Information Assurance

KEY EXPERIENCES & QUALIFICATIONS

As a result driven individual with three years of Human Resource experience, I am eager to work in the field of Human Resources. Specifically, my role as a Human Resource Consultant with the State of New Jersey has provided me the necessary skills in problem solving, communication, and customer service. I also provide administrative, analytical, and technical support to the unit. My daily duties entail identifying complex inconsistences and problem areas within job descriptions and compare them with employee’s current duties by screening resumes and applications. Based on the findings, I independently make suggestions and document the course of action to address routine and complex issues. In addition, to my experience and personal qualities, I consider myself to be a dedicated and dependable individual who possess excellent verbal and written communication skills. I am proficient with using computer applications such as Microsoft Word, Outlook, Excel, and PowerPoint. I am a conscientious employee, with the ability to work cohesively with coworkers and interact with customers professionally.

EDUCATION

DEGREES

WILMINTON UNIVERSITY, Wilmington, DE

M.A. in Homeland Security, Concertation in Information Assurance, Aug 2017

UNIVERSITY OF THE DISTRICT OF COULMBIA, Washington, D.C.

B.A. in Criminal Justice, Dec 2010

RELEVANT COURSEWORK

* Foundation of Ethics

* Principles of Psychology

* Conflict Resolutions & Meditation Techniques

* Ethic & Public Service

* Issues in Criminal Law

* Constitutional Law

PROFESSIONAL EXPERIENCE

CIVIL SERVICE COMMISSION (35hr) Trenton, NJ

Human Resource Consultant 1, Customer Service Unit Aug. 2016 – Present

Follow procedures and guidelines supporting the New Jersey Administrative Code Title 4A. Used database, resumes, and job specifications when making determinations for Open Competitive and Promotional reviews.

Completes special projects and requests from beginning to end within the arranged timeframe.

Provides quality customer service to State and/or local customers and Appointing Authorities through open and frequent communication via email and telephone.

Respond to requests and schedule approximately 3 - 5 audits per week, when necessary may reach out for clarification.

Demonstrates proficiency in the ability to identify issues, obtain relevant information, and compare data from various sources while paying close attention to details.

Utilizes systems including, but not limited to: PMIS, CAMPS, EXAMS, OAS, VATS, and CSS to perform technical work on a daily basis. Inputs new announcements through VATS, print PMIS sheets to confirm organizational chart structure and confirm employees’ positions, and enter CSS online requests.

Identify and analyze complex operational issues; review incoming classification appeals, check files to confirm all the necessary documents are located in the folder, such as Position Classification Questionnaires (DPF-44), Performance Assessment Review (PAR), organizational charts and employee work history. Documents must be completed in its’ entirety and signed before the review begins.

Independently prepare and conduct between 3 – 5 classification audits per week. Submit drafted determination letters to supervisor with detailed information justifying or denying new position classifications and reclassification for current positions.

Thoroughly review the department’s organizational structure and classification for both current and requested positions; makes recommendations for reclassification, demotion, and/or make suggestions for appropriate titles.

CIVIL SERVICE CIVIL SERVICE COMMISSION (35hr) Trenton, NJ

Human Resource Consultant 1, Eligibility Unit Oct. 2014 - Aug. 2016

Followed proper procedures and deadlines when making eligibility determinations for Open Competitive and Promotional applications, by using databases, resumes, and job specifications.

Developed scoring standards based on analysis from unassembled exams.

Under limited supervision, carefully reviewed candidates’ education and experiences before determining approiate text modes and weight codes.

Updated Eligibility Determination Log for state and local titles.

After final review for eligibility, submitted between 5 – 10 packages per week, with Eligibility tracking sheet, application summary and scoring standards to the Application Processing Unit to be processes in EXAMS.

Submitted monthly production report sheets to supervisor.

Responded promptly to decisions and remands from the Division of Appeals and Regulatory Affairs.

TD BANK (40hr) Mt. Laurel, New Jersey

Payment Operations Wire Transfer Operator II Aug. 2014 - Sept. 2014

Primary focus was reconciling accounts with daily operations support, transaction process and maintaining customer files.

Performed various clerical tasks, such as scanning, printing, filing documents that pertain to accounts.

Ensured department standards and deadlines were met daily by processing approximately 600 wires per day before the end of closing at a rapid pace.

Verified customer’s identity in order to mitigate fraud by conducting risk-based investigations before submitting wire outbound.

Identified, collected, and managed account information, such as personal information and beneficial owners from users file.

Strong organizational and analytical skills, while paying close attention to details.

Shut down 5 computer systems at the end of closing while running queries to gather all the departments inbound and outbound wires that were processed during normal business hours.

TD BANK (40hr) Mt. Laurel, New Jersey

International Wire Investigator Assistant II-, Temp Dec. 2013 - July 2014

Prepared, edited, filed, and inputted various confidential material.

Organized important paperwork and forwarded to appropriate lead investigator.

Maintained anywhere between 200 – 300 highly confidential files and records for the bank.

Maintained a high level of tact and discretion due to the frequency of inbound and outbound internal/external documents.

Created/opened about 20 wire accounts daily in the bank’s system to be processed & investigated by lead investigators.

Entered data into various systems for all incoming and outgoing wires.

Organized time sensitive work to ensure efficiency.

Performed moderately complex clerical and secretarial functions such as; filing, faxing, collecting mail, maintained records/files, scanning sensitive documentation, made copies, prepared memos, and entered data on computer systems.

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