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Customer Service Administrative Assistant

Smyrna, Delaware, 19977, United States
January 24, 2018

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** ******** ****** *** *** Dover, DE 19904

Ph: 516-***-****/302-***-****


Hands on management professional with extensive experience leading fast paced, high volume office operations.

Demonstrates success managing processes, people and projects and collaborating with cross-functional teams to

achieve business objectives. Strengths include adapting quickly and initiating strategic resolutions to operational



Team Leadership Quality Assurance

Training & Development Procedure Development

Vendor Relations Process Improvements

Strategic Planning Intermediate skills in MS Word and Excel

Project Coordination Knowledge of Access, PeopleSoft and Power

Data Management / Reporting Point


Logistics Associate (Part Time) July 2017 - Present

Harbor Freights Dover, De

Retention and Pricing


Provided Customer Service.

Mail Room Associate /Admin Asst (Temporary Assignment) Apr 2016 – Nov 2016

CoreStaff/Canon @ Delaware State University Dover, De

Processed inbound/outbound flats, parcels and faxes for faculty and students.

Mail deliveries to faculty and students.

Enacted as an Administrative Assistant. Enhanced mail room procedures.

Adhered to student mailbox key distribution and retrieval.

Assisted in all mail room and copy procedures as needed.

IQCA Inventory Associate (Seasonal Assignment) Oct 2015 – Dec 2015

Integrity Staffing Solutions/Amazon Middletown, De

Provided inventory quality control assurance.

Retail Consultant (Temporary Assignment) Aug 2015 – Dec 2015

RBD Staffing/Sprint Camden, De

Provided quality sales and customer service of cellular devices and accessories.

Opened and closed location including processing daily monetary receipts.

Office Assistant/Mail Room Associate (Temporary Assignment) Feb 2015 – May 2015

Robert Half/ Brothers and Brothers Insurance Co. Uniondale, NY

Ensured validation of dental and vision claim documents. Corrected and/or modified documents to be scanned and processed.

Metered all outgoing mail in a timely matter. Identified issues with stock and needs for quality processing.

Provided assistance to team's needs.

Experience (cont)

Document Imaging Processor Jul 2007 – Aug 2012

Capital One Melville,NY

Performed document identification, scanning, indexing, quality control and quality boxing.

Tracked department activities and prepared daily volume input reports.

Streamlined and enhanced Scan Room procedures.

Mail Room Associate (2007-2008) Temp to Hire

Metered, sorted and delivered USPS and overnight packages to internal and external clients.

Streamlined and enhanced Mail Room procedures.

Client Service Assistant (Seasonal Assignment) Nov 2006 – Feb 2007

Lloyd Staffing/ADP Melville, NY

Processed and ensured Stop Payments and Calendar Cards for multiple clients.

Supervisor Analyst/Administrative Assistant/Office Assistant/Customer Service, Real Estate Sep 1974 – Nov 2003

Verizon New York, NY

Supervised Corporate Real Estate Dining Services Associates and CEO Executive Receptionists.

Administered Corporate Real Estate Northeast Dining Services operations ensuring adherence to Verizon

policies, Board of Health standards, and Fire and Safety requirements.

Coordinated equipment repairs and enhancements by on/off premise monitoring of 19 food service


Provided supervision for New York Downstate Administrative Services Mail Centers.

Payroll Preparer and ECR Coordinator for 72 Northeast Administrative Services personnel.

Physical Inventory Asset Coordinator for Administrative Services Northeast locations.

Interim Supervisor for Administrative Services Graphics Department, Art Specialist, One Stop Shopping and


Project Manager of the NYNEX Entry System at 1095 Avenue of the America interacting with Corporate

Security to ensure the integrity. Trained and managed on-site personnel on Entry System operations and procedures.

Interim Executive Assistant for Director of Administrative Services while maintaining assigned

responsibilities as Videoconferencing Support Technician.

Trained off-site personnel of operations and procedures to administer as Videoconferencing Coordinators.

Videoconferencing Support Technician for the NYNEX Northeast region. Reassigned to 1095 Avenue of

the Americas, NYC (Headquarters) by Director of Administrative Services to ensure CEO technical assurance.

Customer Service Traffic Results Summary Clerk.

Education : Arrangement & Composition

Berklee College of Music Boston, MA

James A. Winslow Jr. 516-***-****/302-***-****

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