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Administrative Assistant/Office Manager

Lowell, Massachusetts, United States
January 25, 2018

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Maureen A. Thompson



Employment History

Administrative Business Agent September 15, 2010 – April 19, 2017

Gilbert G. Campbell Real Estate, 176 Church St. Lowell, MA. 01852 978-***-****.

Managed a 384-unit apartment complex in Manchester, NH dealing with all tenant issues including rent, complaints, and maintenance and move ins/outs. Control and oversee all scheduling with numerous contractors and vendors (plumbers, electricians, flooring etc.) Contact, request and review all contractor quotes, discuss and manage budgetary guidelines with corporate office and approve/modify all property payables. Administer weekly payroll and order maintenance and office supplies. Supervise Rental, Maintenance, Custodial and Monitor crews. Work with Police, Fire, City and Housing agencies. Extensive in-person, email and telephone communication with residents, employees, vendors and contractors. (I scheduled a 6 month sabbatical 4/2017). Laid off with a generous severance package.

Customer Service Representative June 2008 - February 2010

Insight Communications, Louisville, KY 40228

Handled customer calls regarding their cable, internet and phone services including troubleshooting, billing, service changes, etc. Resigned and moved back to New England.

Administrative Scheduler March 1998 – March 2008

Tova Industries, Inc. 2902 Blankenbaker Road, Louisville, KY 40299 502-***-****.

Originally hired as Inventory Manager and promoted to Scheduler within 3 months. Administered daily work schedules of hundreds of dry and liquid food products for batching, mixing and packaging departments. Designated to logistics orders available for shipping and gathered info needed for all raw material and packaging purchasing. Interacted with all department heads to orchestrate flow of product from receiving, mixing, production, quality assurance, customer service, shipping, inventory control and billing. Consistent and daily scheduling adjustments and meetings Spear-headed transition of manual scheduling procedures to complete automation. Extensive Excel, Word and MAS90 usage. Resigned due to career change - amicable separation.

I also have prior accounting (receivables/payables) and sales/marketing assistance as well as desktop publishing experience.

Professional and Personal Qualities

•Effectively schedule and coordinate all appointments with staff, contractors and residents.

•Strong re-scheduling, problem-solving and resolutions via out-of-the-box thinking.

•Skillful at researching and scheduling all travel arrangements including accommodations.

•Proficient at researching and providing most cost efficient data and scheduling for purchasing all

•maintenance and office supplies/equipment.

•Proven ability to support all departments from back-up leasing agent to assisting maintenance

•with contractors and residents for resolving workplace issues.

•Excellent ability to use standard business software and applications including RealPage One

•Site, Microsoft Word, Excel, Outlook and PowerPoint along with some knowledge of


•Solid knowledge in handling office equipment including copiers and fax machines.

•Highly proficient in composing and handling business correspondence.

•Vital part of budgetary task force for corporate payables accountability and processes.

•Maintain all resident files and handle all contractor payables.

•Handle multitasking and organizational duties efficiently and effectively.

•Exemplify professional and personable team player skills.

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