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Customer Service Data Entry

Location:
Clarksville, Indiana, United States
Posted:
January 25, 2018

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Monica Mouser

**** ****** **.

Jeffersonville, Indiana

47130

812-***-****

ac36mx@r.postjobfree.com

Objective

Obtain position with growth opportunities and challenge in an environment that is either fast paced or mentally challenging.

Abilities

Completed Right Skills completed 06/26/2017

Managerial

Quality Control

Trouble shooting and resolution

4 years of solder and leadership

3+ years of customer service

1+ years of call center

Excellent written and verbal communication skills, extremely detail oriented

Self starter with an excellent ability to lead and get positive results

Proficient with Windows, typing, internet capabilities

Microsoft Word and Excel.

Positive attitude with a can do mentality that is infectious

Employment History

Pegatron

June 2016-Sep 2017

121 River Ridge Cir

Jeffersonville, In 47130

812-***-****

HP Laptop Computer Repair

Startek

FEB 2017-JUNE 2017

4550 Town Ctr

Jeffersonville, Indiana

Get Directions

812-***-****

October 2015-Septemer 2016

OPTUM

200 Patrol Rd

Jeffersonville, Indiana 47130

Phone 812-***-****

November 2014- May 2015

Nesco Resource

2946 E. 10th Street

Jeffersonville, Indiana

47130

Contact Marcy Myrick

812-***-****

Temp employee with several manufacturing sites. Duties include but not limited to production, quality assurance, machining auto parts, and assembling automobile accessories.

April 27 2013- November 20 2014

Circle K Midwest

3830 Hamburg Pike

Jeffersonville, IN 47130

CSR with cash handling and register duties, promoted to assistant manager due to work ethics and reliability.

June 18, 2012-January 8, 2013

Clarcor Air

100 River Ridge Cir

Jeffersonville, IN 47130

502-***-****, Contact John Stonebraker

Assembly of air filters at a pace of 2200 plus daily, working with polyurethane mixture to make filters for outside kiosks.

October 2011-May 2012 Certicell-Kelly Services

Kelly Services

9100 Shelbyville Rd Ste 140, Louisville, KY 40222

502-***-**** Contact is Price Hannah

Diagnosis of cell phone to determine the avenue of repair that is needed if any. Refurbishment and some solder repair of said phones, maintaining a production guideline and often surpassing said guidelines.

June 2011-August 2011 Lithocraft Inc.-Advantage Staffing

Advantage Staffing

121 River Ridge Cir, Jeffersonville, IN 47130

812-***-****

Prep Room

Duties included making digitized plates for large presses in printing company. Proofing final job art for mistakes and then transferring from disk to PlateRite machine for each color in printing job.

September 2010- May 2011 SHPS-Kelly Services

Kelly Services

9100 Shelbyville Rd Ste 140, Louisville, KY 40222

502-***-****

Customer Service

Answering phones in high volume call center. Billing resolution, de-escalation, problem solving.

I took calls from participants on COBRA. Mediator and advocate between client, participant, insurance carriers. Well versed in hipaa regulations and how PHI disclosure is protected.

Seasonal basis for 2010-2011 BAS Appraisals

Bas Appraisals Inc

8108 Watterson Trl, Louisville, KY 40299

502-***-****

Office and Clerical

Answering business calls, entering and filing invoices, reconciling paid invoices, logging appraisals with bank information and appraiser information. Assigning jobs as workload allows, as well as retrieval of reports from various mortgage sites.

March 2010-July 2010 US Bureau of the Census (Temporary Position)

US Census Bureau

1201 E 10th St, Jeffersonville, IN 47190

812-***-****

Geography Clerk

Resolution of un-matched addresses in the Census data base using call center, mapping, and recognition of data entry errors. Digitized map systems as per enumerator information and other cartographic databases. Quality control of erroneous maps by other employees. Set examples for high production and efficiency.

May 2009-December 2009 KFC YUM Brands, Louisville, KY

KFC

6600 Bardstown Rd, Louisville, KY 40291

502-***-****

Shift Supervisor

Dealt with customer service levels and labor based on real time needs. Labor and scheduling issues including but not limited to taking charge of labor costs based on business needs. Dealing with customer issues. Dealing with employee relations and HR issues. Verbal and written disciplinary actions. Inventory and money reconciliations. Keeping service above standard and following corporate and state food and safety guidelines.

June 2008-March 2009 Charter Communications, Louisville, KY

Charter Communications

10300 Ormsby Park Pl, Louisville, KY 40223

502-***-****

CSR representative and escalations specialist

Handled troubleshooting, education of customers, determining issues, sales, and de-escalation techniques in an extremely fast paced call center. Answered an average of 30-40 customer calls a day handling billing issues and scheduling maintenance. Sales and revenue were always above goal and had wonderful rapport with all customers and co-workers.

2004-2008 Solectron Global, Louisville, KY

Solectron Global Services

4400 Commerce Crossings Dr, Louisville, KY 40229

502-***-****

Production Specialist 2

Performed all aspects of refurbishment, repair, and quality with high proficiency. Three years of small component soldering with above average pass rate. Promoted to team lead which consisted of work area preparation for employees. Handled the production flow of 13+ employees with little or no management needed. Tasks were widely ranged from filling space on production line to handling small HR and disciplinary issues. Reported to management productions goals, handled and verified all inventory.

2002-2004 National Processing Center, Louisville, KY

National Processing Company

1231 Durrett Ln, Louisville, KY 40213

502-***-****

Scanner Indexer

Scanned images of credit card statements into the database and then data entry to match information with statement image. Excellent eye for details in regards to noticing variances and reporting them.

2000-2002 Amazon.com Campbellsville, KY

Amazon.Com

1050 S Columbia Ave, Campbellsville, KY 42718

270-***-****

Picker

Order fulfillment for customers. Heavy lifting and walking up to four flights of stairs while carrying up 50 pounds of merchandise. Exceeded all quotas daily.

1997-2000 US Census Bureau Jeffersonville, IN

US Census Bureau

1201 E 10th St, Jeffersonville, IN 47190

812-***-****

Grade 5 A.C.E.

Wide variety of duties. Ranging from correcting outdated maps with new addresses, county line changes, physical attributes, and deletion of same as per field representatives notations. Worked with agriculture census to correct any flagged census forms in the database as far as numbers or typing errors. Promoted to grade 5 due to high quality and volume of work, correcting issues on personal census forms, household locations, county populations, and correcting population’s numbers due to deaths or births.

Education

Graduated 1994

Marion C. Moore High School

Louisville, KY

References

Tonya Stillwell Collections; Citi Financial

502-***-****

Professional

Todd Grant Graphics; River City Distribution

502-***-**** ...Ask for Graphics Dept.

Personal

Jimmy Mouser Sr.

Carpenter with ACL Lines

812-***-****

Personal

Christopher Mouser

Outside Machinist with ACL Lines

502-***-****

Personal

Barbara Satterly; Owner BAS Appraisals

502-***-****

Professional

James Riley

Outside Machinist with ACL Lines

502-***-****

Professional

Paul Webb

Employed at Whitesell

Professional and Personal

812-***-****



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