Resume

Sign in

Customer Service Manager

Location:
Reynoldsburg, Ohio, United States
Salary:
60000.00
Posted:
January 25, 2018

Contact this candidate

**** ********* **** ***** ********* OHIO

(614) ***-**** ac36qa@r.postjobfree.com

SCOTT CASKEY

OBJECTIVE

To obtain a property management position which will maximize opportunities to assist customers, develop and implement programs, and to communicate positive ideas and images.

SUMMARY OF QUALIFICATIONS

Dedicated property management professional with over 15 years’ experience as a successful Property Manager. Successfully managed up to 470 units in type A, B and C apartment communities. Proven record of increased revenue and occupancy rate while reducing overall operating budget. Created and directed winning professional staffs. Provided exceptional customer service to residents, vendors, contractors and other external customers. Consistently, exceeded owner’s expectations.

WORK OF EXPERIENCE

2011 - Current Pendleton Lake Apartments, Pickerington Ohio

Regional President East Coast-Property Manager

Managed day-to-day operations of a 256 unit apartment community. In addition, overseen operations of a 256-unit sister apartment community. In addition overseen three other communities with increase occupancy, increased revenue and team building.

Increased occupancy rate by 30% during employment, property has remained 98-100% for the past six years under my guidance.

Increased revenue by 41%.

Reduced annual operating budget by 35%.

Discussed with client terms and conditions for providing management services

Prepared rental agreements for lessees and collected specified rents

Arranged for alterations to, or maintenance, upkeep, or reconditioning of property as specified in lessee's agreement

Employed, or contracted for services of, security, maintenance, grounds keeping personnel and onsite management personnel

Directed preparation of financial statements and reports on status of properties occupancy rates and dates of expiration of leases, collection of rents, posting of rents and accounts payable.

Assisted with eviction of tenants in compliance with court order and directions from lawyer and owner

2009-2011 Sterling Place Apartment Columbus, Ohio

Property Manager

Managed day-to-day operation of a 300 unit Upscale Community

Supervised a professional staff of employees

Provided high level customer service in a high traffic, on-demand environment retained a high level of occupancy 94-97%.

Provided positive community relations, responsible of rent collections, posting of rents and accounts payable.

2007-2009 Thurber Square/Thurber Gate Columbus, Ohio

Property Manager

•Managed day-to day operations of a 220 unit apartment community.

•Responsible for leasing, renewing and marketing of all 220 apartments, rent collections, posting of rents and accounts payable.

•Increased occupancy rate by 17% during first 90 days of employment.

•Turned property from a “D” property into a “C” property within 60 day time frame.

•Overseen maintenance, contracted for services, security, grounds, keeping personnel and on site management personnel.

•Directed preparation of financial statements and reports on status of property, worked with attorney for eviction and collections for the property.

2005-2007 Lakeview Square Dublin, Ohio

Property Manager

Managed day-to-day operations of a 470 unit apartment community.

Increased occupancy rate by 30% during employment.

Increased revenue by 25%.

Reduced annual operating budget by 25%.

Discussed with client terms and conditions for providing management services

Prepared rental agreements for lessees and collected specified rents

Arranged for alterations to, or maintenance, upkeep, or reconditioning of property as specified in lessee's agreement

Employed, or contracted for services of, security, maintenance, grounds keeping personnel and onsite management personnel

Directed preparation of financial statements and reports on status of properties occupancy rates and dates of expiration of leases, collection of rents, posting of rents and accounts payable.

Assisted with eviction of tenants in compliance with court order and directions from lawyer and owner

2002-2005 Watkins Glen Apartment Marysville, Ohio

Property Manager

Managed day-to-day operations of a 220 unit apartment community.

Consistently met NOI monthly goals

Developed several marketing campaigns to attract new tenants

Prepared periodic inventory of building contents and property condition, and forwards listing to owner for review

Contacted tenants in regards to past due accounts, rent collections, posting of rents and accounts payable.

Purchased supplies and equipment for use on leased properties

1997-2002 Water’s Edge Apartments Columbus, Ohio

Leasing Manager-Assistant Manager

Managed day-to-day operation of a 470 unit community

Supervised a professional staff of employees

Provided high level customer service in a high traffic, on-demand environment

Provided positive community relations, responsible for rent collections, posting of rent

and accounts payable.

COMPULLS

Excelled in the use of Microsoft Office Products, MRI, Rent Roll, One-Site, and Yardi

EDUCATION

1982-1986 University of Kentucky Lexington, Kentucky

Bachelors Degree/ Business Management

2005 Hondros Real Estate College Columbus,

As a Property Manager at each community I supervised and trained all property associates

evaluated associates' performance, including the completion of annual performance reviews. Counsels underperforming associates and provides critical feedback to improve performance

Assisted Regional Property Manager in the selection of property associates. Assumed primary responsibility for preliminary interviewing

Created positive, welcoming, supportive environment for residents, visitors, and property associates

Maintained vacancy information as required by investors, syndicators, and monitoring agencies

Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency.

Utilized selection and retention strategies to maintain 100% occupancy level

Participated in the preparation of the annual operating budget, and works with Regional Property Manager to maintain budgetary guidelines

Managed health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment

Executed marketing and advertising campaigns for apartment leasing and coordinating leasing events such as open houses, realtor tours, and resident promotional activities

Assisted with the development and implementation of resident services programming

Maintained knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations

Overseen property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information

Notified residents of all issues affecting their tenancy

Filed court documents for eviction and attends scheduled court hearings as Landlord's representative

Overseen security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns

Maintained building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers

Maintained familiarity with all procedures and requirements of accounts payable and accounts receivable

Lead tours of property, showing vacant units and marketing property amenities as needed

Screens, reviews, and approves all applications

Lead lease orientations and signings, and submits relevant documentation

Ensured property's filing system is maintained and includes tenant, applicant, accounting, and vendor and contract files

Developed and utilized sound rent collection procedures, including following up with delinquent accounts

Delivered rent deposits to bank and submits all related documentation

Monitored landlord-tenant relations and mediates disputes when necessary

Collaborated with Support Services to provide residents referrals to appropriate agencies

Utilized maintenance software program to enter in and track work orders, and regularly reviewed maintenance reports

Inspected apartments for move-in condition (pre-inspection) and turnover status

Remained current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws

Established and maintained regular daily office hours, ensuring adequate coverage on weekends and holidays

References:

Judy Davis, Watkins Glen Apartments 941-***-****

Alisa Kennedy, Lakeview Square 614-***-****

Kristen Blumling, Sterling Place Apartments 614-***-****

Cotton Stock, Pendleton Lake East 614-***-****

Kelly Farmer, Pendleton Lake East 614-***-****



Contact this candidate