Technical Support Manager

David E Chapman

*** ******* **., ******* ** *****

Home: 559-***-****

***************@*****.***.***

Professional Summary

A Proactive professional and a dedicated manager demonstrating the uppermost levels of personal reliability and character with more than 25 years' experience in the areas of operations management, maintenance management, human resources and organizational development. An exceptionally confident self-motivated team builder that encourages collaboration and commitment to teams instilling the desire for accomplishment and goal setting with positive results.

Core Qualifications:

Operation/Maintenance Management

MBA

Results-oriented, Quick learner

Human Resource Processes/Management

Microsoft Office Suite experience

Reports generation and analysis

Training and development

Creative Problem Solving

Computer Proficient

Quality Assurance & Safety, ISO 9001 Exp.

Organizational Leadership and Staff Development

Motivation and Team Building

Experience:

Laguna Irrigation District Feb 2017 to Aug 2017

Irrigation Technician Seasonal/ Temp position

Riverdale Ca.

Operated heavy equipment such as Backhoes, Bulldozers, and tractors to support the local ranches with water resources for irrigation of fields and orchards.

Controlled water resources including irrigation canals, local weirs and damns with tracking water usage and flows to tributaries and ranches.

Provided herbicide spraying along fields and canals.

Raytheon Corporation NAS June2012 to October 2014

Senior Technical Support Engineer

Lemoore, Ca.

Provided Technical support to the Department of Defense on Avionics systems and flight programs.

Provided multiple reports for systems supported under government contracts.

Created and reviewed reports that consisted of trend analysis, process improvement based on metric-based feedback that was acquired during operation and management processes.

Performed as a Field Representative with direct support to the Department of Defense and the US Navy for Raytheon controlled property, instruction, and data.

VSE, Corporation January 2009 to May 2012

Site Manager/Program Manager

China Lake, CA.

Managed, supervised and oversight of 175 assigned personnel on site, along with over 600 personnel on multiple other sites.

Workers Compensation claims, prepared employee evaluations, payroll, discipline, travel, Human resource related processes, Site Quality Assurance program manager and liaison with government department heads.

Control, tracking, and reporting of all on-site property, assets, and inventories.

Supported technical compliance with Government and contract-dictated Statement of Work policies, directives, regulations, and documentation.

Prepared and submitted customer-required reports.

Prioritized work assignments to all personnel.

Implemented and enforced policies and procedures, ISO 9001 principles and concepts, and applicable site or program directives.

Briefed, advised, and coordinated with Government personnel as directed.

When applicable, was responsible for security and classified data and property, technical data,

software revisions and modifications, and test equipment and its calibration and all government required processes.

VSE, Corporation June 2008 to December 2008

Computer Data Analyst

Lemoore, CA

Provided technical support to NAVAIR PMA265, and F/A-18 Automated Maintenance Environment (AME) computer systems.

Troubleshoot networking, hardware and software problems.

Performed Implementation in-briefs and physical Site Surveys

Responsible for the loading, setup, networking, and installation of all hardware and software related in the F/A-18 Automated Maintenance Environment (AME).

Responsible for the facilitation of both Computer Based and over the shoulder training in a classroom environment.

Updated and maintained system information databases

Aviation Specialized Operation Training Group June 2005 to April 2008

Instructor/Senior Enlisted Advisor

Lemoore, Ca.

Directed the efforts of 15 military/7 civilian instructors and staff personnel.

Received numerous accolades for aggressive management of instructional staff and common sense approach to course content garnered praise from tenant Air Pacific organizations.

Directed the curriculum delivery for 110 classes that resulted in the graduation of 1612 military and civilian students.

Education:

University of Phoenix 2014

Bachelor of Science: Business

Fresno, CA, USA

University of Phoenix 2016

MBA: Business w/minor in Human Resources

Fresno, CA, USA

References:

References available upon request

Skills:

Secret Clearance: 1986-2010

An effective and proactive manager

Provided Technical support to the Department of Defense on Avionics systems and flight programs.

An experienced team player, bringing enthusiasm and energy into group efforts.

Able to direct and lead others to produce desired results. Capable of handling multiple projects concurrently, well-organized and efficient

Can easily break a large project down into smaller pieces, prioritize goals, and work under short

deadlines without sacrificing creativity.

Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

Skilled with computer systems and software.

ISO Auditor, Quality Assurance inspector

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