Customer Service Maintenance
Resume:
Carlos J. Cintron
Miami, FL 33172
Mobile Phone: 305-***-****
E-mail: *********@*****.***
OBJECTIVE
Seeking a progressively challenging position where my knowledge, skills and abilities will be an asset to your organization.
SUMMARY QUALIFICATIONS
Strong interpersonal and communication skills and composure.
Independent worker Ability to prioritize tasks, and work well under stressful conditions with professionalism and who also functions well as part of a team and takes pride in achieving the best possible results on or before required deadlines.
Supervised personnel in management and logistical aspects of maintenance (i.e. troubleshooting, diagnostics and repairs).
PROFESSIONAL WORK EXPERIENCE
GSE Technician
American Eagle / Envoy Jan 2014 - Present
Inspect, service, troubleshoot, repair, replace and overhaul all stationary ground support equipment and components.
Worked on TLD, A/C’s, APU’s, GPU’s, electric and gas Stairs, Belt Loaders, TUG’s and Pushbacks.
Use of appropriate equipment and material to accomplish all routine and non-routine maintenance functions on specialized equipment and specialized parts of stationary ground support equipment.
Communicate with vendors to determine tooling and parts needs as it pertains to stationary ground support equipment.
Performs preventative and routine maintenance servicing, keeping tools and support equipment in safe and operational working conditions, keeping work areas clean and free of hazards.
Warehouse Specialist / QA
Aeronautic Investments Inc. Jan 2013 – Dec 2014
Checked for any obvious physical damage
Tested, sampled, sorted and packaged of parts
Verification of part numbers, model numbers, serial numbers, lot and/or batch numbers, etc.
Verification of quantity and unit of measure
Verification that all appropriate required documentation is at hand, and is properly completed, and signed.
Check for proper packaging, wrapped, packaged, boxed, capped and plugged.
Check and verification of shelf-life, hazardous material and static-sensitive material.
Enter inspection information in Quantum
Take pictures of items and scan all documentation
Packing and shipping shall include, but not be limited to:
Pack, unpack, sort, stack, warehouse, bin and move items.
Make in-storage checks for maintenance and damage.
Located items; compare identifying information in computers with documents stock tags, bin markings or box markings.
Selected stock in quantities indicated by the document
Reported location discrepancies and damage to supervisor.
Assembled picked items and move stock to locations (assembly or pickup areas)
Unloaded conveyances, move supplies by handcart or other non-mechanized conveyance.
Completed inventory documentation.
Signed for items to show receipt, tally out shipments and complete documents after ensuring that supplies are shipped in properly marked, tagged and labeled containers.
Re-stacked items and straighten as needed.
Transferred stock to proper location.
Operated various forklifts and high rise equipment.
May operate hand or power trucks in performing warehousing duties.
Performed other duties as assigned.
Putting-away and picking parts
Loading, unloading and lifting (50 lbs)
Packaging and shipping
Aircraft Ground Support Technician Aug 2009 - present
Florida Army National Guard Irak-Kuwait
Use of appropriate equipment and material to accomplish all routine and non-routine maintenance functions on specialized equipment and specialized parts of stationary ground support equipment.
Inspect, service, troubleshoot, repair, replace and overhaul all stationary ground support equipment and components.
Communicate with vendors to determine tooling and parts needs as it pertains to stationary ground support equipment.
Performs preventative and routine maintenance servicing, keeping tools and support equipment in safe and operational working conditions, keeping work areas clean and free of hazards.
Bar Manager Dec 2007 - Aug 2009
Raven Room San Juan, PR
Oversaw all operations at the bar including staffing, employee schedules, event planning, and staff functions and responsibilities.
Reviewed inventory, purchased supplies and ensured that the bar met legislative directives.
Established a physical presence at the bar and made adjustments to ensure customer service was consistently high.
Reviewed bar operations, to include special-event setups, prices and hours.
Prepared staff schedules, communicated with employees, ensured the bar was adequately staffed at all times, and maintained records of supplies and cash on hand.
Interviewed job applicants, conducted regular performance reviews, and trained staff (i.e. security, bartenders, waiters and waitresses) on all operational aspects of supervising and running a successful bar.
Reported security and disciplinary breaches to individual’s immediate supervisor and Human Resources for immediate resolution.
Aircraft Hydraulics Technician Jan 2002 - Nov 2007
U.S Army, Korea
Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.
Inspected completed work to certify that maintenance meets standards and that aircraft are ready for operation.
Maintained repair logs, documenting all preventive and corrective aircraft maintenance.
Conducted routine and special inspections as required by regulations.
Examined and inspected aircraft components, including landing gear, hydraulic systems, and de-icers to locate cracks, breaks, leaks, or other problem.
Inspected airframes for wear or other defects.
Maintained, repaired, and rebuilt aircraft structures, functional components, and parts such as wings and fuselage, rigging, hydraulic units, oxygen systems, fuel systems, electrical systems, gaskets, and seals.
Measured the tension of control cables.
Replaced or repaired worn, defective, or damaged components, using hand tools, gauges, and testing equipment.
Measured parts for wear, using precision instruments.
Maintained fast, accurate service, ensuring safety codes, company safety and security policy were adhered to.
Conducted performance appraisals, disciplinary action, motivate and train soldiers.
Ensured and exceeded Army standards on equipment, facility, utilizing Preventative Maintenance Programs.
Quality Assurance Technician Jan 2000 - Jan 2002
Siemens-VDO, Winchester, VA
Interpreted and read maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.
Maintained repair logs, documenting all preventive and corrective automotive production.
Conducted routine audits and special inspections as required by regulations.
Measured and inspected the tension of cruise control units, electrical readings of the instrument clusters, fuel levels and fuel pumps.
Replaced or repaired worn, defective, or damaged components, using hand tools, gauges, and testing equipment.
Inspected circuit boards, cable assemblies, harnesses and other electrical and electro-mechanical assemblies to insure quality standards are met. Use of rulers, tape measures, calipers, and micrometers.
Documented test cases used to qualify functionality.
Developed test case programming for automated testing tools.
Verified reported defects and their resolution.
Worked with Quality Assurance teams to qualify product release was ready for deployment.
Maintained daily contact with the Support Department to assure rollout was successful and any new issues identified and captured.
Assisted with facility upgrades and when needed provided internal and external testing.
Electronics and Mechanical Technician May 1998 - Jan 2000
Royal Vendors, Kerneysville, West Virginia
Inspected, troubleshot and repaired refrigerated vendor machines.
Programmed and assured the functions of the final product.
Repaired or replaced malfunctioning or damaged components.
Inspected completed work to certify that the product met standards and were ready for operation and shipment.
Conducted routine and special inspections as required by regulations.
Inspected equipment for wear or other defects.
Replaced or repaired worn, defective, or damaged components, using hand tools, gauges, laptop and testing equipment.
Instrumentation Technician Aug 1997 - Apr 1998
Instrumentation Services, Inc., San Juan, PR
Worked on integrated electronics with mechanical engineering and automatic control through research and development.
Used mechanical design and electronic technology while working to apply that technology with the use of computer applications.
Designed and researched methods relating to electromechanical engineering.
Managed, maintained, installed, serviced and disposed, modern ordnance equipment as valves, transistors, thermostats and transducers.
Incorporated instruments and other measuring technology in combination with electronic technology with optics, mechanics, and design.
Installed, designed, and maintained complex electromechanical instruments and other equipment.
Installed electrical boxes and wired PLC's of electromechanical systems and distributive control systems (DCS) with Bailey Infi DCS & Allen Bradley.
Manager Jul 1993 - Apr 1997
Burger King, Guayama, PR
Maximized profits, controlling cash revenues.
Providing development and training to staff.
Maximized sales at every opportunity, delivering the Customer Promise.
Maintained fast accurate service, positive guest relations, and ensured products were consistent with company quality standards.
Ensured safety codes, company safety and security policies were adhered to.
Assisted in Profit & Loss management by following cash control/security procedures, inventory maintenance, managing labor, reviewing financial reports, and taking appropriate corrective actions when necessary.
Recruited, interviewed, and hired team members.
Conducted performance appraisals, disciplinary action, motivated and trained employees.
Ensured company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
Ensured food quality and 100% customer satisfaction.
Ensured complete and timely execution of corporate and local marketing plans.
EDUCATION
Embry-Riddle Aeronautical University Daytona Beach, FL
Bachelor's Degree, Science in Aeronautics,
Expected Date of Graduation: June 2016
Technological Institute of Puerto Rico
Associate Degree, Instrumentation Engineering
Graduated; January 1997
TRAINING AND CERTIFICATIONS
FCC General Radiotelephone operator license-Certification, March 2007-April 2007
Avitek International, Korea
Aircraft Pneudraulics Repairer Course- March 2002 - June 2002
U.S. Army, Sheppard Air Force Base, TX
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