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Manager Service

Pickering, Ontario, Canada
January 24, 2018

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Deborah Davids

Senior Manager, Facilities and Office Services (GTA)

Pickering, ON - 905-***-****


Senior Manager, Facilities and Office Services (GTA) Miller Thomson LLP -

2010-01 - 2017-11

Manage a 150,000 sq. ft. facility. Direct a multi-tiered staff of 15. Scope of responsibility; project management; procurement of supplies and services (including but not limited to; printed material/office supplies/fixed assets); event and meeting management; security; property liaison; delivery of centralized services for mail, telecopy, document imaging, boardroom services and records, fire and safety; joint health and safety; staff development and service improvements.

Key player in the client centre renovation and build-out of new office location in Vaughan

Managed move logistics between locations

Act as liaison between firm and property management of three locations

Streamlined processes and created process documentation

Generated training manuals and Service Level Agreements

Actively participated in data privacy adherence

Facilitate and lead firm initiative in National procurement standardization Canadian National Operations Director

Hewitt Associates - Leader, SK -

2007-04 - 2009-06

Recruited to transform the site operations in a world-class global organization specializing in HR consulting. Manage all critical aspects of the Canadian facilities (6 cities supporting 2200 associates).

Actively contributed to the Operating Model Transition - outsourcing support services to third party vendor

Established approach measuring the services provided by the Workplace Services team

- 25% improvement in on-time and accurate service delivery

Led project team in build out of new downtown location

Implemented and enforced Data Privacy Adherence Guidelines

Represented Canadian locations on Global Business Service initiatives, qualitative and quantitative analyses and supported project design, development and implementation

Reviewed procurement practices, conducted RFP process, resulting in 30% run rate reduction

Established SLA's and service performance management system for Canada

Contributed to management of GBS Site budget of $19 million Manager, Premises & Purchasing

McMillan LLP -

2004 - 2007

Manager, Office Services and Facilities

McMillan LLP - Toronto, ON -

1988 - 2007

Supervisor, Premises & Purchasing

McMillan LLP -

2002 - 2004

Legal Assistant - Mergers & Acquisitions

McMillan LLP -

1988 - 2002

Managed 120,000 sq. ft of office space. Directed a multi-tiered staff of 20 through 2 direct reports. Scope of responsibility; managing the logistics of the facility, procurement, event management, security, building management liaison, delivery of centralized services for mail, telecopy, document imaging, and off-site storage.

Key player in the re-location of sophisticated 435 employee organization over a 3-day weekend

Co-managed logistics relating to the integration of 2 merged law firms in Toronto and Montreal

Streamlined and centralized firm's purchasing procedures resulting in an annual savings of 30%

Developed methodology for clean-out campaign for firm's records resulting in 25% savings in additional off- site storage costs

Rationalized operations, established client sensitivity training programs for staff

Staff Development - Professional development opportunities provided and supported

Service Improvements - Structures implemented to continuously review and revise practices

Responsible for Premises & Purchasing budget of $1,400,000.00 and annual projections EDUCATION

Bachelor of Arts

University of Karachi




MS Word, MS Excel, PowerPoint, Auto-Cad

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