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Supply Chain Sales

Ambler, Pennsylvania, 19002, United States
January 25, 2018

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Sueanne M. Dulski




Extensive experience in Supply Chain Management with expertise in Demand Planning, Procurement, Production/Supply Planning, Inventory Management and SAP ERP system development, implementation and training. Key strengths include; collaborative leadership, deep project management skills for complex programs and effective communication skills. Strong technical expertise in managing and developing global planning systems and S&OP’s processes, improving business metrics as a result.


Sales and Operations Planning/SAP Solutioning /Change Management /Gap Analysis

Project Management/ Forecasting/Supply and Inventory Planning

Stakeholder Relations/ Reporting/ Risk Management/Training/ APICS CPIM Certified


L’OREAL, Berkeley Heights, NJ, Cranbury, NJ

$27B Beauty Product Manufacturer


Define the business functionality requirements needed to support deployment of the SAP ERP system solution for NYX Cosmetics, Baxter, CLARISONIC, and IT Cosmetics. Develop an SAP solution for these businesses which includes Production Planning, Demand Planning, Inventory Management, and Procurement while ensuring that all key business metrics are met. Supply Chain Project lead between the Business Units and the Technical IT teams to facilitate the design and development of all required system modifications and solutions. Integrate the SAP MRP component into the business to manage procurement and production. Perform detailed system and process reviews with all Business Key Users to evaluate compatibility with the existing system and the required business process to then identify gaps that require new system design. Perform all master data conversion tasks related to supply chain. Create specifications for all new development required to support new system initiatives. Test the system design and all new development prior to implementation. Develop all training materials & lead end user training sessions for all Supply Chain disciplines cementing consistency and efficient workflow. Provide knowledge transfer & continued support for all L’Oreal SAP end users in Supply Chain Management.

Successful go-live for 4 full lifecycle SAP ERP planning implementations for company acquisitions


Established a rolling 15-month unit & dollar shipment (sales) forecast for all Redken products by analyzing sales trends, distribution channel promotional activity, and account specific sales activity (Sales: $500M). Planned and coordinated all new product launches with Marketing and Manufacturing by identifying pipeline quantities, consumer demand, distribution channels, SKU mix, promotional volume and inventory targets. Led the Sales & Operations Planning process to drive consensus and create alignment of the financial plan with the demand plan while maintaining customer service and inventory objectives. Met regularly with the Division GM and Sr. VP of Marketing to review forecast exceptions, risks, and determine appropriate course of action. Managed 2 employees including Analyst and Demand Planning Manager. Established the procurement and deployment plan for Redken products throughout the L’Oreal and the SalonCentric supply chain utilizing SAP MRP. Utilized APO and Logility software to assist in the development of brand and SKU level forecasts. Managed end of life process for SKU discontinuations throughout the supply chain.

Achieved exceptional forecast accuracy measures for the brand (highest in the company from 74.9 % to 80.1% overall and 85.1% on basic open stock items).

Managed a catalogue of over 800 sku’s

Reduced excess and obsolete inventory by 6.2% (19.4% to 13.2% $1.8M)


Defined the business functionality requirements needed to support deployment of the SAP ERP system for Professional and Luxury divisions including all SalonCentric stores & distribution centers. Developed an innovative SAP MRP procurement solution for SalonCentric that included DC Procurement (6 DC’s) & Store replenishment (600+ stores). Acted as the liaison between the Business Units & the technical IT teams to facilitate the design & development of all required system modifications and solutions. Developed a system driven automated purchasing solution to drive the procurement of 3rd party purchased materials. Developed all training materials and led end user training sessions for all Supply Chain disciplines.

Go live for 600 SalonCentric stores & 6 DC’s for SAP ERP planning implementations and 11 brands in the L’Oréal Professional Division ($1.7B yearly sales)


Standardized business processes within the Consumer Products Division to prepare for the SAP implementation (L’Oreal, Maybelline, Garnier and Essie). Proposed best practices as they pertain to Forecasting, Procurement, Inventory Management & Display Assembly Production Planning. Introduced an SAP/MRP solution to manage all CPD Display Assembly operations and Inventory Planning. Provided L’Oreal USA Business expertise to the SAP Technical Team. Identified gaps with the SAP core system & assessed their criticality to Business Operations. Defined business rules, performance metrics and work flows for each Business process in the Supply Chain. Assisted IT in the development of system solutions and enhancements. Identified business impacts to the Divisions; Facilitated & executed organizational change to support the SAP implementation.

Successful SAP ERP Implementations for 4 L’Oréal Consumer Products Divisions ($3.7B yearly sales)


Managed up to 5 employees including Manager of Demand Planning and Demand Planning Analyst. Established a rolling 18-month unit & dollar shipment (sales) forecast by analyzing consumer consumption, national promotional activity and specific account activity for L’Oreal Cosmetics ($420M Sales). Reconciled the internal forecasts with the Field Sales forecasts and financial projections, and managed the forecast from gross sales to net sales. Planned and coordinated all new product launches with Marketing and Manufacturing by identifying pipeline quantities, projected consumer demand, distribution, SKU mix, promotional volume and inventory targets. Developed the S&OP Planning Process and met regularly with the President, Sr. VP of Finance, & Sr. VP of Marketing to review forecast exceptions, communicate risks and develop strategies. Communicated the reconciled forecasts to Manufacturing by brand and by shade (SKU), identifying any constraints and/or abnormal demand. Managed the Cosmetics Forecasting Department and developed departmental goals & objectives to meet our Divisional business KPI’s. Utilized Logility software to assist in the development of brand & SKU level forecasts.

Managed a product catalogue of over 1600 sku’s

Established S&OP from scratch for the business resulting in improved business metrics

Improved forecast accuracy by 4%, reduced excess and obsolete inventory by 5% ($2.2M)



$4B Electronic Connector Manufacturer


Created and reconciled the global sales forecast with Product Management and Industry Marketing. (Sales: $216M) Identified capacity constraints, resolved discrepancies, & executed the reconciled sales forecast into planning systems (MRP). Facilitated the S&OP process for the Division; Communicated forecast information, abnormal demand, and capacity constraints to Division Management and developed action plans for the Division and Manufacturing Units. Supply Chain liaison for major accounts such as IBM & Dell Computer. Identified changes in customer demand and conveyed demand shifts to global manufacturing counterparts. Optimized customer service goals by managing make/stock criteria, inventory levels, inventory locations, and safety stock parameters. Coordinated product & tooling relocations globally.


Managed up to 10 employees including planners, schedulers, inventory control and master schedulers. Managed the Production and Inventory Control Department responsible for forecasting, inventory management, production scheduling and procurement. Developed & led the S&OP Planning Process for the Division. Implemented the LPA forecasting package into General Products Division & managed SKU level forecasting (300+ items). Participated in the AMP Excellence in Quality Improvement Award Process-Received the Gold Award-1995. Led the Scheduling and Loading system implementation for the Division. Developed divisional operating procedures for demand management, master scheduling, and the Sales and Operations planning process.

Project leader for MRP II Class “A” Certification for the General Products Division

Established S&OP process from scratch resulting in improved business metrics.

Increased ship to AMP schedule from 81.2% to 94.1%

Improved ship to customer request from 68.6% to 88.2%


Bachelor of Science Marketing, The Pennsylvania State University. Harrisburg, PA

CPIM: Certified in Production and Inventory Management, APICS

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