Customer Service Administrative Assistant

Pamela Smith

***** ******** **** **. **** 310-***-****

Playa Vista, CA 90094 US *******@*****.***

Education:

St. Louis Community College-Florissant Valley- Ferguson, MO

Some college coursework completed- Liberal Arts

Certifications & Licenses:

CTI

Phlebotomy - CPT1

November - December 2012

California Department of Public Health

Certified Phlebotomy Technician I

May 2019

Employment History:

Procel Nurse Temporary Staffing

CPT I

Providence Tarzana, Providence Holy Cross

March 2016- Present

Outstanding specimen collection, inpatient and outpatient acute care as well as pediatrics along with ER.

Excellent customer service, as well as order entry.

Mediscan Staffing Services- Providence Tarzana Medical Center

Harbor-UCLA/Norris-USC

Phlebotomist CPT1

May 2015 – Present

Outstanding specimen collection, inpatient and outpatient for county of Los Angeles.

Excellent customer service, as well as order entry. Norris USC Lab Assistant

Cedars-Sinai Medical Center

Volunteer

Los Angeles, CA 90048

October 2014 - Present

Stocking canteen and demonstrating the ability to recognize donor reactions quickly.

All Medical Temporary Staffing

CPT 1 Phlebotomist/Medical Assistant

Woodland Hills, CA 91367

November 2013 - February 2014

Collection of blood, verifying insurance, collection of demographics Bp, weight, drug screens, for various employers. Also specimen processing. Achieved 100% collection accuracy along with excellent customer service performance during my time at this location.

Hilton Grand Vacations Company, LLC

HGVC- Telecommunications Services

Las Vegas, NV 89118

April 2011 - July 2011

Telecommunications Services. Vacation sales for time share ownerships. Receiving sales floor number one position for a week.

Jack in the Box Inc.

Quality Specialist Food

Las Vegas, NV 89113

May 2010 - Apri1 2011

Food and Beverage Production. Prepped food for fast-food sales.

Octopharma Plasma

Medical Screener

Las Vegas, NV

January 2009 - May 2009

Performed clerical duties including inputting information in the donor management computer software, creating and maintaining donor record files as well as collecting payments and answering donor inquiries in a prompt and professional manner. Maintained compliance with SOP. Built rapport with donors and directed them to appropriate areas for further processing. Performed finger sticks and utilized screening equipment to obtain hematocrit and protein readings (excluding California donor centers).

Medical Employment Directory- St. Joseph Hospital Lake St. Louis, MO

Phlebotomist II

Saint Louis, MO

February 2002 - January 2008

Duties included drawing blood from inpatients, morning rounds. Sometimes being the only phlebotomist there for morning rounds. Drew blood for ER, pre-surgery, post-surgery, ICU, outpatients, peds, and nursery. Restocked lab and restocked carts, slides, answered lab phones as well as data entry of requisitions. Was called in at all hours due to my excellent training and promptness.

Convergy's

Customer Service & Problem Res Rep II

Saint Louis, MO

May 2007 - May 2008

Telecommunications Services

Answered incoming calls, solved problems with equipment, and dispatched service for Starbucks's Coffee. Often saving the company on service calls by delivering excellent troubleshooting skills.

American Red Cross

Collection Tech II

Saint Louis, MO

September 2006 - March 2007

Collection of whole blood and health histories for blood donations, quality of equipment on mobile blood drives. Selected for mobile blood drives due to my strong phlebotomy skills.

Related Skills:

Administrative Assistant for McDonnell Douglas Corporation for 10 years.

Phlebotomy training for Allied Health at St. Louis Jewish Hospital.

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