Project Engineer/ Sales Manager

FREDRICK D. WASHINGTON

*** ******* *****, ******, ** 72034

870-***-**** ********.*.**********@*****.***

EXPERIENCE

WINDSTREAM COMMUNICATION, Little Rock, AR

Broadband Project Engineer II [September] 2015-Present

Oversee pin availability operations across the broadband network and remediation of pin shortfall

Manage various projects from beginning to end

Manage orders from inception to implementation

Procure materials and labor

Maintain communication with area managers, field technicians, and engineers across network regions to coordinate resources

CENTENE, [Little], AR

Business Analyst/PM [August] 2014- [September] 2015

Performed various analyses and interpretations to connect business needs and objectives to assigned functions

Managed various projects from beginning to end

Supported business initiatives through qualitative and quantitative data analyses, identification of implementation barriers, and user acceptance testing of new technological systems

Identified and analyze user requirements, procedures, and problems to improve existing process

Performed detailed analyses on assigned projects, recommended business solutions, and assisted with implementation

WINDSTREAM DATA COMMUNICATION, [Little Rock, AR

Network Analyst 1/Team Lead, [February] 2011- [July 2014

Provided operational support for Windstream Communications’ data network service provider

Monitored call volumes for new and existing hires and ensuring customer satisfaction at all times

Created and developed ongoing documentation and procedures for new employee training

Provided continuous operational support for network consisting of Juniper and Cisco routers, Cisco and Lucent ATM switches and a variety of DSLAMs

Performed troubleshooting with routers, switches, T1s, and T3s

Evaluated and helped to develop technological strategies to ensure customer service excellence on a consistent basis

Performed troubleshooting methods for central office transport equipment, TDM, ATMs, ADSL, T1/T3, DSL, POTS equipment, LAN, WAN protocols and networks

Helped develop a new TDM group

Served as the escalation team’s point of contact

Managed the customer service efforts for medium and large businesses

MAXIM HEALTHCARE SERVICES, [Little Rock], AR

Manager/Senior Recruiter, [January] 2009- [February] 2011

Managed more than 60 certified healthcare professionals in various fields ensuring proper customer service skills with small and large businesses and government facilities

Managed and analyzed schedules, financial reports, and weekly customer billings

Identified and communicated areas of risk and for potential growth

Analyzed individual performance and skills

Facilitated and refreshed the human resources processes

Assisted in sales consulting and recruitment processes

Participated in core compliance training and activities

EDUCATION

University of Arkansas at Monticello, Monticello, AR

B.S. Degree in Computer Information Systems, [2009]

SKILLS

Interpersonal communication, team leadership, innovative problem solving, project management

Visio.CAD, AV, TDM, WFS, SAD, Linux, Windows, Accedian, TSG&MSG, Junos, Citrix, Hardware/software installation, ATM/frame relay, Remedy, ADSL equipment

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