Hotel Service Manager Hotel clerk supervisor

Saidgareeva Irina

Female, ** years, born on ** October 1983

+7-906-******* preferred means of communication ************@****.**

Reside in: Serpukhov

Citizenship: Russia, work permit at: Russia

Ready to relocate: Russia, Other countries, ready for business trips Desired position and salary

Supervisor hotel clerk

Tourism, Hotels, Restaurants

• Hotel Management

• Tourism Business Management

• Accommodation, Hospitality

Employment: full time

Work schedule: full day

Desired travel time to work: any

Work experience 11 years 8 months

April 2016 March

2017

1 year

LLC "Pine river"

pineriver.ru/

Supervisor of hotel complex (Deputy GM)

- organization and control of work of a country hotel (20 rooms), a café (50 seats) and restaurant (150 seats);

- financial control and economic activities;

- managing hotel and restaurant staff (30 persons);

- work on increasing the company's profit;

- monitoring the quality of services;

- interaction with governmental and regulatory authorities;

- control of chambermaids, the construction of new objects;

- cost optimization;

- reporting,

- development and implementation of standards;

- development of additional services;

- hiring and training of staff;

- the decision of the administrative, financial issues, budgeting and planning;

- control the operating activities of all departments. March 2015

December 2015

10 months

The administration "Tarusa district"

Tarusa, mo.tarusa.ru/

Leading specialist of legal support division (inspector of municipal land control)

-development of normative documents, instructions, regulations;

-registration, modification, regulation of the legal basis of the administration;

-organization of work for the normative legal documents necessary for the implementation of activities;

-verification of compliance of projects of orders, instructions, regulations and other legal documents;

-control of compliance with approvals stages of the project documentation with the responsible Resume updated 25 January 2018 at 18:29

employees;

-development of project agreements;

-verification of conformity of agreements of counterparties of the services provided;

-adoption of measures for the resolution of disagreements to projects of contracts;

-analysis of documents in structural divisions of the enterprise;

-work with claims;

-representation of interests of the organization during audits conducted by regulatory authorities for the purpose of legal control over observance of the legislation and legal proceedings, registration of results of checks and preparation of procedural documents;

-the functions of inspector of municipal land control, monitoring and audits on municipal land control: search, planning, coordination with state authorities (Russian agricultural superintendence, Prosecutor's office, Ministry of emergency situations, Federal registration service), inspections, the referral of cases for consideration on the merits, archiving, and reporting;

-direct interaction with the Ministry of agriculture and Russian agricultural superintendence,

-work in an interdepartmental program, IP-monitoring. July 2014

November 2014

5 months

LLC "Welna Hotel"

www.welna.ru

Room division manager

- organization of the reception department, housekeeping service, laundry service;

- interaction with contractors, service providers, preparation of contracts, inspection of documents etc;

- monitoring the quality of services provided by hotels, implementation of company standards;

- optimize and increase the effectiveness of license plate fund;

- complaints/reviews on the hotels facilities, services, improving the quality of services provided;

- preparation of reports (Libra) to analyze current operating hotels;

- control operations of the reception service and accommodation, procedures check-in/check-out, VIP guests, groups, etc.;

- participation in budget planning, cost control room fund according to the set budget, documentary support, control of payments (cash/non-cash);

- staff motivation and training, assisting and advising operating departments;

- analysis of the indicators and results of both departments;

- introduction of Western standards in daily operations of the front desk,

- introduction of Western standards in daily operations of the house keeping,

- organization of excursions for guests.

August 2009

December 2013

4 years 5 months

Jsc. "Tzargrad Spas-Teshilovo Resorts"

www.tzargrad.ru/

Duty Manager, Senior Administrator

Duty Manager:

- managing staff to 100 people;

- discipline inspection, supervision and coordination of hotel services in the absence of leadership;

- check the preparedness of the upcoming events, reporting on the basis of inspections;

- solution of disputes with the guests;

- communication with contractors, government agencies, working with partners, the city administration to address issues related to the operating activities of the hotel;

- exercise control over the quality of customer service over the proper use of residential rooms and availability, as well as the observance of passport ( registration ) regime local and foreign visitors;

- organization of preventive inspection of residential rooms, outbuildings and other facilities, the overhaul and repair to strengthen and develop the material and technical base;

- help and coordination of operational departments ( reception, hotel management, catering, kitchen, corporate services ).

Senior Administrator:

- informing visitors on private matters;

Saidgareeva Irina • Resume updated 25 January 2018 at 18:29

- documentation and statistics as forms, reports;

- the exercise of pre - and guaranteed reservations and services;

- coordination and control procedures and the reception circuit, accommodation and guest services;

- control over the registration process, organize and extract the guests related to contracts and information on booking;

- organization interaction customerservice hotel, coordination of their activities on the organization of guest services. Participation in the development and approval of plans of work units;

- ordering and preservation service documentation, correspondence and contracts;

- monitoring compliance with the rules of guests accommodation and services at the hotel;

- control over the timely payment of accommodation and services, avoiding debt;

- control of financial transactions, the settlement system of knowledge, professional computer programs, rules of cash transactions, performing accounting requirements and regulations adopted in the hotel, accounting consumables;

- registration of foreign citizens in the Russian Federation, the preparation of the necessary documentation for migration control service.

December 2008

July 2009

8 months

LLC "Foresta Festival Park"

www.festival.foresta.ru/

Receptionist / administrator

- welcoming guests at front desk;

- consultation on all services of the hotel complex;

- work with the cashier and all the attendant documents;

- preparation of reports for management and accounting;

- room reservations, tracking payments, work in the system Libra. March 2008

September 2008

7 months

LLC "Geltek-Medica"

Moscow, geltek-medica.ru/

Accountant

- behavior ruble bills;

- cash documents support;

- payments by bank customer interaction with the bank;

- work in 1C: Accounting, 1C: Trade;

- reception and processing of primary documents;

- acts-checking with contractors, services, supplies, materials;

- assist the Chief accountant in the preparation of quarterly reports. March 2007

February 2008

1 year

LLC "Zebra"

Moscow, denalt.ru/

Cheif assistant / accountant

- staff recruitment - interviewing, assessment of professional development;

- drafting of employment contracts, job descriptions, personnel documentation ( with "0" );

- coordination and supervision of staff;

- conducting briefings, staff motivation;

- payment and issuance of wage;

- procurement and control of consumables;

- control over the preservation of wealth;

- organizing and conducting inventories;

- the formation of primary accounting documents organization;

- pricing policy;

- maintaining ruble account ( bank-client ), the interaction with the bank, sending and receiving payments, preparing daily reports on the status of the bank account and the primary reporting;

- case management and related documents;

- accounting of funds;

Saidgareeva Irina • Resume updated 25 January 2018 at 18:29

- work with suppliers and contractors;

- settlements with buyers and customers;

- formation of the log, maintenance contracts;

- preparation of presentations for participation in exhibitions. March 2006

February 2007

1 year

LLC "Avetis"

Moscow, avetis.ru/

Sales manager

- contact with Russian and foreign tourists and corporate clients;

- consultation about services of company;

- booking hotels, conference halls;

- preparation of individual, sightseeing tours and transportation;

- tracking debt to pay.

June 2004 March

2006

1 year 10 months

LLC "Company RST"

Moscow, pct.ru/

Sales manager and Customer Service

- search for clients;

- analytics and market monitoring;

- participation in exhibitions, preparation of all correspondence;

- demonstration software customers;

- electronic and postal mailing;

- drafting contracts;

- coordination departments to comply with contract terms. Education

Bachelor

2006 Russian International Academy of Tourism, Moscow Foreign tourism, Management and organisation

Professional development, courses

2002 Student practice

"Hilton hotel" Cairo, Trainee

Electronic certificates

2017 English courses Baker street school, intermediate level 2007 Courses of accountant with knowledge of the program "1C: Accounting" Key skills

Languages Russian native

English I can attend an interview

Skills ability to work in a team active position in life career - from the receptionist to the duty manager Conflict resolution English language - fluent experience in managing a large team Saidgareeva Irina • Resume updated 25 January 2018 at 18:29 experience in the hotel industry for over 6 years high - performance individual approach to each client knowledge of all areas of the hotel knowledge - restaurant programs: R-keeper, PCT

management in full and financial planning of the enterprise negotiate at any level PC - confident user (MS Office, Internet, 1C : Accounting, 1C: Storage and Commercial Consultant +, recognition programs hotel: Hotel -3, Novision, Libra responsibility, independence, attentiveness

Further information

Recommendations The administration of "Tarussky district" Ermilova Inga (Head of legal Department)

Ltd. "Avetis"

Shabelnikov Alexey (Founder)

Ltd. "Pine river hotel"

Nazarov Boris (Owner)

About me Professional skills:

-experience in the field of leadership and management more than 8 years,

-career growth from administrator to managing complex,

-full planning of the enterprise,

-knowledge of all areas of the hotel,

-experience in staff management,

-audit of work units,

-analysis of profit and loss of the company,

-efficient configuration of the internal structure of the organization,

-negotiating at any level,

-resolve conflict situations,

-knowledge of hotel software: Hotel-3, Novision, Libra, 1C:Hotel,

-knowledge of catering software: R-keeper, PCT, 1C:Restaurant,

-PC advanced user (MS Office, Internet, 1C:Accounting, 1C:Trade and warehouse, 1C:Complex, Consultant, Bank-client),

-active life position,

-responsibility, independence, care,

-high-performance.

Additional education, courses:

- 2004-2005 participation in exhibitions: EELIX 2005, the Russian international Forum of Club Culture, a feast.

- from 2017 member of the Association of hoteliers of the Country, participation in joint projects, coaching.

Personal qualities:

Dedication, competence, honesty, punctuality, result orientation and quality of their work. Presentable appearance.

Saidgareeva Irina • Resume updated 25 January 2018 at 18:29

Contact this candidate