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Manager Customer Service

Jacksonville, Florida, United States
January 25, 2018

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Over ** years supervisory experience in job planning, work scheduling, inventory control, and quality assurance.

Knowledge in 5S, Kanban, Kaizen, and Lean Manufacturing methodologies.

Championed quality initiatives and problem-solving activities to deliver cost avoidance in material scrap and/or machine downtime.

Addressed product quality issues through Corrective and Preventive Action Plans and Non-Conformance Reports.

Responsible for maintaining key operational efficiency metrics.

Managed, trained, coached, and monitored career growth of up to 25 departmental personnel.

Developed departmental objectives to meet/exceed customer service, safety, and financial goals.

Actively leveraged and shared resources, processes, and best practices across the business.

Effective and open communication skills that build strong interdependent partnerships.

Set an example for personal commitment, ownership, and accountability/Independent, energetic, and influential.


2014 - 2017

PROCUREMENT MANAGER, BAE System South East Shipyards Mayport LLC Mayport FL

• Provided leadership to the Procurement functions to include implementation of, and compliance with, BAE Procurement policies and procedures. Interfaces with programs to ensure adequate support is provided and provides adequate training to Procurement professionals and non-procurement users of the procurement function. Supports the Contracts and Subcontracts functions by providing proposal and sourcing support and leads cross-functional team addressing development and implementation for the line of business. Supports cross-functional team regarding payment issues and provides functional inputs to leadership on Procurement related issues.

• Lead the Procurement function for the line of business including problem resolution and acting as liaison with Programs, suppliers, Corporate entities, and other functions.

• Managed Remote Procurement organizational structure to achieve budget goals.

• Managed training and internal compliance auditing activities for line of business.

• Represented Procurement across the line of business to ensure that Procurement initiatives and practices are compliant with overall BAE Systems policy.


SUBCONTRACTOR ADMINISTATOR IV-Supervisor, BAE System South East Shipyards Mayport LLC Mayport FL

Comprehensive knowledge of the methods and procedures of handling administrative tasks/Handle responsibilities of staff administration and management.

In-depth knowledge of business management and services/ Responsible for coaching and counseling team members in areas of professional growth and development.

Coordinate and supervise the daily activities of the staff.

Excellent communication skills and has the ability to handle multiple tasks.

Establish standard procedure as well as ensure on-going efficiencies in the daily operations of staff members.

Manages administrative activities of the staff.

2011 – 2012

LEAD SUBCONTRACTOR ADMINISTATOR, BAE System San Diego Shipyard Repair San Diego, CA

Attend proposal strategy meeting/provide input based on the business model/goals from a subcontracting stand point. Develop detailed subcontractor work requirements for each type of disciplines in accordance with specifications/strategy.

Solicits and evaluates proposals, negotiates/prepares complex subcontracts packages in accordance with established Government guidelines/Agreements/Procurement Policies and Procedures. Works multiple proposals/meet multi deadlines with an emphasis on a quality product. Team leader for subcontracts at the Technical Analysis Review (TAR) with the customer and sponsors.

Review/pre-strategize fiscal year contracts by utilizing the NMD milestones based on 50%, 80% and 100% lock dates. Attend and represent the subcontracts department for specific contract strategy meetings for Prime and Non-prime availabilities.

Develop/document subcontractor strategy with Subcontract Manager, based on the established business model. Identify potential make or buy strategies for materials /services /subcontracting and prefab requirements. Establish Subcontractor / Total Package submittal proposal deadlines. Develop/input detail work requirements for each subcontractor discipline for Subcontracting which requires using historical data, established milestones by interfacing with labor Estimating team, material estimator team, Program Manager / Lead Ship supt. to develop and issues Requests for Proposals (RFPs).

Monitor/Manage all changes, amendment to ensure subcontractors capture changes in their quotes. Receives, reviews, and negotiates subcontractor proposals once selections are defined. Assist Manager with the sources selection process by assisting the manager on the proposal evaluation team in fact finding, technical evaluations, and cost/price analysis.

Negotiates of subcontract terms and conditions including estimated cost/price, delivery, quality and performance requirements with the assistance of the Subcontracts Manager. Emphasis on quality product.

2009- 2011


FAR/DFAR and UCC and experience with Cost, Fixed Price and T&M type contracts.

Interface with multiple cost plus and fixed price subcontractors, projects and priorities simultaneously, prior to and after award of contract with terms and conditions and RFQs.

Prepare detailed, accurate cost and price analysis and Excel spreadsheets for preparation of proposals. Prepare detailed small business reporting and ensure subcontractor insurance, safety and environmental compliance to maintain approval status.

Develops and maintains reporting metrics for subcontractor evaluations. Monitor performance of subcontractors. Maintains electronic filing and maintenance of records.

2004 - 2009

LEAD EXECUTION PLANNER, BAE System San Diego Shipyard Repair San Diego, CA

Interprets drawings, technical manuals, conducts ship checks, work specifications to develop man-hour labor and material estimates for repairs on US Navy and Commercial ships.

Solicits vendors, subcontractors for price quotes and availability of materials.

Identifies schedules and production activity and resource requirements.

Participates in production project models and craft planning.

Inputs production schedule/resource data and makes recommendations.

Updates and maintains project information data such as progress, manpower budget and project performance.

Assists in the continued indoctrination of planning and production personnel in the planning and scheduling process.


Military Education:

Numerous courses in supervision, technical profession, resource management, employee policies, and safety.

Formal Education:

1987-1989 Old Dominion University Norfolk, Va.

2008 – Certificate of Completion Costimator

2010- 2011 San Diego State University San Diego, Ca. Contract Management –Basic and Advanced Certification

2011 –US Navy Reserve Retired

Security Clearance: Secret


Five Navy and Marine Corps Achievement Medals/ Five Navy and Marine Good Conduct Awards

Seven Letters of Commendation/ Four Letters of Appreciation

Qualified Shipboard Engineering Supervisor.

Additional Information:

Certificate of Completion “Costimator” Dec. 2008

Certification of Completion for “Lean Six Sigma White Belt” Jan. 2008

MS Excel, MS PowerPoint, Access, Project, SREP, Cost Point, JDE One World, and Outlook, Manfac, Maximo, IMS, Costimator Data Processing. Completed several Total Quality Management and Team-Building courses.

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