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Customer Service Support

Atlanta, Georgia, United States
January 25, 2018

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**** ******* ****. ******** ******* *0548 C: 404-***-*****

Professional Profile

Steve Ajayi is an Accountant, a Professional administrator and a Medical consultant for Private

Medical Practices. He was a full time accounting officer with Nigerian National Petroleum

Corporation (NNPC) before been hired by Alanis Inc. Miami FL. Steve has achieved an

impressive leadership role in the management of complex activities within the Healthcare

industry. He is the founder and Co-owner of ‘Heritage Medical Solutions Inc’. Buford Georgia, a

mental health facility that runs its own LAB and In-House Pharmacy for ‘10' years 2004 -2014.

Skill Highlights

Executive-Level Negotiator

Optime Implementation / Activation Support

IS & Financial System Analyst

Epic ClinDoc / Ambulatory Trainer

Organization & Time Management

Cerner Activation Support



Epic Optime Go-Live Support Consultant 10/2017 to 11/2017

Vanderbilt University Medical Center Nashville TN

Go-live support for providers and clinical staff at primary care clinic and specialty clinics

ATE assistance to providers having difficulty with software post go-live.

Provider customization assistance with documentation tools and preference lists

Assist physicians with In Basket My Chart Orders and Note Writer

Supported physician with SmartSet Smart Tool Smart Phrase Smartext and SmartLink

Assisted providers in medication reconciliation during admission discharge, and transfer.

Provided go-live support for OpTime & Anesthesia modules also help nurses in operating

LDA lines in receiving and transfer data to the flow sheet at various assigned locations.

Provided extensive support for Optime - ECT & SAS locations

Support Super Users and End Users training in Pre-Post, PACU, Nurses and Pre-op Call staff

Support Super Users and End Users training for Surgery Scheduler.

Trained Pre-op/Post-op/Intra-op/PACU staffs in barcode scanning of medications and blood

transfusions labels.

Epic Credentialed Trainer & 06/2016 to 07/2017

Implementation Support Chicago, IL

Inpatient & Ambulatory: OpTime/Anesthesia

Rush University Medical Center

Provided Phases of Care classes for Providers and for NPs

Responsible for training Physician and Nurses in the use of Phases of Care in ordering

and dispensing medication according to treatment – Phase I, II, & III Unit, and other ICU

floors such has MICU / SICU /NICU /CICU

Trained Anesthesiologists / CRNAs, Periop nurses, OR schedulers & PAT staff for

hospital network's implementation of Epic.

Classroom instructor for 20 - 30 Nurses

Provided extensive support for end users in OR.

Assisted in production of training material.

Prepared & set up training environment staging patients (scheduled, placed orders &

administration of medications).

Ongoing evaluations & assessment of training effectiveness.

Worked alongside Management to perform workflow analysis at the 4th floor of Atrium

Surgical section of the Rush University Medical Center.

Epic Consultant and Optime Credentialed Trainer 06/2015 to 04/2016

St. Luke's University Health Network (Contract) Allentown, PA

Trained nurses and ancillary staff in the OpTime curriculum, reviewing and revising the

curriculum as needed.

Trained Pre-op/Post-op/Intra-op/PACU classes in barcode scanning of medications and

blood transfusions.

Trained Surgery Schedulers, Charge Poster, Preference Card Builder, Materials

Management classes.

Educate nurses on the use of the various color-coded flags; showed them how to capture

and document vital information using the rooming activity.

Showed physicians how to place Normal, Future and standing order

Showed the nurses how to create and close encounters, create addendums to closed

encounters, use the In-basket for intra office communications, and how to use / manage

pool messages.

Showed physicians how to use the chart review and snapshot tabs to quickly learn about

their patients.

Illustrate to nurses how to view patients summary before the visit, see which tests

immunizations, or meds the patient need, review a patient past visit.

Trained physicians how to document the problem lists and utilize the smart sets to make a

diagnosis, to document progress notes, meds & orders, specify level of service and

schedule follow up visits.

Assisted physicians with creating out of office contacts, attaching other users to their in

basket, sending pool messages and using the Quick Action tab for internal office


Epic Care Ambulatory Trainer / Support 07/2014 to 06/2015

Midsota Center. ST. Cloud MN.

Communicate epic physicians and nurse problem e.g. Smart link, preference-list, smart

set, template to the builders.

Support go-live in clinic and out reach

Provide one-on-one assistance to Providers to customize Epic tools

Deliver on-site end-user support to providers to ensure successful Epic transition

Lead classroom educator for inpatient Bedside Bar-coding project at Midsota Plastic


Assisted physicians with In Basket. My Chart Orders Note Writer. Smart-Set and Smart

Phrase etc.

Provide one-on-one assistance to Providers and Nurses on go-live support upgrade.

Assisted in use of epic to order and select the correct medication classes of order-set,

discontinuing, continuing, flag for removal of obsolete medication or no longer needed.

Provided ATE support in Endo lab, for Anesthesiologists and CRNA's

Assisted Circulators with documenting

Assisted Charge Nurse with snap board log and how to locate a patient

Provided ATE to Physicians with order sets and personalization

Credential Trainer / Support 05/2004 to 06/2014

Meditab and NueMd CPOE Go-Live Support

Heritage Medical Solutions Inc. Buford, GA.

Showed physicians how to find patients they are following, find patients who need

consult, make a shortcut to consult patients and manage their treatment team


Showed physicians how to use the various navigation tabs - Rounding, Admission,

Transfer, and Discharge.

Showed physicians how to manage patient orders, review and update patient's problems

list, write notes using Note-Writer or Smart-Tools, file charges and write multiple orders

with an order set during rounding

Showed nurses how to view a list of admitted patients, how to assign patients to their

patient list or remove them from the list, how to use the patient station to look up any



CEO / IT Director (Full Time employee) 05/2004 to 06/2014

Heritage Medical Solutions Inc. Buford, GA.

Implementation of new EMR

Over see senior application system analyst, Project Manager, IS coordinator

Approval and compliance of change management

Oversee administration of two Psychiatric centers both Clinical and Administrative

operation facility.

Assume full responsibility for the strategic planning, development, operations, sales and

marketing, customer service, human resources, administration, and P&L performance.

Administer and direct all aspects of firm's planning/development strategies; drive

forward new business development through in-depth analysis of clients' needs and

requirements to promote growth and enhance revenue.

Wrote the company's policy & procedure manuals and employee handbook; updated,

revised, and overhauled where needed.

Significantly increased revenues and decreased expenses through streamlining

procedures and implementing cost-cutting measures.

Successfully negotiate and execute contracts, including managed care agreements and

Insurance companies. Promotes networking capabilities to capitalize on profitable joint-

venture alliances.

Human Resources Manager /Account Officer. 02/2001to 12/2003

Alanis Inc. Miami, Florida. Buford, GA

Ensured diplomatic operations and implemented quality control, bringing the

company into government regulation compliance.

Restructured operations, analyzed existing security methods, and developed new

programs and procedures to re-direct operations.

Oversaw all functions of the company serving and Protecting Miami International

Airport Posts (MIA), and other Alanis security facilities in seven-county area, in

Southern Florida.

Accountable for monitoring costs and expenses; served as final approval for

authorization of all new recruit expenditures.

Accountant 12 /1995 to 12 /1998

Nigeria National Petroleum Corporation (NNPC)

Assume pivotal managing role, influencing growth and optimization across all areas of


Positioning NNPC for a decade of rapid expansion into Down-stream oil trading and

transportation, chemical, and traditional gas dispensing machinery sales.

Instrumental in transforming a single outlet machinery dealership with approximately

25% market share and $260.5M annual sales to a four branch enterprise market leader

with 65.2% Nigerian National Petroleum Corporation Downstream product share, and a

combined income of $1,042,000,000M per annum.

Operation Manager 12/1994 to 11 /1995

Boab Nigeria Limited

Maintained quality assurance program to ensure compliance with company and

government regulations.

Negotiated, secured and grew importing business to a $2.5M annual revenue operation

with continuing execution of market and sales-enhancing initiatives set to underpin

continued growth and profitability across Nigeria and West Africa Coast, Oil


Forecast and set annual sales targets; procure suitable stock levels 6 months prior to

selling seasons in March/April and September/October; and supervise team of 6 in the

loading/unloading of approximately 75 Lighting Eliminator Devices imported per year.


Societe Generale Bank: 05/1991- 12/1992

Responsible for cash/checking deposits, processing loan payments, opening accounts,

getting direct deposits accounts activated, maintaining proper cash limits, cashing checks.

Accepting deposits, issuing cashier's checks, money orders, and traveler's checks,

Activating cash advances, wire transfers, transfer of funds, paying and receiving deposits

of large amounts of Nigeria currency and responsible for counting them to be sure they

equal amount recorded on daily business ledger.

Education and Training


National Diploma Accountancy


College of Technology


Bachelor of Arts - Higher National Diploma Accountancy


College of Technology

Royal Computers – Microsoft Certified 2003

Miami FL.

Phlebotomy Technician 2017


Pharmacy Technician 2016


Activities and Membership

National Board of Pharmacy License Number: PHTCO34215

Chartered Accountant of Nigeria Membership No. 62914 (ICAN)

National Healthcareer Association Certification # Q5A7Q4P3


Available upon request

Contact this candidate