Customer Service Manager

Rosemarie Anne Graus

**************@*******.***.*** 571-***-**** cell

Professional Experience

Blue Ridge Companies – P/T Leasing Specialist Dec 19 2016 thru Aug 29, 2017

Hyde Park Apartments

oRespond to prospect inquires, give tours of community and apartments, administrative tasks and customer service to residents and prospects

Harris Teeter – Grand Opening of the Carolina Colours new store; Aug 23, 2016 thru Nov 15, 2016

oPT Barista

Courtyards at Berne Village – PT – Events Coordinator, Memory Loss Facility at 2701 Amhurst Blvd, New Bern NC 28562

oObjective was to create activities that would directly involve the residents struggling with advanced dementia

Jul 22, 2016 thru Sep 10, 2016

SLEEPY*S Mattress Professionals - I keyed in credit applications: Apr 03, 2015 thru Apr 30, 2016

Synchrony, Genesis and Progressive Leasing)

oto provide payment options to our customers.

I was assigned, through the 13 month employment to various North Carolina Showrooms; Starting with Wilson, Roanoke Rapids, Smithfield, Fayetteville, Goldsboro, Kinston and New Bern (an apparent floater!); The North Carolina and Tidewater VA Territories went through a formal ACQUISITION by Mattress Firm and are BOTH NOW MATTRESS FIRM. This acquisition occurred 05/01/2016

CTSC LLC – part of CHENEGA CORPORATION; Previously Chenega Technology Service Corporation, Lorton VA (HQ -Alexandria VA/Overseen by CORP. Accounting at CHENEGA, Anchorage, Alaska and in support of Contract: Customs Border Protection (Integrated Logistics Branch), Dept. of Homeland Security, CBP/DHS

Position: Accounts Payable Clerk IV and III Nov 2005- Nov ‘09 & Jun 2010- Sep. 24, 2014

Deltekcp7 Web Materials Module; Reference Source Purposes

Validated funding, applied cost to designated project codes.

Deltekcp7 Web Accounts Payable Module

oFulfilled payment per Purchase Order(s) as well as monthly fixed cost invoices.

oAccounting, General Ledger Accruals, Monthly recordation on Use Tax/Financial Reporting.

oCoordinated payment schedule adhering to Terms and Conditions.

Weekly payments: Hard Checks, Electronic Fund Transfer (EFT; Buyers Initiative Program (BIP),

Payment Information File (PIF); and Purchasing Card Program (PCard).

Chenega Security Protection Services (CSPS)

Position: Clerk – part time Apr 2010 – Jun ’10

Provided clerical support for Federal Security Manager and HR: Maintained employee HR records

Pinnacle Entertainment – RIVER CITY CASINO_Grand Opening, Missouri www.pnkinc.com Feb. 9.‘10’-‘Mar14,’ 10

Louie Nines Restaurant – Full time server

Chenega Technology Service Corporation – RE: Accounts Payable Clerk IV – addressed above Nov 2005 - Nov ‘09

County of Prince William Real Estate Assessment,

Position: Accounting Assistant I Sep 2003 – Nov 2005

Process Yearly submission and/or renewal of Tax Relief; Application process; Maintained a MS Access database to build history and accommodate updates; Handled a high volume of real estate assessment and tax relief inquiries by phone & front desk.

oSuccessfully diffused upset county residents by providing explanation and current assessments.

Branch Banking & Trust (BB&T)

Position: Teller (PT)–customer service - counter and drive thru window service Jun 2003 – Sep 2003

Innovative Logistics Techniques, Inc – (INNOLOG)

Position: Travel Agent and Administrative Support (TFHLS-Task Force, DHS) Aug 2002 – Apr 2003

MS Excel, travel request fulfillment - Coordinated reservations through an independent travel agency, Cahan

Club Corporation of America, CCA Mar 2000 - Feb 2004

Positions Held: Banquet Server, Club Accountant, Club Accountant in Development

City Club of Washington @Franklin Square, DC (Aug 2003 – Feb 2004)

Piedmont Golfers Club LLC, Haymarket VA (May 2001 – Aug 2002)

AP, AR, & HR modules – Oracle 9i; Responsible for accurate fixed cost accruals (fringe); Timesheet Maintenance

DeBary Golf & Country Club, DeBary FL (Mar 2000 – May 2001)

Accounts Receivable, Billing, Bank Deposits (Food & Beverage, Special Events, Membership, Greens Fees)

*Relocated to Haymarket VA, Piedmont Golfers Club, accepting promotion to Club Accountant 13May2001

CONVERGYS – Customer Care Group, Maitland FL

Position: Customer Care Representative Nov 1999 – Mar 2000

Call Center & Help Desk for 3COM Palm Account; Data Entry/database, CRM

AVIS Rental Car Sales; Daytona Beach Int’l APO

Position: Rental Sales Agent (RSA) Apr 1998 – Mar 1999

Wizard “Avis” trademark Database System:

oDaily Average Rental Agreements - 100+ car rental contracts (various duration: daily, weekly, monthly)

oMaintenance – Fleet Inventory Reporting per shift.

oParticipated in up selling – Coverage Options and pre-payment on fuel; Commission rewards

ADDITIONAL:- Worked both at City, County & in support of Federal Contract though not as a Federal employee.

Between: 1977 - 78 - employed by the the City of Newport News, VA; I supported a Federally Funded Program, Women, Infants and Children (WIC); Virginia having been one of the last states to enact this Nutrition Focused Program; I worked with a City appointed Nutritionist and it was a pleasure to see this program implemented. I made it happen for them through an voucher based program; Very rewarding

Education

University of Central Florida UCF

BS Bachelor of Science in Business Administration May 1999

Member of International Hospitality Management Honor Society (ETA SIGMA DELTA) Dec 04,1996

ServSafe @Food Protection Manager Certification Course – NRA; Cert# 631860 Oct 25, 1996

AA Education with Honors; Daytona Beach Community College (DBCC) DB, FL Dec 1995

AS Hospitality Management/Travel and Tourism; DBCC, DB FL May 1994

AMHMA - Educational Institute Certification; 1992-‘93

Computer Skills

Deltek Cost Point 7 (web-based)

MS Share Point, MS Outlook

Microsoft Word, MSExcel

General Administration Website/Per Diem Rates

Internet savvy

HP Scanning, xerox copier, faxing, telephone

http://www.linkedin.com/in/rosemariegraus20109

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