Customer Service Data Entry

Lynn Gallant

**** ****** **. **** ******, CA

805-***-**** *********@*****.***

Summary of Qualifications

Exceptionally quick ability to identify, focus and execute pivotal priorities. Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals. Educated in coding a wide variety of medical records, including inpatient and outpatient documents. Independent and self-motivated with excellent research written and communion skills, able to grow positive relationships with all levels of management.

Skills:

•Excellent computer skills, Microsoft

Word, PowerPoint and Excel

•ICD-9-CM, CPT, HCPCS Coding

•Encoder Grouper Software

•Medical Terminology

•Health Record Data Entry

•Medical Records Management

•Release of Health Information

•Great communication skills

•Seasoned organization skills

•Excellent typing skills, 40 WPM

•Accounts payable

Education

Bryan University, Tempe, AZ January/2015 - January/2017

Advanced Medical Billing, Coding and Electronic Health Records

Experience:

Countrywide Home Loans / Bank of America / Corelogic June 1999 – 2014

Electronic Tape Technician, 2010-2014

•Ensured the accurate/timely payments of all tax files & amounts.

•Contacting tax authorities to verify parcel number accuracy and current & delinquent tax payments.

•Audited and maintain the database for all taxing authorities.

•Assisted with other states when needed.

•Balanced end of day receipts, maintained data base with all payments.

Non-Impound Tax Support, 2006-2010

•Ensured the accurate/timely payments of all delinquent tax bills.

•Researched missing tax payments, processed hand written checks.

Team Leader / Electronic payments, 2005-2006

•Over saw the functions for electronic payment system & internet issues, balancing daily.

Branch Liaison / Contact Support, 2004 - 2005

•Provided support between branches and homeowners.

•Researched loan documents, continued contact with homeowners, research includes escrow problems, funding issues, and payment & interest discrepancies, missing funds, first due date discrepancies.

•Resolved issues and communicate verbally and with written correspondences as needed.

Customer Service / 1999 –2004

•Managed large amounts of incoming calls

•Building sustainable relationships of trust through open and interactive communication

•Handled complaints, provided appropriate solutions and alternatives within the time limits

•followed up with homeowner to ensure resolution

•Met personal/customer service team sales targets and call handling quotas

•Ensured excellent service standards to maintain high customer satisfaction

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