Customer Service Manager
Resume:
May ****-Present
St. Louis, MO
St. Louis, MO
Feb 2014-May 2015
St. Louis, MO
Sep 2012-Feb 2014
St. Louis, MO
Apr 1987
St. Louis, MO
Andrea Frierson
Professional Summary
Dedicated Central Station Manager with 9 years of experience combining management and customer service expertise in call centers, central station enviroment. Looking for a position as Manangement position in a fast growth company.
Skills
Experience
Manager
Hackett Security
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. Schedules, time card
Lead Dispatcher
Hackett Security
Dispatch for commercial and residential alarms, act as assistance for my Manager, data entry
Dispatcher
Omni Information Services Inc
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Dispatcher
Saint Louis Public Schools
Record facts to prepare reports that document incidents and activities.
Evaluate complaint and emergency-request information to determine response requirements.
Education
St Louis: Computer Information
Mansfield Business School
3962 Taravue Lane Apt G, St Louis, MO 63125
********@*****.***
Ph: 314-***-****
May 1985
East Saint Louis, IL
GPA [4.0
Dean's List Honoree, 4 semesters.
When I graduated I recieved a job there working as finance officer High School Diploma: General
East St Louis Senior High School
GPA 3.9
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