the AMC call center, provide administrative lock support for the NCR Field Technicians, and assisting them with Confidential ATM lock data to open and close at (banks/credit unions) bank ATMs or Brinks etc. This may include trouble shooting with excellent communication, by keying on computers the work order service requests by opening created bank incidents, work orders, or escalation to higher proper tech support.
Administrative Specialist SC Dept. of Health/ Environmental Control Columbia, S.C.
12/2000-08/2001
In the Bureau of Air Quality, manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Typing, reserving conference rooms, reserving State vehicles filing inspection reports.
Customer Service Representative Verizon Wireless Columbia, SC
09/1999-12/2000
Verified that information in the computer system was up-to-date and accurate. Support customers with online billing, account issues, handled a large volume of phone calls, chat and emails. Assisted customers with technical issues via email, live chat and telephone. Maintained composure and patience in face of difficult customer situations.
Certification Specialist SC Dept. of Health/Environmental Control Columbia, SC
11/1997-08/1999
In the Vital Records Department, obtain general information from the public, according to sections 44-63-90 of the SC Laws and Regulation 61-19, 10-15 allowed for the Delayed Registration of birth. Apply Birth documents laws, regulations, policies and procedures, review affidavit forms by accepting or rejecting the evaluated documents that are presented. Also type memos, collect application fees, SC Notary sign legal documents, and research records. Assist answering incoming phone calls, Divorce/Marriage records, court orders, Paternity acknowledgements, Legitimating and Affidavit of Corrections to birth records.
Coder/Keyer Blue Cross/Blue Shield of SC Columbia, S.C.
07/1995-11/1997
Independently coding and keying with timely ICD-9 CPT coding medical claims. Keying with a 98% accuracy rate, and have less than 2% errors. Use medical terminology to key according to the customer's contract. Coding has alpha and numeric keying which requires constantly keying with excellent keying skills.
Substitute Teacher Richland School District One Columbia, S.C.
04/1994-07/1995
Directing and evaluating the learning experiences of students in both curricular and extracurricular activities.
Provides guidance to students that will promote their proper educational development and welfare.
Responsible for student accounting. Provides for the care and protection of school property. Display
a learning environment, being able to adapt to diverse children. Maintains cordial relationships with
Colleagues. Follows the ethics of the profession. Supports actively the parent-teacher organization.
Enforces policies and regulations as established by the board and professional staff, and accept a
fair share of supervisory duties at pupil activities in buildings and on grounds during school hours.
Claims Clerk P/T Crawford and Company Columbia, S.C.
08/1993-04/1994
Crawford and Company handles Auto Casualty Claim Services. Assist with answering telephones, filing, typing and mailing out Casualty Claim checks. Knowledge of the computers, keyboard typing with speed, knowledge of general auto or bodily injury of claims.
Office Assistant University of South Carolina Columbia, SC
01/1993-07/1993
Operate a wide range of office technology, filing, answer telephone- take messages and inform other employees of visitors’ arrivals or cancellation of an appointment. A variety of office duties, including opening and sorting mail, collecting and distributing parcels, and transmitting and delivering facsimiles. Other duties include updating appointment calendars and filing.
Education and Training Course of Study
CA Johnson High General Studies, Math, English, Business University of South Carolina Sociology
Experience/Skills 10 yrs. S.C. State Govt.Employee, Administrative Support, Educational Support,, Supervisory Skills, CD-9 Coding and Keying, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Outlook, Power Point, Spreadsheets, Filing, Data Entry, Call Center, Claims Office Support, Customer Service.
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