BRIAN C. BELCORE Chicago, IL ***** ● 312-***-**** ● ac36ay@r.postjobfree.com

BUSINESS SYSTEMS ANALYST / IT SUPPORT / IMPLEMENTATION ANALYST with 14 years progressive growth experience in the financial services domain. Detailed and goal oriented with focus on consistently delivering results within tight deadlines. Critical thinker who develops efficient solutions for complex customer challenges and is productive in high pressure environments.

Areas of Expertise:

●Agile and Waterfall project Methodologies for SDLC

●Business Systems Analysis

●Requirements documentation

●Defect Management

●Project scope, constraints, Risk analysis

●Process modeling

●QA testing and UAT support

WORK EXPERIENCE

Workers’ Law Office ● Chicago, IL 2014-2017

Legal Assistant/ Technical Support – Law Office (Sept. 2014- Present)

●Supported Attorneys’ laptop and desktop software suites, including MS Office 2013-2016 and custom Legal Database applications.

●Created in-house claims administration process to track incoming mailings of 100k class members with online database and mail tracking tools. Maintained U.S. Postal Service Business Reply Mailing accounts for incoming claims.

●Installed and supported PC Desktop builds for Worker Center, including training and technical support to end users.

JP Morgan Chase ● Chicago, IL 2001-2014

Lead Business Systems Analyst - Treasury & Security Services (Sept. 2010- Aug. 2014)

●Owned business requirements for 3 enterprise releases that implemented new functionality features for consolidating isolated lockbox platforms on to the target Remit One platform. The target platform processes 164 Million checks annually, amounting to $706 Billion in collections.

●Led the business system analysis, gap analysis, and requirements documentation to migrate a complex receivables processing platform for a very large public sector client to the target platform.

●Prioritized open requirements by assigning and tracking ownership during daily Agile standups with cross teams, including offshore team in Mumbai, and provided user acceptance testing for over 200 internal and external Clients to ensure critical success factors were met for go-live.

●Provided security and risk evidence for internal and external system audits including user authorization and data encryption standards.

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JP Morgan Chase ● Chicago, IL 2001-2014

Implementation/Production Support Analyst - United States Citizenship & Immigration Services (USCIS) (June 2008- Aug. 2010)

●Implemented a highly secured custom lockbox application systems for Federal Government Client across 4 sites; capturing data from paper applications and processing remittances, processing 7.9M immigration and naturalization applications annually for a total of $1.9B from 3.8M deposited checks.

●Resolved production issues by providing in-depth analysis of open tickets and monitored system to successfully meet daily business goal.

●Created performance reports for management and facilitated weekly meetings to communicate overall progress of issue resolution and performance gains.

Business Analyst - Public Sector Lockbox IT (June 2004- May 2008)

●Collected business and functional requirements for Federal and State Public Sector projects, including platform migrations for Springfield lockbox project, USCIS Legacy Project, and New York State DTF (Department of Tax & Finance) site build-out.

●Tracked application and hardware issues with vendor, internal IT groups during build-out phase.

●Provided onsite support for go-live phase of New York DTF lockbox site as a liaison between Operations and Developers.

Production Support Analyst - Government IRS Lockbox IT (September 2001- May 2004)

●Maintained and supported custom JPMC imaging system for 4 Federal Government IRS lockbox sites, processing IRS federal tax forms and payments for businesses and individuals.

●Documented system issues with Operations and analyzed solutions through JPMC third party vendors.

TECHNICAL SKILLS

Windows 2003-2008 Server, Windows 7,8 10, Sharepoint, HP Quality Center 11, JIRA, Peregrine, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Adobe Creator, SQL queries, Citrix, Terminal Services, J&B TMS software, Hyland OnBase DB.

RECENT PROFESSIONAL TRAINING

Agile Methodology for Business Analysts

JIRA and Functional Requirements Gathering for Business Analysts

EDUCATION

Bachelor of Arts – Communications. University of Central Florida ● Orlando, FL