Manager Training
Resume:
Thomas Chanel Wyche
Washington, DC 20011 US
Mobile: 202-***-****
Evening Phone: 202-***-****
Email: ******.*****@*******.***
Availability: February 2017
Job Type: Permanent, Temporary, Term, Detail, Personal Services Contractor
Work Schedule: Full-Time, Intermittent
Desired Position:
A position that allows me to put to put to use a lifetime of experience and education in support of a professional winning team.
Work Experience:
Retired
Washington, DC 20011
1-2017-Present
Millennium Challenge Corporation
1099 14th St NW
Washington, DC 20005 United States
10/2011 – 1/2017
Hours per week: 40
Series: 0201 Pay Plan: MC Grade:
Human Resources Specialist/ Training and Workforce Development (This is a federal job)
Duties, Accomplishments and Related Skills:
Human Resources Specialist responsible for the following:
1. Receiving, reviewing, approving and processing sf-182 and alternate training requests; scheduling training and verifying completion.
2. Smart Pay Credit Card holder; making payments and reconciling monthly transaction reports
3. Verification and approving of transactions in Oracle.
3. Managing New Hire On-boarding Program (MCC Fundamentals)
4. Developing and maintaining curriculums
5. Development, distribution and recording of training announcements and registrations with use of Sharepoint Based Learning Management System
6. Manage Intern, Fellowship and Outreach programs including developing policy, advertising, recruiting, implementation and full range of human capital requirements
7. Manage OPM Student Programs for MCC
8. Provide advice and counsel to managers on training and development issues.
9. Supported selection and implementation of POD contract and Multi-agency mentoring Program
10. EEO Counselor
Accomplishments:
• Supported implementation of POD Training Contract
• Supported implementation of supervisory and LEAD management training.
• Managed reconciliation of training budget issues, including development of tracking down to the divisional level.
• Developed SOP for processing and payment of training requests
• Developed MCC Student Volunteer Internship Program
Manager’s Toolkit
• Expanded pool of Outreach and Diversity Resources
• Developed memorandums of understanding and other agreements for OPM’s Pathways and partnering programs.
• Developed Student Internship Program Orientation Handbook
• Managed Face to Face and Online Foreign Language Programs
• Developed tracking mechanism for Outreach and Diversity Programs
• Developed tracking mechanism for GSA SmartCard Transactions
• Provided EEO counseling to MCC employees in order to seek resolution to issues prior to formal complaints
Supervisor: Gigi McDaniel 202-***-****)
Okay to contact this Supervisor: Yes
US Government Printing Office
Washington, DC United States
04/2010 - 10/2011
Hours per week: 40
Series: 0201 Pay Plan: PG Grade:
Human Capital Specialist/Consultant (This is a federal job)
Duties, Accomplishments and Related Skills:
Designated Human Capital Consultant providing advice and counsel for several major Business Units within the GPO. This included hiring procedures, recommendations to higher management on needs and requirements. Acted as primary liaison between Managing Directors and Human Capital organization. Provided consultative service on Human Capital matters of all kinds to Managing directors, Managers, supervisors and employees. This included new and existing position classification, placement, hiring flexibilities, policy interpretation, training and development, strategic planning, and developing SOPs.
Supervisor: Maria Pacheco 202-***-****)
Okay to contact this Supervisor: Yes
US Government Printing Office
732 N. Capital St NW
Washington DC, DC 20001 United States
06/2009 - 04/2010
Hours per week: 40
Series: 0201 Pay Plan: PG Grade:
Human Capital Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
Educational program specialist charged with curriculum management for the Agency’s mandatory, safety, vocational and technical training curricula. Responsible for organizational-wide needs assessments. This included the development and delivery of an online survey via the WDET Learning Management System (LMS), discussion with management and technical teams, new and existing reviewers and external partners in academia and firms. Analyzed and evaluated data in order to determine organizational skill gaps, and reported findings to senior management. Responsible for the integration of assessment findings for the strategic goals and objectives of the Human Capital Office and GPO staff.
Served as program manager for the WDET technical curriculum. Integrated needs assessment findings and feedback gathered from focus groups to create development plans for short and long term goals. Presented data to senior management for review and concurrence. Served as program manager for the agency's Printing Apprentice Program, aligning the programs with the Agency’s competency model.
Accomplishments:
• Supported implementation of supervisory and management training curriculum
• Developed training needs assessment to develop technical training requirements
• Graduate of GPO Emerging Leaders Program
• Contracting Officer Technical Representative for numerous training courses procured from outside vendors through competitive bid procurement process
• Managed scheduling and logistics for mandatory Zero Violence in the Workplace and Alcohol/Drug Free Workplace at both Central Office and RPPOs resulting in training of over 900 supervisory and non-supervisory participants
• Developed concept for Career Curriculum Training and initiated development of class schedule for it
• Developed and managed implementation of 5S curriculum for Agency, including oral and written overviews for highest levels of management and selected LOBs. In addition, managed online training of over 140 participants; negotiation with vendor and development of schedule for classroom and applied learning
• Managed training and administrative requirements for Print Apprentice Program, including Craft Training Representatives (CTRs). Established rapport and meeting schedule with CTRs to provide better support for their needs.
Supervisor: Eve Princler 202-***-****)
Okay to contact this Supervisor: Yes
US Government Printing Office
Washington, DC United States
06/2007 - 06/2009
Hours per week: 40
Series: 0343 Pay Plan: PG Grade:
Program Analyst (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for working in rotational assignments within the agency, reviewing existing processes and procedures, making determinations of current validity and developing alternatives for better operations. Program manager reviewing training and instruction. Responsible for aligning the programs with the Agency’s competency model.
Accomplishments
- Developed concept for Plant Operations curriculum and initiated development of class schedule for it
• Developed and managed initial implementation of 5S curriculum for Agency, including oral and written overviews for Operating Committee
• Completed GPO Emerging Leaders Program
• Acted as Contracting Officer Technical Representative for numerous training courses procured from outside vendors through competitive bid and sole source procurement processes
• Project Team Leader for year-long project to identify and document workflows and FTE costs to support agency digital information portals in order to refine them to meet the needs of improved technology.
• Developed Phase II steps for Federal Depository Marketing Plan
• Provided pre and post cutover support for RightNow Version 8 Contact Center software upgrade. Support included arranging for IT requirements, developing and delivering agent training and ready reference manual.
• Developed redesign of bookstore space and retail fulfillment function for GPO's U.S. government Bookstore
• Developed “Value Proposition” capabilities presentation for presentation to customers
• Developed and implemented Sales penetration plan for increasing revenue stream from large customer (DC Government)
Gained knowledge and training in the printing and associated industries for federal sector clients.
Developed complaint tracking procedures for major DOD customer.
Supervisor: Dr. Larry Blevins 202-***-****)
Okay to contact this Supervisor: Yes
US Department of Commerce - National Institute of Science an
Gaithersburg, MD United States
05/2007 - 06/2007
Hours per week: 32
Pay Plan: GS Grade:
Office Automation Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for administrative support of organization within NIST including travel, e-mail, calendars, status reporting of laboratory accreditation status.
Accomplishments
- Supported writing and editing of organization’s national newsletter.
- Developed process and procedure manual.
Supervisor: Ana Salazar 301-***-****)
Okay to contact this Supervisor: Yes
Marie Johns for Mayor Campaign
Washington, DC United States
03/2006 - 09/2006
Hours per week: 20
Campaign Volunteer
Duties, Accomplishments and Related Skills:
• Organizing campaign support for mayoral campaign
Accomplishments
- Organized volunteers for support activities
- Solicited volunteers and managed supermarket campaign event for candidate appearance, including disseminating information and fact sheets, scheduling volunteer time and ensuring buildup of interest for candidate appearance.
- Contributed talking points and speech excerpts for use by candidate in speeches, forums and debates.
Supervisor: Velda Bell
Okay to contact this Supervisor: Yes
Verizon Communications
Silver Spring, MD United States
04/2003 - 09/2005
Hours per week: 40
Sales Engineer III
Duties, Accomplishments and Related Skills:
Responsible for developing customer specific pricing for complex telecommunications solutions for voice customers in Enterprise Business. Obtained, analyzed and reconciled data using Enterprise Operations software based analysis and pricing tools (MDSW, iQuote, etc.) Supported numerous Corporate Account and Regional Sales Managers in account strategy development and revenue retirement.
Accomplishments
Negotiated over 70 contracts and terms supporting the revenue objectives for Enterprise Business.
Increased proficiency in use of software based financial analysis programs (iQuote, Competitive Pricing Index, etc.) up to and including subject matter expert level.
Generated in excess of $13 million in revenue yearly towards Branch revenue commitment
Continued development of both oral and written presentation and negotiations skills with customers at high levels in federal, state and local governments, as well as business customers.
Wrote and contributed articles for regional newsletter detailing sales accomplishments for various branches along the east coast.
Supervisor: Lisa Powell 410-***-****)
Okay to contact this Supervisor: Yes
Verizon Communications
1710 H St NW
Washington DC, DC 20005 United States
06/1999 - 03/2003
\Hours per week: 40
Corporate Account Manager III
Duties, Accomplishments and Related Skills:
Responsible for managing sales, installations and issue resolution for District of Columbia Government account, including Metropolitan Police, DC Convention Center, Office of Consumer and Regulatory Affairs and various agencies. Worked as part of a team that negotiated contract worth $90 million over three years.
Accomplishments
• Established and led Corrective Action teams that re-engineered processes to facilitate ease of doing business.
• Refined Project Management Skills
• Developed and edited account team newsletter and distributed same within Verizon and to customer base.
Bell Atlantic
Washington, DC United States
01/1995 - 05/1999
Hours per week: 40
Systems Engineer II
Duties, Accomplishments and Related Skills:
Provide technical support to sales account teams that continually generated over $12 million annually in sold revenue in Civilian Federal marketing sector. Support included project management, input into yearly account strategy and planning, forecasting resource requirements and making presentations with Corporate Account Manager. Maintenance of network records including networking maps and diagrams and development of solutions to customer data requirements.
Consortium of Information and Telecommunications Executives (CITE)
1710 H St NW
Washington DC, DC 20005 United States
08/1997 - 11/1998
Hours per week: 30
Chairman, Annual National Conference
Duties, Accomplishments and Related Skills:
Volunteer opportunity with non-profit organization. Managed implementation of organization’s annual national conference. Supervised 12 committee chairs and over 420 volunteers. Duties included developing and approving budget of $425,000, monitoring expenditures, negotiating contracts for speakers and lodging arrangements for 1,800 attendees. Regular progress reports made to Board of Directors. Result was a successful conference with over flow attendance and positive net revenue of $260,000.
Education:
Office of Personnel Management Washington DC, United States
Technical or Occupational Certificate 06/2014
Major: Delegated Examining Unit
Relevant Coursework, Licenses and Certifications:
DEU Certification, 12/15/2015
Equal Opportunity Counselor Washington, DC United States
Technical or Occupational Certificate 09/2016
Relevant Coursework, Licenses and Certifications:
EEO Counselor Certification, 10/2016
Langevin Learning Services Washington, DC United States
Technical or Occupational Certificate 06/2013
Major: Training
Relevant Coursework, Licenses and Certifications:
Training Generalist Certification
George Washington University Washington, DC United States
Professional 06/2004
GPA: 3.5 of a maximum 4.0
Credits Earned: 17 Semester hours
Major: Advanced Public Relations Minor: N/A
Relevant Coursework, Licenses and Certifications:
Certificate in Advanced Public Relations, Public Relations Theory, Public Relations Strategy, Writing, Media Relations, Integrated Marketing Communications.
Averett University Danville, VA United States
Master's Degree 06/1995
GPA: 3.83 of a maximum 4.0
Credits Earned: 36 Semester hours
Major: Business Management Minor: International Business
Relevant Coursework, Licenses and Certifications:
Master's in Business Administration curriculum - including: Managerial Organizational Behavior, Managerial Economics, International Business, etc.
National Adventist University, Takoma Park, MD United States
Bachelor's Degree 04/1993
GPA: 3.8 of a maximum 4.0
Credits Earned: 60 Semester hours
Major: Business Administration Minor: Business Management
Relevant Coursework, Licenses and Certifications:
Bachelor of Science in Business Administration
Job Related Training:
- EEO Training for New EEO Counselors - EEOC Training Institute - 2016
- GSA SmartPay Purchase Card Training, Cardholder – 2016
- DEU Certification Training - Office of Personnel Management – 2015
- Marketing Your Training Internally - Langevin - 2013
- Emerging Leaders in HR - The Partnership for Public Service - Graduated 2013
- Project Management for Trainers - Langevin - 2012
- Instructional Design for New Designers - Langevin - 2012
- Training Officer's Consortium – 2012-16
- Training 101: All the Basics Workshop - Langevin - 2010
- Position Classification - The Graduate School - 2010
- Using Federal HR Flexibilities - The Graduate School - 2010
- Using Job Analysis and KSA Examining - The Graduate School - 2010
- Federal Staffing and Placement - The Graduate School - 2010
- Internal Consulting Skills for Federal HR Professionals - The Graduate School - 2010
- Processing Federal Personnel Actions - The Graduate School - 2010
- Emerging Leaders Program - GPO - Graduated June, 2009
- Test Design and Delivery - ASTD - 2009
Affiliations:
Consortium of Info. and Telecom. Execs
Emerging Leaders in Human Resources – Member
Training Officers' Consortium - Member
Professional Publications:
Success in a Multigenerational Workforce
References:
Name
Employer
Title
Phone
Stephen Monroe (Personal) Reference)
Freelance
Journalist
*************@*******.***
Gini Wilderson (Former Supervisor)
Leadership and Career Development
Department of the Treasury Office of the Comptroller of the Currency
Office of Management Continuing Education
Director
****.*********@***.*****.***
Ruth Strande (Former Team Leader)
USAID
Training Director
********@*****.***
Yonna D. Diggs (Former Coworker)
OPNAV N127
Manager, Education Policy and Strategy
*****.*****@****.***
Eve L. Brunson-Pitt (Former Supervisor)
Howard Community College
Faculty
************@********.*** Indicates professional reference
Additional Information:
• MCC Time Off Award 2016
• MCC Special Act/Service Award - 2012
• MCC Time Off Award - 2012
• Franklin Peer Award - 2010
• Special Act Award - 2010
• Graduate GPO Emerging Leaders Program- 2009
• GPO Time Off Award - 16 hours - 2008
Contact this candidate