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Customer Service Front Desk

Location:
Hornell, New York, 14843, United States
Salary:
Open
Posted:
January 24, 2018

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Resume:

DEBBIE BOGARD

*** ******* **., *******, ** ****3 C: 419-***-**** ac36ad@r.postjobfree.com

SUMMARY

Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 20 years in the hospitality industry.

EXPERIENCE

1/2015 to 1/2018 Corporate Department/HR Comfort Inn Sandusky, OH

Began training towards comptroller position. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Reconciled hundreds of bank and credit card accounts. Processed journal entries, online transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency.

4/2013 to 1/2018 Front Desk Comfort Inn Sandusky, OH

Processed guest payments for room charges. Greeted and registered guests and issued room keys. Answered department telephone calls within two rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner.

6/1991 to 4/2013 General Manager Quality Inn Sandusky, OH

Maintained accounts receivable documentation with direct billing. Handled cash and deposits using the proper accounting procedures and documentation. Managed a 200+ room hotel. Processed guest payments for room charges. Greeted and registered guests and issued room keys. Delivered requested items to guests rooms. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Served as public relations representative for the hotel. Supervised 20+ front desk staff. Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Created and maintained both Front Desk and Housekeeping scheduling.

EDUCATION

1975 1979 Leipsic High School – Leipsic, OH

-High School Diploma

1979 – 1980 Bowling Green State University– Bowling Green, OH

-Work towards Speech and Hearing Therapy

AVAILABILITY REFERENCES

Sunday No Availability Faith Hixson 419-***-****

Mon. – Sat. Open Jessica Enderle 419-***-****

Terri Michel 419-***-****



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