Medical Assistant Customer Service
Resume:
TRINA STEPHENS (Cell) 717-***-****
*************@*****.***
Career Objective
To obtain a position within the local health care community, that will utilize and develop my current skills and experience, while providing the opportunity to gain new skills to benefit your organization.
Education
Yorktowne Business Institute, York, PA
Associate in Specialized Technology Degree/Medical Assistant, February, 2011
Diploma/Medical Billing Specialist, February, 2010
Honor’s List (first term) President’s List (last four terms)
Consolidated School of Business, York, PA
Medical Office Specialist Diploma, September 2008
Exemplary Attendance
Certifications
Registered Medical Assistant, Effective June 2011
Courses of Study and Proven Skills
Medical Laboratory, Achieves Goals, Power Chart, Basic Pharmacology, Anatomy & Physiology, Proficient with Common Office Equipment, Excellent Customer Care and Communication Skills, as well as a Strong Work Ethic
Work Experience
CVS Pharmacy, Newark, DE April, 2014 to present
Pharmacy Technician
General customer service responsibilities and interaction. Prepare new and refill prescriptions. Answer pharmacy related phone calls. Ring up filled prescriptions and other items if brought up to the counter. Data entry of received prescriptions from drop off and drive through windows into the computer.
Family First Health, Hanover, PA March, 2012 to June, 2012
Health Information Management *(Front Office Nurse)
Check-in patients, schedule appointments. Answer phones. Pull charts for upcoming appointments that are not Electronic Medical Record. Track and file charts. Check PA Promise on the internet for Medical Assistance eligibility. Research addresses of previous physicians for the transfer of medical records.
WellSpan Rheumatology and Endocrinology, York, PA June, 2011 to August, 2011
Physician Office Clinical Assistant
Prepare patient charts and update information, Room patients for physicians, Take vital signs, Download data from patient insulin pumps and meters, Obtain glucose measurement via glucometer as requested by physician. Assist physician with testing and procedures as instructed.
RedCedar Family Practice, Lewisberry, PA January, 2011 to February, 2011
Medical Assistant, (Externship)
Honed back office skills: Phlebotomy, EKG, Audiometry, Vitals, Immunizations, etc. Aided physician with procedures and performed general patient care as instructed by preceptor monitor or physician.
Dr. Richard Harootunian’s Office, York, PA February, 2008 to February, 2009
Physician’s Office Clerk
Prepared patient charts and put in chronological order. Conducted patient check-in. Obtained initial vital signs, filed, and integrated incoming correspondence. Answered and directed phone communications. Assisted physician with patient procedures and education as directed under his supervision.
Wal-Mart, York, PA September, 2006 to February, 2008
Sales Associate
Assisted customers in cell phone and plan selection. Addressed customer concerns and problem resolution. Assisted customers with questions.
Contact this candidate