Customer Service Data Entry
Resume:
Monica Mouser
Jeffersonville, Indiana
47130
***********@*****.***
Objective
Obtain position with growth opportunities and challenge in an environment that is either fast paced or mentally challenging.
Abilities
Completed Right Skills completed 06/26/2017
Managerial
Quality Control
Trouble shooting and resolution
4 years of solder and leadership
3+ years of customer service
1+ years of call center
Excellent written and verbal communication skills, extremely detail oriented
Self starter with an excellent ability to lead and get positive results
Proficient with Windows, typing, internet capabilities
Microsoft Word and Excel.
Positive attitude with a can do mentality that is infectious
Employment History
Pegatron
June 2016-Sep 2017
121 River Ridge Cir
Jeffersonville, In 47130
HP Laptop Computer Repair
Startek
FEB 2017-JUNE 2017
4550 Town Ctr
Jeffersonville, Indiana
Get Directions
October 2015-Septemer 2016
OPTUM
200 Patrol Rd
Jeffersonville, Indiana 47130
Phone 812-***-****
November 2014- May 2015
Nesco Resource
2946 E. 10th Street
Jeffersonville, Indiana
47130
Contact Marcy Myrick
Temp employee with several manufacturing sites. Duties include but not limited to production, quality assurance, machining auto parts, and assembling automobile accessories.
April 27 2013- November 20 2014
Circle K Midwest
3830 Hamburg Pike
Jeffersonville, IN 47130
CSR with cash handling and register duties, promoted to assistant manager due to work ethics and reliability.
June 18, 2012-January 8, 2013
Clarcor Air
100 River Ridge Cir
Jeffersonville, IN 47130
502-***-****, Contact John Stonebraker
Assembly of air filters at a pace of 2200 plus daily, working with polyurethane mixture to make filters for outside kiosks.
October 2011-May 2012 Certicell-Kelly Services
Kelly Services
9100 Shelbyville Rd Ste 140, Louisville, KY 40222
502-***-**** Contact is Price Hannah
Diagnosis of cell phone to determine the avenue of repair that is needed if any. Refurbishment and some solder repair of said phones, maintaining a production guideline and often surpassing said guidelines.
June 2011-August 2011 Lithocraft Inc.-Advantage Staffing
Advantage Staffing
121 River Ridge Cir, Jeffersonville, IN 47130
Prep Room
Duties included making digitized plates for large presses in printing company. Proofing final job art for mistakes and then transferring from disk to PlateRite machine for each color in printing job.
September 2010- May 2011 SHPS-Kelly Services
Kelly Services
9100 Shelbyville Rd Ste 140, Louisville, KY 40222
Customer Service
Answering phones in high volume call center. Billing resolution, de-escalation, problem solving.
I took calls from participants on COBRA. Mediator and advocate between client, participant, insurance carriers. Well versed in hipaa regulations and how PHI disclosure is protected.
Seasonal basis for 2010-2011 BAS Appraisals
Bas Appraisals Inc
8108 Watterson Trl, Louisville, KY 40299
Office and Clerical
Answering business calls, entering and filing invoices, reconciling paid invoices, logging appraisals with bank information and appraiser information. Assigning jobs as workload allows, as well as retrieval of reports from various mortgage sites.
March 2010-July 2010 US Bureau of the Census (Temporary Position)
US Census Bureau
1201 E 10th St, Jeffersonville, IN 47190
Geography Clerk
Resolution of un-matched addresses in the Census data base using call center, mapping, and recognition of data entry errors. Digitized map systems as per enumerator information and other cartographic databases. Quality control of erroneous maps by other employees. Set examples for high production and efficiency.
May 2009-December 2009 KFC YUM Brands, Louisville, KY
KFC
6600 Bardstown Rd, Louisville, KY 40291
Shift Supervisor
Dealt with customer service levels and labor based on real time needs. Labor and scheduling issues including but not limited to taking charge of labor costs based on business needs. Dealing with customer issues. Dealing with employee relations and HR issues. Verbal and written disciplinary actions. Inventory and money reconciliations. Keeping service above standard and following corporate and state food and safety guidelines.
June 2008-March 2009 Charter Communications, Louisville, KY
Charter Communications
10300 Ormsby Park Pl, Louisville, KY 40223
CSR representative and escalations specialist
Handled troubleshooting, education of customers, determining issues, sales, and de-escalation techniques in an extremely fast paced call center. Answered an average of 30-40 customer calls a day handling billing issues and scheduling maintenance. Sales and revenue were always above goal and had wonderful rapport with all customers and co-workers.
2004-2008 Solectron Global, Louisville, KY
Solectron Global Services
4400 Commerce Crossings Dr, Louisville, KY 40229
Production Specialist 2
Performed all aspects of refurbishment, repair, and quality with high proficiency. Three years of small component soldering with above average pass rate. Promoted to team lead which consisted of work area preparation for employees. Handled the production flow of 13+ employees with little or no management needed. Tasks were widely ranged from filling space on production line to handling small HR and disciplinary issues. Reported to management productions goals, handled and verified all inventory.
2002-2004 National Processing Center, Louisville, KY
National Processing Company
1231 Durrett Ln, Louisville, KY 40213
Scanner Indexer
Scanned images of credit card statements into the database and then data entry to match information with statement image. Excellent eye for details in regards to noticing variances and reporting them.
2000-2002 Amazon.com Campbellsville, KY
Amazon.Com
1050 S Columbia Ave, Campbellsville, KY 42718
Picker
Order fulfillment for customers. Heavy lifting and walking up to four flights of stairs while carrying up 50 pounds of merchandise. Exceeded all quotas daily.
1997-2000 US Census Bureau Jeffersonville, IN
US Census Bureau
1201 E 10th St, Jeffersonville, IN 47190
Grade 5 A.C.E.
Wide variety of duties. Ranging from correcting outdated maps with new addresses, county line changes, physical attributes, and deletion of same as per field representatives notations. Worked with agriculture census to correct any flagged census forms in the database as far as numbers or typing errors. Promoted to grade 5 due to high quality and volume of work, correcting issues on personal census forms, household locations, county populations, and correcting population’s numbers due to deaths or births.
Education
Graduated 1994
Marion C. Moore High School
Louisville, KY
References
Tonya Stillwell Collections; Citi Financial
Professional
Todd Grant Graphics; River City Distribution
502-***-**** ...Ask for Graphics Dept.
Personal
Jimmy Mouser Sr.
Carpenter with ACL Lines
Personal
Christopher Mouser
Outside Machinist with ACL Lines
Personal
Barbara Satterly; Owner BAS Appraisals
Professional
James Riley
Outside Machinist with ACL Lines
Professional
Paul Webb
Employed at Whitesell
Professional and Personal
Contact this candidate