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Customer Service Manager

Decatur, Georgia, 30030, United States
January 25, 2018

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William T. Davis

*** ****** **** ***** *******, GA 30030 (cell) 404-***-****

• Expert in Purchase Orders and procurement systems • Strong analytical decision maker • Creative and innovative thinker • Organized and deliberate planner • Team player • Experience fostering robust vendor relationships and contracts • Quick learner with strong ability to grasp Big Picture • Inventory management professional • Advanced in Microsoft Excel

Professional Experience

Operations Manager - Peachtree Bikes, Atlanta, GA • FEBRUARY 2017 – PRESENT

Focused primarily on inventory management and purchasing. Reduced excess inventory acquired through acquisition of Westside Bikes by over 20% through thoughtful replenishment practices and creative sales strategies. Additionally, responsible for the daily operations, staffing and planning for the 4-unit organization. Developed purchasing and planning tools and protocols for Ownership and Managers.

Operating Partner - Westside Bikes & Supply Co., Atlanta, GA • 2015 – 2017

With the help of a Funding Partner, planned and executed the conceptualization, design, brand identity development, purchasing and manpower development of Westside Bikes & Supply Co., a one of a kind bicycle retailer providing a unique consumer experience in the Atlanta area.

Sales & Merchandising - Atlanta Cycling, Atlanta, GA • 2014 - 2015

Developed merchandising and buying tools and programs for Atlanta based multi-unit Cycling retailer.

Operations Manager - All3Sports, Atlanta, GA • 2006 - 2014

Responsible for all aspects of supervising purchasing and procurement, annual budgets, customer service, technical & warehouse staff for the e-commerce web site and brick and mortar retail operation, Daily responsibilities also include purchasing and purchase contract negotiation, online merchandising and website maintenance, inventory control, ordering and receiving, cycle counts, order fulfillment and shipping, scheduling, forecasting and analysis of sales trends, recruiting, hiring and training of staff.

Assistant General Manager - FOX Sports Grill, Atlanta, GA • 2005 - 2006

Responsible for all Front-of-House Operations for the $12 million sports-themed upscale restaurant. Supervised & trained all front of house staff of 50.


Associate of Arts - Florida State University, Tallahassee, FL • 1990


American Purchasing Society, F.I.S.T. Certified Bicycle Fitter

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