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Customer Service Manager

St. Louis, Missouri, United States
January 24, 2018

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May ****-Present

St. Louis, MO

Apr ****-Sep ****

St. Louis, MO

Feb 2014-May 2015

St. Louis, MO

Sep 2012-Feb 2014

St. Louis, MO

Apr 1987

St. Louis, MO

Andrea Frierson

Professional Summary

Dedicated Central Station Manager with 9 years of experience combining management and customer service expertise in call centers, central station enviroment. Looking for a position as Manangement position in a fast growth company.




Hackett Security

Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.

Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. Schedules, time card

Lead Dispatcher

Hackett Security

Dispatch for commercial and residential alarms, act as assistance for my Manager, data entry


Omni Information Services Inc

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.


Saint Louis Public Schools

Record facts to prepare reports that document incidents and activities.

Evaluate complaint and emergency-request information to determine response requirements.


St Louis: Computer Information

Mansfield Business School

3962 Taravue Lane Apt G, St Louis, MO 63125

Ph: 314-***-****

May 1985

East Saint Louis, IL

GPA [4.0

Dean's List Honoree, 4 semesters.

When I graduated I recieved a job there working as finance officer High School Diploma: General

East St Louis Senior High School

GPA 3.9

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