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Manager Customer Service

Location:
Salary:
7000
Posted:
January 26, 2018

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Ian David Parker

Dubai, United Arab Emirates

Date of birth: 05.12.1973

Mobile: +971*********,

Email: ac3634@r.postjobfree.com

https:// https://www.linkedin.com/in/ian-david-parker-tomic-01906a17/

I am a highly experienced, dedicated and successful Restaurant Manager having proved myself in a range of well respected restaurants, where the clients demand the highest standards. I’m a natural leader and motivator who gets the best results from my team and always delivers outstanding levels of customer care and service. Processing an in depth understanding of business needs, I have the ability to plan, innovate and achieve excellent financial results. As a career driven professional, I am now seeking the next exciting and fulfilling challenge that will give me the opportunity to progress my career further.

Excellent Customer Service Skills

Focused and calm under pressure

In depth understanding of high end restaurant management

Excellent Communicator with outstanding Interpersonal Skills

Multi-linguist

Flexible and Adaptable outlook

A natural leader and motivator

Innovative and Creative

May 2016 – Present: Yolo Restaurant and Cafe – Signature Hotel, Dubai, UAE

Restaurant Manager

Key Responsibilities:

Review activities and conduct inspection within areas of responsibility to ensure desired standards of quality, service, food cleanliness and controls are maintained Providing an outstanding customer experience, excellent food and entertainment

Coordinate with the Hotel General Manager and monitor and control social media

Handing sales operation and suppliers,

Recruit, manage, train and develop the Restaurant team members

Creating and exploring customer data base through various marketing methods

January 2015 – May 2016: Baba Ganush, Novi Sad, Serbia

Restaurant Manager

Key Responsibilities:

Managing a 60 seat Arabic restaurant employing 13 staff, a busy food service and live music

Providing an outstanding customer experience, excellent food and entertainment

Successfully, mentoring, managing and motivating the team to achieve all personal, team and business objectives

Setting departmental targets, objectives, work schedules, budgets, policies and procedures

Strictly adhering to all Food Hygiene, Health and Safety and other statutory regulations and requirements

Delivering excellent business results and profits by closely monitoring key performance indicators (KPIs)

Working closely with other professionals including kitchen staff and chefs to promote inter-departmental understanding and cooperative working methods

December 2013 – January 2015: Villa Romana, St. Tropez, Dubai, United Arab Emirates

Restaurant Manager

Key Responsibilities:

Day to day management of a French/Italian 100+ seat restaurant, providing an outstanding culinary experience to discerning customers

Recruiting, training and developing a team of 14 staff

Working within agreed budgets to ensure maximum profitability and return on investment

Managing stock checks and inventory controls

Motivating team members to increase sales and revenue, whilst providing excellent levels of customer care

Developing innovative menus with the kitchen and front of house staff

Constantly evaluating guest satisfaction levels with a focus on continuous improvement

Ensuring regular communication meetings were conducted and post-meeting minutes generated and forwarded to senior management

Complying with hotel security, fire regulations and all health and safety legislation

June 2013 – December 2013: Navona Bar Restaurant, Thessaloniki, Greece

Restaurant Manager

Roles and Responsibilities similar to previous

May 2011 – June 2013: Mamig Restaurant, Doha, Qatar

Floor Manager

Key Responsibilities:

Managing a team of 50 in a busy 500 seat restaurant

Hosting and organising the 2012 and 2013 Doha Film Festival After Parties for over 1000 guests

Organising marketing activities, including promotional events and discount schemes

Arranging staff work schedules and rotas

Liaising with other Department Managers to ensure a seamless business operation

September 2000 – April 2011 SP Commerce – Mlin Union, Temerin, Serbia

Operation Manager

I was in charge of managing the office, making sure that all office systems are well-maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Sales; Petty Cash; and Client Files;

In charge of leading 9 department managers.

Key Responsibilities:

Supervising the work of office juniors and delegating tasks between them efficiently.

Handling purchase orders and invoice tracking.

Organised and maintained calendar appointments.

Organised meetings and ensured senior managers were well prepared for each one.

September 1995 – September 2000 Radio Pingvin – Radio Indjija, Beograd, Serbia

Journalist

I was leading a daily radio talk show

Key Responsibilities:

In charge of editing, producing and proof reading high quality written material.

Creating fresh content for articles, features, blogs and videos.

Handling high profile accounts and contacts.

Handling liaising daily with journalists, typesetters, indexers and other freelancers.

Jun 1993 – September 1995 MG Pub Club, Indjija, Serbia

Waiter - Bartender

Key Responsibilities:

Prepare alcohol or non-alcohol beverages

Interact with customers, take orders and serve snacks and drinks

Assess customers’ needs and preferences and make recommendations

Mix ingredients to prepare cocktails

Plan and present bar menu

Check customers’ identification and confirm it meets legal drinking age

Restock and replenish bar inventory and supplies

2005 – 2010:

College of Hotel Management, Belgrade, Serbia

Bachelor’s Degree in Hotel Management

I.T. Skills: Proficient user of MS Office applications, Internet and Email

Interests: Enjoys writing and publishing also socialising with family and friends

Languages: Serbian, English, Bosnian, Croat, Bulgarian and Greek

References: Available upon request

October 2012 “Kids Fest” Production, Serbia

March 2011 – Today Art of Living“ Foundation

Jun 2004 – Today “Mika Antic” literary club

December 2004 Balkan Peace Studies Center, Alternatives to Violence Project

Training for promotion, communication, community building, learning

the skills of conflict resolution and mediation, experimental workshops



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