Manager Customer Service
Resume:
Ian David Parker
Dubai, United Arab Emirates
Date of birth: 05.12.1973
Mobile: +971*********,
Email: *******@*****.***
https:// https://www.linkedin.com/in/ian-david-parker-tomic-01906a17/
I am a highly experienced, dedicated and successful Restaurant Manager having proved myself in a range of well respected restaurants, where the clients demand the highest standards. I’m a natural leader and motivator who gets the best results from my team and always delivers outstanding levels of customer care and service. Processing an in depth understanding of business needs, I have the ability to plan, innovate and achieve excellent financial results. As a career driven professional, I am now seeking the next exciting and fulfilling challenge that will give me the opportunity to progress my career further.
Excellent Customer Service Skills
Focused and calm under pressure
In depth understanding of high end restaurant management
Excellent Communicator with outstanding Interpersonal Skills
Multi-linguist
Flexible and Adaptable outlook
A natural leader and motivator
Innovative and Creative
May 2016 – Present: Yolo Restaurant and Cafe – Signature Hotel, Dubai, UAE
Restaurant Manager
Key Responsibilities:
Review activities and conduct inspection within areas of responsibility to ensure desired standards of quality, service, food cleanliness and controls are maintained Providing an outstanding customer experience, excellent food and entertainment
Coordinate with the Hotel General Manager and monitor and control social media
Handing sales operation and suppliers,
Recruit, manage, train and develop the Restaurant team members
Creating and exploring customer data base through various marketing methods
January 2015 – May 2016: Baba Ganush, Novi Sad, Serbia
Restaurant Manager
Key Responsibilities:
Managing a 60 seat Arabic restaurant employing 13 staff, a busy food service and live music
Providing an outstanding customer experience, excellent food and entertainment
Successfully, mentoring, managing and motivating the team to achieve all personal, team and business objectives
Setting departmental targets, objectives, work schedules, budgets, policies and procedures
Strictly adhering to all Food Hygiene, Health and Safety and other statutory regulations and requirements
Delivering excellent business results and profits by closely monitoring key performance indicators (KPIs)
Working closely with other professionals including kitchen staff and chefs to promote inter-departmental understanding and cooperative working methods
December 2013 – January 2015: Villa Romana, St. Tropez, Dubai, United Arab Emirates
Restaurant Manager
Key Responsibilities:
Day to day management of a French/Italian 100+ seat restaurant, providing an outstanding culinary experience to discerning customers
Recruiting, training and developing a team of 14 staff
Working within agreed budgets to ensure maximum profitability and return on investment
Managing stock checks and inventory controls
Motivating team members to increase sales and revenue, whilst providing excellent levels of customer care
Developing innovative menus with the kitchen and front of house staff
Constantly evaluating guest satisfaction levels with a focus on continuous improvement
Ensuring regular communication meetings were conducted and post-meeting minutes generated and forwarded to senior management
Complying with hotel security, fire regulations and all health and safety legislation
June 2013 – December 2013: Navona Bar Restaurant, Thessaloniki, Greece
Restaurant Manager
Roles and Responsibilities similar to previous
May 2011 – June 2013: Mamig Restaurant, Doha, Qatar
Floor Manager
Key Responsibilities:
Managing a team of 50 in a busy 500 seat restaurant
Hosting and organising the 2012 and 2013 Doha Film Festival After Parties for over 1000 guests
Organising marketing activities, including promotional events and discount schemes
Arranging staff work schedules and rotas
Liaising with other Department Managers to ensure a seamless business operation
September 2000 – April 2011 SP Commerce – Mlin Union, Temerin, Serbia
Operation Manager
I was in charge of managing the office, making sure that all office systems are well-maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Sales; Petty Cash; and Client Files;
In charge of leading 9 department managers.
Key Responsibilities:
Supervising the work of office juniors and delegating tasks between them efficiently.
Handling purchase orders and invoice tracking.
Organised and maintained calendar appointments.
Organised meetings and ensured senior managers were well prepared for each one.
September 1995 – September 2000 Radio Pingvin – Radio Indjija, Beograd, Serbia
Journalist
I was leading a daily radio talk show
Key Responsibilities:
In charge of editing, producing and proof reading high quality written material.
Creating fresh content for articles, features, blogs and videos.
Handling high profile accounts and contacts.
Handling liaising daily with journalists, typesetters, indexers and other freelancers.
Jun 1993 – September 1995 MG Pub Club, Indjija, Serbia
Waiter - Bartender
Key Responsibilities:
Prepare alcohol or non-alcohol beverages
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
2005 – 2010:
College of Hotel Management, Belgrade, Serbia
Bachelor’s Degree in Hotel Management
I.T. Skills: Proficient user of MS Office applications, Internet and Email
Interests: Enjoys writing and publishing also socialising with family and friends
Languages: Serbian, English, Bosnian, Croat, Bulgarian and Greek
References: Available upon request
October 2012 “Kids Fest” Production, Serbia
March 2011 – Today Art of Living“ Foundation
Jun 2004 – Today “Mika Antic” literary club
December 2004 Balkan Peace Studies Center, Alternatives to Violence Project
Training for promotion, communication, community building, learning
the skills of conflict resolution and mediation, experimental workshops
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