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Customer Service Air Force

Kearneysville, West Virginia, 25430, United States
January 25, 2018

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*** ******* ***** 830-***-****

Kearneysville, WV 25430


Highly skilled asset management specialist with outstanding experience leading and supporting staff members in a professional office setting. Utilizes personal and technical skills to perform tasks in support of the customers and team members. Communicates at all levels of an organization in order to understand and help develop solutions to solve customer needs. Possesses excellent communication and interpersonal skills that are critical in achieving the job at hand.



Conducts quarterly physical inventory of over 226 million dollars’ worth of US Coast Guard total hardware property.

Utilizes BMC Remedy to analyze, work, and complete work orders in a timely manner.

Conducts quarterly physical inventory of US Coast Guard Capital Assets in the amount of $45,389,718.39.

Configures, compares, updates, and maintains multiple databases to include FLS, ORACLE, and Backtrack using excel for spreadsheet comparison.

Updates, maintains, and conducts inventory of software library containing 1,382 CD’s and DVD’s.

Create and maintain intra-office training manuals and SOP’s.

Updates and revises property moves and transfers between departments in an IFAMS database.

Coordinates logistics and processes paperwork for removal of excess items from property to our DRMO site, this includes palletizing and transportation of items.

Conducts virus scanning and software duplication of all incoming software.

Removes and/or overwriting information on hard drives from workstations and servers.

Manages and processes incoming and outgoing packages daily.

Bank Of Charles Town, CUSTOMER SERVICE REP 2012-2013

Accurately maintained all financial service transactions, 100% error free record.

Responsible for maintaining a balanced cash drawer, following proper balancing procedures.

Demonstrated leadership by motivating coworkers to excel in referrals and sales actions.

Ability to adapt to a fast paced and diverse workload.

Possessed strong work ethics and a desire to go above and beyond expectations.

Processed routine account transactions.

Energetic customer-focused representative, presenting discreet and accurate customer service.

Stay at Home Mom 2004-2012

United States Air Force, PERSONNEL SPECIALIST 1998-2004

Created, maintained, and audited personnel records for 1500 enlisted and officer military members.

Demonstrated superior skills in Oracle and Personnel Data System (PDS) capabilities and applications to maintain accurate military personnel records.

Developed and maintained a tracking systems database for base wide, incoming and outgoing, awards and decorations.

Managed unit leave control program and weight management program.

Coordinated quarterly awards board interviews and established a written procedure of the process.

Prepared and processed correspondent letters, forms and PDS transactions.

Exemplified professionalism as a real world disaster preparedness team member.


Bachelor’s Degree (in Progress), Business Management (GPA 3.72/4)

American Public University

Associate’s Degree, Business Management (GPA 3.69/4)

Mountain State University, 2012


Proven initiative and leadership, with highly developed analytical, organizational, interpersonal and management skills

Adept at managing several tasks simultaneously and making sound decisions under pressure

Solid track record based on professionalism, tenacity, thoroughness, and dedication

Exhibits solid work ethic and friendly demeanor in executing professional responsibilities


Secret – Zantech IT – 2014-Present

Secret – SCI Consulting Services – 2013-2014

Secret – United States Air Force – 1998- 2008

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