Management Leadership, Program & Application Development Management
Resume:
Brian Allen
Naperville, IL ********@***.***
www.linkedin.com/in/brianallen06
SENIOR TECHNOLOGY AND INFORMATION MANAGEMENT PROFESSIONAL
Accomplished Business, Information Technology, and Applications Development Director with expertise in developing and executing operational strategies to promote organizational growth of emerging technologies. Established and respected leader of engagements in technology, PMO portfolio, business development, demand and resource management, and product applications development within diverse range of industries with full P&L responsibilities. Extensive experience in creating proposals including Request for Proposal (RFP) and Statement of Work (SOW), competitive bidding and negotiations. Empowering team leader capable of motivating employees to increase productivity and reducing time-to-market for client deliverables. Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission-critical issues to ensure fiscal success.
QUALIFICATION HIGHLIGHTS
- Senior Leadership - Client Relationship/Change Management - Waterfall/Iterative/Agile
- Project/Portfolio Management - Career/Team Development and Mentoring - Business Reengineering
- Management Consulting - Strategic Planning, Assessment, and Analysis - Information Technology
- Applications Development - Procurement/Negotiations/Outsourcing - Business Development
- Excellent Communication - Problem-Solving Skills - Requirement Analysis
PROFESSIONAL EXPERIENCE
RANDSTAD TECHNOLOGIES, Chicago, IL (Contractor) 2017 - Present
Sr. Manager – Revenue Management PMO Portfolio (United Airlines)
Recruited to direct and manage a $15M Vendor Management initiative to select a software package to replace the current Availability Management system. Manage three other programs in the portfolio. Work with Procurement, Business Owners, IT, and Vendors to demonstrate, evaluate, and select a software package.
Direct and manage the vendor evaluation and selection process for the new Availability Manager cloud solution to replace the current in-house system.
Manage multiple programs for the Revenue Management portfolio providing daily oversight utilizing Agile, Iterative, and Waterfall methodologies to ensure project success.
Responsible for all program budgets and presenting business cases to Sr. Management for funding approval.
Engage with multiple IT groups, vendors, and managed service providers for program resources.
Entrusted to establish relationships with business owners, third party vendors, and internal IT organizations.
CA TECHNOLOGIES, CHICAGO, IL 2014 - 2017
Sr. Program Manager – Client Product Services Delivery
Direct and manage a team of 10 project managers charged with delivery of 120+ CA software product programs for multiple clients. Work with Sales to create and estimate SOW’s for new client engagements. Manage program client relationship, expenditures/forecasts and oversaw the software development lifecycle.
Executed and implemented $20M multiple PPM Clarity SaaS and on-premise product programs on time and on budget. Streamlined processes that decreased time to market by 10% and reduced program expenditures by 10-15%.
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Negotiated and influenced clients to agree on several new program initiatives, education/training, and on-going support efforts. Results generated $4.5M in new revenue flows.
Forecasted and consistently managed monthly, quarterly, and yearly program revenues within established budget guidelines of 5 percent.
Achieved more than a 40% increase in customer satisfaction ratings.
CNA INSURANCE, CHICAGO, IL 2010 - 2014
IT Program Director – Client Executive/Program Management
Manage relationships between senior business sponsors and IT management. Created business cases and worked with the business to prioritize initiatives. Collaborated with the business to present business cases to senior management to secure funding. Directed team of 15 program/project managers, expenditures, and provided oversight of the delivery process and support.
Oversaw 50+ custom/vendor application program and infrastructure initiatives that decreased time to market by 8%, reduced budget expenditures by 10% that translated in a decrease of 5% in payback years and generated an increase of ROI’s by 20-30%.
Evaluated, negotiated, and purchased several third party software packages that resulted in savings of 20-35%.
Facilitated and negotiated Master Services Provider agreements, decreasing program costs by 15-25%.
FUJITSU AMERICA INC., Chicago, IL 2007 - 2010
Associate Practice Director – Value Management
Reporting to the CTO, charged with multifaceted responsibility providing critical leadership and direction for product applications development engagements for various clients. Entrusted to manage concurrent engagements, while maintaining ongoing effort to obtain new engagements. Worked with clients to negotiate new business and on-going support agreements.
Spearheaded remediation and turn-around at a major client site for a high profile EDW/BI and infrastructure initiative. Led and managed program reforecast estimations, staff restructure, improved communication governance, implemented requirement workshops, and revised program expenditures, resulting in retaining a key $30M revenue stream
Increased new revenues by improving client RFP (Request for Proposal) and SOW (Statement of Work) processes. Valued member of the Pre-Sales and Marketing team, responsible for acquisition of new contracts worth $7M in revenue stream to provide portfolio management tool (PPM) and Fujitsu’s program methodology solution.
Key participant in the strategy for offshore IT services. Accountable for the development of PMO offshore outsourcing best-practices model for application development, maintenance support, and hosting services model used by offshore facilities for client engagements. Model resulted in a 30% savings to clients for development and support work.
INDEPENDENT MANAGEMENT CONSULTANT, Chicago, IL 2004 - 2007
Senior Manager – Application Development & Program Management
Directed and managed multiple custom and third party software vendor development, support, and infrastructure efforts for healthcare, financial, ecommerce, e-discovery, and procurement solutions. Created PMO procedure and policy standards for multiple clients.
JPMORGAN CHASE CORPORATION, Chicago, IL 2002 - 2004
Program Director – IT Risk Management (PMO)
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UNITED AIRLINES INC., Chicago, IL 1981 - 2001
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Senior Manager – Application Development (iBusiness)
Manager - Application Development (Sales & Marketing)
Operating Manager – Onboard Services (Crew Resources)
EDUCATION
BS, Business Administration; MBA, California Coast University, Santa Ana, CA
Received IT division leadership awards
SEI CMM, Agile, Scrum, PMI, PMBOK, ISO, SDLC, Waterfall, ITIL, TQM, Lean Six Sigma
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