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Wilmington, Delaware, United States
January 25, 2018

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Objective: To join a team-oriented company in a position that will strongly draw from and expand my 30+ years of experience in office / operations management and business administration

Experience: Co-founder, Co-owner, Operations & Office Manager 2000- Present

Dempsey Executives Services, Inc. Wilmington, DE

I have worked full-time, side by side with my husband and built a successful livery, transportation and executive services business serving major tri-state corporations and local communities. Core accomplishments, responsibilities & experiences include:

Operate a 24/7, on-call livery fleet of 10+ vehicles (cars, vans, buses, & executive limos.) and directly manage +14 employees

Co-manage a profitable, growing business and have achieved revenue growth each year

Responsible for marketing, customer acquisition, and corporate account relationship management – serve 25+ corporate accounts and have increased retail customers each year

Lead all day to day office operations: scheduling, dispatch, payroll, employee hiring/management and office administration

Serve as lead customer service representative: service quotes, pricing, & bookings

Coordinate corporate client logistics for major offsite meetings in the tri-state area

Senior Executive Secretary / Administrative Assistant 1983 –1993

The Chase Manhattan Bank Wilmington, DE

In this position, I directly reported to the VP of Customer Service and routinely handled highly sensitive information. It required the upmost confidentiality and the ability to independently maintain a smooth, professional office & make timely decisions. Key responsibilities include:

Conducted all aspects of executive office administration: business communication, executive scheduling, maintaining employee files (including those of 4 bank executives), business supply management, and business & social event planning

Organized, scheduled, and planned all travel for 4 executives and 5 supervisors including the timely processing of detailed corporate expense reports

Prepared and distributed daily customer service metric reports for presentation to both upper and lower management

Served directly in the Customer Service Department during peak periods to help insure the organization met its quality standards

Core Skills: Customer handling and service, office organization and management, service/employee scheduling, office administration, business communication and word processing

Service: President of Community Association – raised $10K to re-established neighborhood park

Volunteer at Immaculate Heart of Mary – fundraisers, event planning, & religious education

Education: Associates Degree: Office Administration and Word Processing

Widener University, Delaware Campus, Wilmington, DE

Worked toward Bachelor’s Degree in Office Administration (88 of 127 credits)

Goldey Beacom College, Wilmington, DE

References: Silvia Rappaport, Owner: Organization Matters, 14712 E Summit Dr Fountain Hills AZ 85268 480-***-****)

Paul Smith, Global Supply Chain Manager: SouthCo, 890 S Matlack St West Chester PA 19382 484-***-****)

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