Customer Service Representative

Holland Dunaway 779-***-****

**** ********* **** ********* ****, IL 61115 **************@*****.***

Summary Statement:

Energetic, honest, productive, with experience in Multi-lined phone operation, reconciling cash drawers, and inventory. Team player, problem solver, personable, and focused. I am looking for a position that I can assist in all aspects of the company. I also want to be able to learn and grow with the company to better assist and help company in it’s success.

Education:

Rockford Career College

Associates in Applied Science Medical Assistant Program

Dreyfus Medical School

Certified Nursing Assistant

Graduated 8/2004

Experience:

Curtis Metal Finishing 2/2011 – 10/2011

Laboratory Assistant

●Assist Quality Assurance Manager, research and data entry, physical testing,

misc. filing

Department of Rehabilitation Services 7/2008 – 6/2010 Personal Assistant

●Provide personal care including, but not limited to: House cleaning, scheduling and transporting to various appointments, and cooking.

Payless Shoe Source 4/2007 – 6/2008

Assistant Manager

●Reconcile a cash drawer with no discrepancies, inventory, assist customers, train new employees, some scheduling.

Johnson Oil Company 11/2006 – 6/2007 Attendant

●Reconcile a cash drawer with no discrepancies, assist customers, dispose of

expired inventory

Anderson Toyota 6/2005 – 10/2006 Receptionist

●Answer multi-lined phone system, legibly write messages, enter inventory,

filing, training of new employees, scheduling, data entry.

The Connection 1/2016 – 3/2016

●Customer Service Representative

●Answer back to back in coming calls and direct to proper department, answer general questions about health care for MNSure website during open enrollment. Notate account accurately.

Ebix Health Administration Exchange 10/2016 - 5/2017

Customer Service Representative

●Answer calls and have knowledge of different policies to verify benefits, give accurate claim breakdown, verify check information, have system knowledge to research review status.

Agent. 09/2017 - present

●Deliver union benefits, show additional benefits, write insurance policies.

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