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Customer Service Assistant

Homestead, Florida, United States
January 24, 2018

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Johanna E. Oviedo

***** ** *** ** *****, FL ***** 786-***-**** H 786-***-**** C

Qualifications: Enjoy working with people

Efficient and courteous

Demonstrated ability to work effectively with clients

Excellent communication skills

Achieved consistent client satisfaction

Able to work independently

Bilingual (Spanish/English)

Well-organized and efficient

Self-motivated and assertive

quickly learn procedures and methods

Proficient in all MS applications.


Miami Dade College Miami, FL

Bachelor of Science in Biotechnology 01/10 to 04/2017


Dr. Raphael Perez MD, MBA in Your Eyes optical Miami, FL

Ophthalmologist assistant internship 06/17 to 07/17

Observed patient appointments for health issues such as glaucoma, macular degeneration and other health issued.

Assisted the patient with the visual camp test and prepared their record.

Measured and fitted regular and contact lenses.

Answering Phone call and verifying patient insurances policy

Amazon Miami, FL

Fulfillment Associate 05/16 to 08/16

Picking and packing delivering client orders

Receiving and stowing vendors merchandise

Working in the front desk, answering phones call and registering employees and visitors in the computer.

Wal-Mart Miami, FL

Cashier 08/14-02/16

●Operating a cash register and selling or promoting new products in the store to the customers.

●Performed debit, check, credit and cash transactions

●Provide customer service by opening new credit accounts and collecting donations to reach the goals of the week.

●Receiving and Stocking merchandises in store.

Biotechnology research lab, Miami Dade College Miami, FL

Research Assistant 05/13 to 06/14

●Helped the professor and lab technician doing research project.

●Collecting and performing samples to determine DNA present of a specific plant assigned.

●Use centrifuge and other biotech techniques to collect data.

Miami Dade College, ESL Lab Miami, FL

ESL computer assistant 09/10 to 04/11

●Assisted students with English computer programs.

●Helped tutors prepared classes material.

Beth Israel Deaconess Hospital Miami, FL

Laboratory Assistant 09/06 to 08/09

Collected samples study and perform tests on body fluids, teeth, chemical compounds, biological specimens, or other fields of science.

Used several lab equipment’s such centrifuge, autoclave, incubator, and other medical equipment used in the lab.

Processing and shipping blood and body fluid samples.

Performed phlebotomy functions.

Angel Multiple Services Boston, MA

Customer service specialist 07/06 to 08/08

Selling vacations packets and taking phone and online payments by confirming customer information

Answering Phone call and greeting the customer.

Shipping, receiving, inventorying and stocking products for the stores.

Prepared marketing and promotional materials for the store.

University of Massachusetts Lowell Boston, MA

Toxic Reduction Solution lab 09/07 to 04/09

Chemistry lab assistant

●Tested the quality of cleaner products to evaluate their effective to eliminate toxics substance.

●Processing and keeping inventories of cleaner’s products.

Volunteer Experience:

Central transport department Boston, MA

Brigham & women hospital 06/06 to 04/07

●Escort patient to different area of the hospital

●Pick up and Collecting blood specimen donation from patients to the blood lab department. Calling and hire news people for blood donation. Also, performs data base and labeled the blood products to transport to another hospital and clinic.

●Transporting blood specimens from one place to another.

Johanna E. Oviedo

15733 SW 147 LN Miami, FL 33196 305-***-**** H 786-***-**** C


Dr. Raphael Perez MD, MBA


Medical Assistant


Santa Collins

Laboratory Supervisor

Beth Israel Deaconess Hospital


Leon Alfredo

Biology lab manager

Miami Dade College

Bertha Sanchez

ESL lab Manager

Miami Dade College


Jason Marshall

Laboratory Director

University of Massachusetts Lowell


Diane Smith

Library Director

Bunker Hill C. College


Enzo Surin

Library Supervisor

Bunker Hill C. College



Au Bon Pain Manager


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