Customer Service Manager

Dominique D. Webster

*** ****** *** **********, ** 40214 502-***-**** *******@*.***.***

Recent college graduate seeking a position that will broaden my work experience and enhance my employment skills. Diverse communication skills, impeccable written and verbal skills and excellent interpersonal skills.

EDUCATION

University of Kentucky Lexington, KY

Bachelor of Science May 2016

Major: Integrated Strategic Communications

Minor: Business

EXPERIENCE

Neuro Restorative

Life Skills Trainer March 2014-July 2016

Manage daily preparation of reports and resident communication

Coordinate client events

Comply with and understand client development plans

Provide excellent customer service to current and prospective clients.

Conduct thorough completion of all daily tasks and needs required by the job

Develop relationships with organizations and local businesses

B.O.P. Promotions

Founder/Marketing Specialist January 2013-January 2016

Investing revenue to drive for profit

Contact and booking venues used for events

Developing effective strategies/plans to ensure event success

Managing relationships with consumers, venue owners and promotional team

Creating effective flyers and graphics to appeal to target audience

Market segmentation of potential event attendees

Booking talent for event entertainment

University of Kentucky Athletics

Sports Marketing Intern May 2015-December 2015

Prepare fan outreach materials for distribution during events

Develop creative marketing strategies to ensure fan attendance

Work tirelessly to ensure fan experience was at an all-time high during sporting events

Create memories through strategic marketing campaigns

Consistently find trends in the market for attendees to provide better future experiences

University of Kentucky Student Center

Marketing Intern August 2014-December 2015

Had open communication with students and prospective fans

Developed and implemented outreach strategies

Coordinated and hosted campus events

Set goals and motivated others to reach to the same heights

Frequently designed marketing materials

Produced confidential documents and ensured secure storage

Digital Sauce Marketing

Gaming Representative August 2013- December 2015

Develop outreach strategies to ensure customer product knowledge

Communicate with all inquiries from website, referrals, or third parties

Shop competitor’s products to ensure recorded information is accurate

Assist management with preparation of reports and product communication

Coordinate resident events and hold responsibility of successful turn out

Comply with and understand terms and conditions of promotional events

CAMPUS INVOLVEMENT

Iota Phi Theta: Undergraduate Member, Business Manager, and Activity Manager

Student Activities Board-Public Relations Chair

B.O.P Entertainment Campus Event Planning- Founder/ Marketing Specialist

SPECIAL TRAINING AND ABILITIES

Microsoft Word, PowerPoint, Publisher, and Excel

Organized networking and strategy development

Financial Management

Leadership Ability

Event Planning

Budgeting

Diversity Training

Contact this candidate