Operations / Project Manager
Resume:
Glenn Williams Jr.
Raleigh, NC *****
Email: *******************@*****.***
LinkedIn: https://www.linkedin.com/in/glennwilliamsjr1980
OPERATIONS MANAGER
Proactive, highly-organized problem solver with 17+ years of leadership success devising, implementing, and documenting innovative management solutions. Developed over 95 direct subordinates and supervised units of 500+ personnel while entrusted with hundreds of millions of dollars worth of military equipment throughout my tenure. Exceptional work ethic, attention to detail, ability to mentor and succinctly cohere personnel, and follow through with given responsibilities are the highlights of my career.
AREAS OF EXPERTISE
Project Management Operations Management Aviation Operations Public Affairs Strategic Planning and Execution Government Compliance Programs Technical Summaries to Executives Human Resource Management B2B
PROFESSIONAL EXPERIENCE
Access Information Management, September 2015 – Present
Currently working in the Operations Project / Warehouse Supervisor Role for the number two Information Management Company in the nation. Formally Recall Total Information Management Pte Ltd. acquired by Access in May 2016.
Operations/Special Projects Supervisor
Managed the North Carolina Medical Board Digital Project production team over the course of 3 months, with 700 containers retaining 1,696,030 images total that were prepped, and digitized by scanning. Volunteered to supervise the night shift team which was necessary to complete the project time line set by the customer. The North Carolina Medical Board Digital Project created $80, 000.00 of revenue for the 2017 fourth quarter.
Assistant Project Manager for Novozymes Human Resources Employee File Scanning Project where 87,155 employee files were produced with a team of three contractors over a three month period. The project generated $14, 162.00 of revenue for Access Information Management.
Supervised the Kantar Futures Survey Binders Scan Project team in the first quarter of 2018 achieving the successful imaging of 111 survey binders bringing $2,000.19 in revenue.
Designed, implemented warehouse floor plans for two facilities to improve warehouse inventory management, and increased productivity by 60%.
Oversaw new client material transfer and inventory projects for Duke CPDC Neurosurgery, Duke General Surgery, and Duke Eye Center Cary.
Securely collected and warehoused 21,988 files from new client accounts for the fourth quarter of fiscal year 2016.
Managed 24 data entry and 10 material handing temporary employees for Recall Corporation’s Duke Medical Indexing Project.
Supervised the material handling and data entry of 2.4 million medical records from September 26, 2015 – February 19, 2016.
Oversaw the fiscal year 2016 RFID Audit of 10,101,765 cartons from February 22, 2016 – May 2, 2016 in Morrisville and Durham markets to 99.6% completion.
Supervised the reduction of 2016 current carton and file folder backlog by 80%.
Reduced fiscal year 2015 backlogged 32,353 exceptions by 40%.
Liaison for Operations division to Sales division, assisting in the coordination of new client’s material transfer, and inventory.
United States Marine Corps, December 1998 – September 2015
Career in increasingly responsible positions as a Staff Non-commissioned Officer, including these selected assignments:
Senior Operations Manager & Project Manager
Managed the Aviation Assault Support Request program and completed over 300 daily schedules resulting in over 45,700 flight hours and 46,283 flights flows, transfer of over 31 million pounds of cargo, the movement of 199,433 passengers, as well as the completion of 70,000 support requests and 20,000 joint support requests.
Coordinated with multiple echelons to provide air transportation for over 200 Senior Executives including the Secretary of Defense, Secretary of the Navy, numerous executive level military leaders, Louisiana governors, and multiple congressional delegations.
Prearranged diplomatic clearances to obtain airspace authorization and fill aircraft fuel requests with United States Embassies.
Maximized efficiency for over 50 personnel and doubled operational capacity by implementing training manuals on the use of new forms, reports, procedures and equipment in accordance with organizational policy.
Consolidated purchases of operational equipment in excess of 5 million dollars with zero loss for 23 months.
Led, oversaw, and planned workshops to fix subordinate echelons problems and procedures to include, organizational change, communications, information flow, integrated production methods, inventory control, and cost analysis.
Reorganized, and designed layouts for equipment and personnel, in available space that increased productivity by 200%.
Organized, planned, and tracked all training currency and annual training for over 1,000 personnel
Operations, Project, and Training Manager
Coordinated, prepared, scheduled, and conducted all facets of training events for 200-400 personnel.
Conducted Operational Risk Management Assessments prior to training and operational events.
Trained 3-12 crew members on aviation administrative procedures by scheduling weekly training, developing lesson plans, and instructing members on numerous administrative policies.
Advised executives and informed subordinates on challenging issues to ensure successful operations and implementation of new systems and procedures.
Effectively tracked and submitted reserve pilot pay sheets to DFAS comptroller for processing.
Operations Management Analyst
Led an array of projects, and generated analytical papers/briefings to educate the executive officer and managerial staff.
Developed comprehensive written reports for decision making and mission planning for an excess of 1,000 personnel that lead to 20 successful training operations.
Established and maintained records management program for filing, protection, and retrieval achieving 100% compliance on aviation administration data log and flight hour tracking programs.
98% increase of records and data log accuracy through identification and implementation of process improvements in record keeping.
Collaborated with representatives from National and International aviation organizations to include FAA, ATC, Crash Fire Rescue (ARFF), Visiting Aircraft Terminal, Meteorology, and several other civilian and Department of Defense Agencies to maximize efficiency during both training and real world operations.
Responsible for the management of departments’ fiscal budget, purchasing, and inventory maintenance.
EDUCATION
Ashford University, Bachelor of Fine Arts (B.F.A.) Finance 2012-2016.
Campbell University, Bachelors of fine Arts (B.F.A) Accounting 2017 (expected graduation date is spring 2019).
PROFESSIONAL SKILLS / AWARDS / INTERESTS
Highly Proficient in Microsoft Office Suites and SharePoint
Public speaking to audiences from 10-200 individuals, top ranking executives, and senior staff members.
Earned several personal awards during 16 years on active duty as a U.S. Marine including Navy and Marine Corps Achievement Medal (4).
Interests include traveling, fishing, radio controlled cars, spending quality time with family and friends.
Served as Volunteer Program Manager for Access Information Management from August 2016-April 2017.
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