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Engineer Project

Alpharetta, Georgia, United States
January 25, 2018

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Anita Patankar Resume Page * of *

Anita Patankar

Alpharetta, GA.


Mobile Number: 586-***-****

LinkedIn URL: Visa Status: US Citizen

Objective: Seeking a challenging job in Information Systems in/ near Alpharetta, GA or remote. Education/ Experience Summary –

- M.S in IT Management (Systems Analysis, Design, IT Project Management) with 7 years experience.

- Experience working with vendors and external as well as internal Business customers.

- Experience working in IT consultant role in SaaS implementation, system enhancements and migration.

- Good knowledge of Software process management, project management, systems analysis and testing.

- Experience working with cross functional teams and managing client projects in a fast-paced environment. Professional Experience –

Deployment Engineer/ Solutions Engineer at Liveperson, GA, USA (2014 – 2017)

- Worked as lead engineer and worked with external enterprise clients to deploy JS code on their site.

- Supported and advised clients about the best technical solutions by understanding technical issues.

- Advised Client side developers to address technical issues/ concerns during implementation/ migration.

- Migrated client website code to a new cloud based engagement solution of Liveperson.

- Completed Gap Analysis for system migration and discussed and resolved technical issues in migration.

- Worked on new product development (JavaScript, JSON) and proof of concept to support migration.

- Learnt and worked with all the recent technologies like API, android SDK’s and messaging tools. Tools/ Technologies: HTML, JavaScript, JSON, Smartsheets, salesforce, Trello, Github. Programmer Analyst at Health Alliance Plan of Michigan, MI, USA (2008 – 2011)

- Worked on reporting of healthcare systems using Crystal reports and Oracle (10g and 11g).

- Worked with vendors and several internal Business customers.

- Worked on korn shell scripting and UNIX to write shell script codes for creating jobs to run reports.

- Implemented and supported McKesson Contract Symphony system being a Primary systems person.

- Worked on yearly system upgrade of CCMS (Clinical care Management system) and supported users.

- Worked on system enhancements, testing, upgrades, issue management and database reporting. Tools/ Technologies: Oracle 10g, crystal reports 8.5 and 11, Glink, Toad, Shell scripting, UNIX Business Services Analyst at EDS, Electronic Data Systems, Inc., MI, USA (2007 – 2008)

- Worked on Data Analysis, Documentation and Reporting for System Migration.

- Worked on detailed system design and project plan for new modules of Asset Management System.

- Supervised testing efforts of the testers through alpha and beta testing phases.

- Worked on functional System Requirements, project scope, technical Specification (Use-case diagrams, Sequence Diagrams etc.), issue management, testing plan and project plan (timelines and resources). Tools/ Technologies: Visio, Excel, PowerPoint, MS Project, HTML Personal Leave for family Reasons: Stayed home to take care of my kid (2005 – 2007 and 2011 – 2014) Anita Patankar Resume Page 2 of 2

Educational Qualifications -

- Masters of Science in IT Management/ MIS from Oakland University, MI, US (2004)

- Masters in Business Management from Pune University, Pune, India (1997) Technical Skills -

Programming Languages/ Packages: SQL, PL/SQL, UNIX, shell scripting, JavaScript Web/Distributed Technologies: HTML, XML

RDBMS: Oracle 10g/11g, Oracle 7.x/8.x

Productivity Tools: SQL developer, Putty, Glink, Crystal Reports, MS Project, Dreamweaver, Visio, MS Office, Smartsheets, trello, slack, Github. Recently updated the knowledge of tableau. Academic Experience

Part-time thesis project in CMM (Capability Maturity model) at Oakland University (2003-2004)

- Analyzed the reason for system failure at the launch of a new system at University

- Completed that project by working with IT team.

- Gathered information about software development processes by interviewing people, reviewing documentation and observation of processes. Analyzed the data about current processes.

- Compared those processes with CMM processes and found gaps that could have caused the issue.

- Presented results to Business school and IT Department and Submitted detailed report.

- Provided sample process documentation and all the information for development of new processes. Tools/ Technologies: CMM (Capability Maturity Model) Graduate Research Assistant at Oakland University Business School, MI, USA (2003-2004)

- Worked part-time with a professor to complete research project about variations in typical supply chain.

- Project was to simulate and study how the forecast error measures vary at different levels of a typical supply chain. Worked on statistical analysis of forecasted demand, actual demand and forecast errors.

- Simulated data in excel simulator with random demand and supply and calculated forecast errors using statistical formulas and operations management and data modeling techniques.

- Considered various parameters like variation of demand, different methods of forecast, number of retailers and variation in lead time.

Tools/ Technologies: HTML, ASP, Excel, Excel @RISK add-in (for simulations), statistical techniques

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