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Customer Service Administrative Assistant

Gulfport, Mississippi, United States
January 25, 2018

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**** ****** ****

Pass Christian, MS *****




Diligent, detail-oriented and very knowledgeable of all office function, with a solid background in Government Services. Excels at multi-tasking in a fast-paced environment. Projects are completed in a timely manner, and within the projected budget. Proficiency in MS Word, Excel, Outlook, and Power Point while maintaining superior telephone, and customer services. Driven assistant that will bring an innovated approach to management while creating a team-driven environment that fosters room for development and growth.

Skills & Abilities

Trained in FMLS/ADA/EEO/WC

Termination procedures

Compensation and benefits

MS Office proficient

Employee recruitment

New employee orientations


Department of Rehabilitation Services

08/2009 to Current

40 hours /a week

Counselor Assistant

Customer Service and other clerical duties such as:

Maintain payroll for four district offices and keeping files in compliance with Medicaid.

Create spreadsheets to maintain payroll hours and payments of timesheets.

Create, pay and finalize authorizations for vendors that provide services to clients.

Request medical records for clients from doctor’s office.

Creating a sheared spreadsheet for our documentation.

Answer phone calls with questions concerning Office of Special Disability and Vocational Rehabilitation Services.

Created a spreadsheet to maintain vendor’s bids on contractor’s jobs.

Worked with contractors to set performance standards, monitor performance, suggest improvements and ensure state compliance was met.

Assisting councilors with client’s case load in compliance with Medicaid rules and regulations.

Keeping up with the 206’s, DOM, and Plan of Care information.

Island View Casino

03/2008 to 8/2009

40 hours/a week

Front Desk Clerk

Customer service skills were utilized daily when speaking with guest such as:

Demonstrate outstanding problem solving and active listening skills that allowed me to diffuse difficult customer situation with tack and ease.

Perform compliance audits.

Expedited communication between guest and management team.

Providing swift resolution to customer complaints, ultimately repairing trust and winning loyalty.

Resolved issues with the audits on a daily.

Verified information about the guest for other departments.

Georgia Medical Institute

04/2005 to 5/2007

40 hours/a week

Student Account Representative

Handles varies responsibly for this department such as:

Responsible for maintaining adequate supply of tools and material for students completing work-study jobs.

Arranged several reports, such as:

Cash Journal, Status 10, Monthly Ledger, Graduate Reports, 23 Reports, Delinquent Report, Manage 90/10 Report, Verify accuracy of tuition earnings report, Manage bad debit.

Handle the software for Global, in order to maintain the pell grants, SML, and other loans for financial aid.

Customer Service Skills utilized daily by calling, writing, and speaking directly to students to maintain students account.

Created a spreadsheet to maintain the reentry process with Academics Department, administer state grant funds, and analyze student payment reports, student payment plan, billing and payment process.

Verify performance of payment reconciliation process.

Perform the monthly compliance audits with the distributed funds.

Created a spreadsheet to maintain the status of the refunds and alternative loan, non-title IV funds, and title IV funds.

Identify reasons for missing disbursements and report it up to the Global Office.

Process FFELP EFT disbursements.

Resolve and correct account deficiency issues, credit balances, and any third- party issues.

Research questionable records with lender’s record system.

Create action plan to rectify poor results, implement action plans, and meet with department staff members.

Georgia Department of Labor

11/2000 to 4/2005

40 hours/a week

Administrative Assistant

Proficient in Microsoft Office including Word, Excel and PowerPoint

Maintained data, compiled records and reports for Work Opportunity Tax Credit, Rapid Response and the Employment Marketing Representatives.

Arranged travel itinerary for Customer Relations staff including conference travel.

Responsible for maintaining adequate supplies and resources for staff to complete work assignments.

Expedited communication between senior management and Customer Relations staff on projects and deadline for upcoming assignments.

Routing telephone inquiries and mail to the appropriate division.

Assisted subordinates and supervisors in several different departments such as:

Employment Services Division, Alien Certification, Agricultural, Rapid Response Unit, EEOC Unit and Customer Service Centers.

Beau Rivage Casino

2/1998 to 7/1999

40 hours/a week

Human Resource Assistant

Responsibilities included but was not limited to the following administrative duties such as:

Scheduled interviews, and processed New Hire paperwork.

Scheduled background checks and drug testing for new hires.

Promoted to Food and Beverage Department Administrative Assistant where my duties included the following but not limited:

Post informational memos for employee and management.

Maintained open line of communication with executives, supervisors, and assistants.

Maintained the budget for ordering supplies for daily use and special events.

Investigate and reconciled housing issues and other discrepancies with payroll.

Created and executed a functional schedule for temporary workers that were within budget for seasonal help.

Supervised over 150 employees in the kitchen to keep coverage by adjusting schedules regularly and for holidays.


DeVry University

2.13 GPA

Electrical Engineering

Course work included: Environmental Sociology, Structured Programming, Digital Function, Bio and Chemistry, Environment Science, and Electrical Circuit Devices, I II, III, and Engineering Technical and Advanced Composition.

University of New Orleans

Computer Science and Business Administration

Jefferson Davis Community College

Computer Science and Math.


Available upon request.

Contact this candidate