Customer Service Sales
Resume:
***********@*****.***
DONNA WILSON
ACCOMPLISHMENTS
Customer Interface
-Greeted customers upon entrance and handled all cash and credit transactions.
-Assisted customers over the phone regarding store operations, scheduling events, and promotions.
Scheduling
-Managed detailed scheduling to ensure adequate staffing during high-volume days.
Documentation
-Wrote and edited documents to keep staff informed on policies and procedures.
Inventory
-Performed weekly inventories of supplies and equipment.
Management
-Managed team of up to 20 Employees daily
SKILLS & ABILITIES
Team management
Scheduling
Training and development
Strong communication skills
Proper phone etiquette
Customer service
Opening/closing procedure
Organizing skills
Event planning
PROFESSIONAL EXPERIENCE
SALES LEAD/KEYHOLDER, CHICO’s FAS INC.-FAYETTEVILLE NC.
Feb. 2017-Present
Part-time Management Team Member, managed small team of sales associates, opening and/or closing store daily, operated register, trained new associates, greeted customers, assisted customers with product knowledge, sizing and availability, calculated sales plan and goals, ordered store supplies, restocked and maintained sales floor, created floor plans for merchandise
CASHIER, OLD NAVY -FAYETTEVILLE NC.
Jan.2017- April 2017
Greeted customers, operated registers, restocked and maintained sales floor, assisted customers with product knowledge
MANAGER, JUMP-N-JIMMY’S / JNJ BATTLEQUEST-HAYMARKET VA.
Sept. 2012-Aug. 2016
Managed business operations, day to day calendar events and employees daily, greeted customers and answered phones, maintained front desk and reception areas, clerical duties such as answered emails, organized records and reports and created spreadsheets. Handled all cash register transactions and balanced register several times daily.
CHILD CARE PROVIDER, CHESTERBROOKE ACADEMY-GAINESVILLE VA.
Sept. 2008-Aug.2009
Worked with children of all ages, designed lesson plans focused on age and level-appropriate material. Managed staff in classrooms, opening and closing business procedures.
CHILD CARE PROVIDER, CATAPILLAR CLUBHOUSE DAYCARE- MANASSAS VA.
June 2000-July 2005 (not employed consecutively)
Worked with children of all ages, drove buses to and from schools and field trips, created lesson plans for classrooms, opening and closing procedures
FRAUD CLERK-NAVY FEDUAL CREDIT UNION – VIENNA VA.
July 1999-April 2000
Managed switchboard calls, prepared documents, emails and spreadsheets,
CUSTOMER SERVICE SUPPORT, HECTH’S DEPARTMENT STORE – MANASSAS VA.
May 1996-Oct. 1999
Operated cash register, greeted customers, preformed sales returns and orders, balanced store registers and volt monies, inventoried supplies for offices.
EDUCATION
NORTHERN VA COMMUNITY COLLEGE 1993-1994
Accounting and Business classes
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