Customer Service Office
Resume:
Mohammed Fayaz Khan
***********@*****.***
***************@*****.***
http://us.f532.mail.yahoo.com/ym/Compose?To=**********@*****.*********:+91-910*******
Skype :- m.lucky6
Objective:
To seek a challenging position as Accommodation Facility & Catering Incharge/Camp Boss/Housekeeping Supervisor/ Office in Charge with opportunity & growth that would best fit my qualification and develop further my talent & skills for continues career improvement.
Profile:
10+ years’ experience in handling Accommodation & Catering/Camp /Housekeeping/Office In charge in India & UAE.
5+ years of experience in UAE with reputed organizations.
Hold a Bachelor Degree in commerce (B.Com).
Proficient in MS Office Applications.
Have excellent communication skills.
Energetic & self-motivated with a high degree of cultural sensitivity.
Can work under pressure & meet deadlines.
Employment History
Accommodation Facility & Catering Incharge, M/s. Al-Asab Group of Companies, Abu Dhabi U A E, (June 2015-Onward)
Managing the food and beverage provision for functions and events.
Handling staff turnover.
Supervising catering and waiting staff at functions.
Planning menus in consultation with chefs.
Training new staff to ensure the establishment's high standards are maintained.
Making sure staff are aware of policies and procedures.
Dealing with any HR related issues and ensuring health and safety processes are followed by all staff.
Monitoring the quality of the product and service provided.
Controlling a budget and finances, managing stock levels and ordering supplies.
Arranging repairs and maintenance of the facilities.
Preparing documents to put out tenders for contractors.
Investigating availability and suitability of options for new premises.
Planning for future development in line with strategic business objectives.
Ensuring smooth operation of the camp, creating and supervising the emergency crew, 24- hours’ on-call.
Camp Boss, M/s. Royal Catering Services, Abu Dhabi U A E, (October 2012-October 2014)
Housekeeping Supervisor/Camp Boss, M/s. Tafseer Cont. & Gen Maint Co., LLC, Abu Dhabi, UAE (July 2010-march 2012)
Job Profile
Responsible for all facilities of accommodation and catering.
Handled Oil and gas project Camp Ruwais Refinery & AL-Hosn Gas Project camp.
3+ years’ work experience to handling camp with oil / gas/ refinery workers.
Knowledge of HACCP Food Safety.
Provide HSE focus management during the construction phase.
Responsible for monitoring food preparation, security, safety regulations, cleanliness and maintenance of camp site.
Responsible for all services, operations for the base camp. Oversees employment issues relating to all expatriates and local nationals assigned to the camp. Attends meetings with the Admin Manager in order to monitor all aspects of the project.
Responsible for monitoring, Inspection to all subcontractors’ camps and client.
Assistant of admin Manager to all function in Administrative Services.
Supervision of the laundry and cleaning services.
Ensuring smooth operation of the camp, creating and supervising the emergency crew, 24- hours’ on-call.
Oversee daily inspect all facility (Office, Mess hall, kitchen, Recreation etc.) to assure proper and a very high quality standard.
Assure that the catering standard remains very high and that a variety of food is provided that is suitable for diverse workforce.
Manage all issues and resolves all problems relating to the offices, accommodations and catering at the camp.
Set up the oversee POB (Personal on Board) system and plans in accordance.
Assure that all medical needs and evacuations need are handled.
Coordinate mail/courier pick up and assure timely delivery of mail to the offices.
Assure the organization of communications equipment (Radios, Email, Cell phones, Land lines, Satellite, TV, Satellite phones).
Coordinate arrange timely In/Out movement (transportation & Attendance) of all personnel between city and the camp.
Frequently communicate with the management and team members to assure a satisfactory camp experience.
Manage all follow all rules and procedures as company policy.
Responding appropriately to tenant’s emergencies or urgent issues as they arise.
Inspect level of cleanliness and report issues to the management
Assist in scheduling of staffs according to projected staffing requirements
Respond to guests’ requests and complaints
Report lost and found articles
Maintains the operations of the facility on weekdays, evenings, and weekends in the absences of the Center Director and Assistant Recreation Center Director.
In-charge to booking of Incoming and outgoing staff, visitors, client in the camp and travel by land and air.
Responsible for monitoring, Inspection to all subcontractors’ camps and client.
Supervision of the laundry and cleaning services.
Planning for future development in line with strategic business objectives.
Manage the daily activities of the Facility department
Supervision of Staff/Workers Canteen.
Handling human resource
Assistant of admin Manager to all function in Administrative Services.
Office In charge, M/s. K.G.N. International, Man Power Delhi India (Sep 2005 – June 2010)
Job Profile
Maintain contact with customers and agents.
Resolve administrative problems by preparing reports and analyzing data.
Maintain supply and inventory of office relates merchandise.
Purchase, re-order and maintain supplies and inventory.
Delivered exceptional customer service to clients.
Packed manufactured goods for customer pick-ups.
Coordinated area deliveries.
Performed ad-hock data entry tasks.
Perform clerical duties including filing and inventory.
Communicate with customers in order to provide general information.
Manage calendars and arrange appointments.
Operate office machinery such as copier and fax machine.
Type and proofread outgoing correspondence.
Perform additional general office duties such as assisting staff with their specific work when required.
Received, screened and referred telephone calls.
Greeted and assisted visitors.
Maintained office files and folders.
Keyed data into computer databases.
Verified information on billings accurately which significantly decreased bill processing time.
Improved cash reporting system and internal control procedures.
Answer phones, greet and help customers with queries and resolve basic concerns.
Maintain File and reports for managers on a regular basis.
Educational Background
Bachelor of Arts (B.A),
Computer Skills
All kind of M S Office Work.
Internet Research.
Certificates
Diploma in Hotel Management (India),
C.O.S.H.H. Awareness (Abu Dhabi),
Departmental Trainer (Abu Dhabi),
Fire Warden (Abu Dhabi),
H2S Hazard Awareness(Abu Dhabi)
Leadership Supervisory (Abu Dhabi)
Food Safety (Abu Dhabi)
PERSONAL DETAILS
Date of Birth : 18.05.1981
Father’s Name : Mohammad Ajmal Khan
Nationality : Indian
Marital Status : Married
Languages : English, Hindi, Urdu, Arabic & Punjabi
PASSPORT DETAILS
Passport no : M6815437
Date of Issue : 24/02/2015
Date of Expiry : 23/02/2025
Place of Issue : Bareilly (U.P.) India.
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