Customer Service Oracle

Name:

Yogesvaran Muniandy

Age:

** *****

Gender:

Male

Nationality:

Malaysian

Contact No:

+601******** - Malaysia

Email ID:

******@*******.***

CAREER OBJECTIVE

Looking for a job opportunity to utilize my vast technical experience to support and facilitate the organization’s IT needs, thereby ensuring that the computer systems will function efficiently and securely. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

EDUCATIONAL BACKGROUND

Bachelor in Computer Science (Majoring in System Computer)

Linux / Red Hat Administration (Basic)

Oracle 11g SQL Fundamental Exam

Oracle Certified Associate (OCA)

Oracle Certified Professional (OCP)

TECHNICAL SUMMARY

Handling and solve ticket. E.g. Free space issue

Solving archive issue

Maintain database health using tools, AWR, ADDR, OSW, RDA

Install, test and deploy new database

Controlling access permissions and privileges

Ensuring storage, archiving, backup and recovery procedures are functioning correctly

Support development and production environments

Oracle Database installation on Linux, Windows, Solaris

Provide Database performance & availability

Participate in database planning and implementation

Provide Oracle databases health check

Database server security administration, space management

Investigating and resolving common database server faults

Installing Weblogic

Installing MySQL

Update Oracle Patch

RMAN backup

RAC & Data Guard

DB hardening

PROFESSIONAL EXPERIENCE

Feb 2016 – Current

Hexagon PPM / Intergraph Process Power and Offshore (M) Sdn Bhd (PP&M)

Database Administrator

Key Responsibilities

Provide services on the Database environment including the App services as well such as weblogic. Also supporting the various IT issues. Mainly supporting the Oil & gas based projects.

-Petronas – supporting brownfields and Greenfields environment; Prepare for new sites.

-PEDMS – Petronas Engineering Data Management System

-RAPID – Pengerang

-PFLNG1

-All Other Site’s in Malaysia

November 2012 – February 2016

Applied Business System (ABS), Malaysia

Oracle Database Administrator

Key Responsibilities

Provide services on the Oracle Database & MySQL environment including the App services as well such as weblogic. Mainly technical services & 20 % of planning and maintenance. Here are the some of the projects that has been handled & completed:-

CIMB – MySQL (3 environments)

Cagamas (Single instance – 6 db >>Oracle Database 11g R2 on Solaris 11 VM – Virtual Machine)

Time Dotcom (Single instance – Oracle Database 11g R2 on Solaris 10)

Hong Leong (Single instance – 6db >> Oracle Database 11g R2 on Solaris 10)

RCE Capital (UAT Single instance >> Oracle Database 11g R2 on Linux)

RCE Capital (RAC >> Oracle Database 11g R2 on Linux)

SPNB Prasarana (Single instance – Oracle Database 11g R2 on Solaris 10)

CIMB – (Weblogic RAC & Data Guard)

CIMB - (RAC >> Oracle Database 11g R2 on Solaris 10)

MyATM – (Single instance >> Oracle Database 11g R2 on Linux & DB Hardening)

MMU – (ODA on Solaris 11)

MMU – (Golden Gate)

Golden Gate POC for Infopro – (Linux)

CIMB – (Basic Weblogic installation)

Credit Breueu Malaysia – (Oracle PM)

KK Group – (Single instance >> Oracle Database 11g R2 on Linux)

KWAP – (CIS oracle Hardening)

IWK – (PM & Support)

NEC – (Troubleshooting - patching)

Alliance Bank – (Single instance >> Oracle Database 11g R2 on Windows)

PDRM – POC

BESSAR - (PM & Support)

BKR – (PM & Support)

KFH – (PM & Support)

ENCAP - (Single instance >> Oracle Database 11g R2 on Linux)

RHB Bank Berhad – (Single Instance >> Weblogic 12c Installation & Configuration)

Prasarana Berhad – ( Single Node on 2 nodes – Installation & Configuration )

Unitab Sdn Bhd – (Implementation of ODA – Oracle Database Appliance )

Celcopon Sdn Bhd – ( Oracle RAC 11gr2 >> Installation & configuration )

Unix ODBC installation

February 2012- October 2012

Hewlett Packard, Malaysia

DB Support L2

Key Responsibilities

Responsible for all aspects of Oracle database administration such as build, maintain, monitor and troubleshoot databases. Provide technical expertise in database area throughout the life cycle of the projects such as preparing database objects, monitoring space usage, diagnosing errors, performance tuning as needed, developing and executing.

Monitoring F/S issue & fixed it.

Fix table space issue

Monitoring Archive log issue & solved it

Monitoring listener issue & alert logs

Monitoring Backup ( RMAN ) issue & work with backup team

Generate AWR report for requestor

Generate Statspack report

Kill dead lock upon request

Symphony BPO Solutions, Malaysia

September 2009 – November 2011

Database Administrator

Key Responsibilities

Supported over 16 over production instances and enterprise databases consisting mainly of Dell servers on LUNIX.

Conferred closely with Application Team involved in Oracle and PeopleSoft project implementation.

Configured and administered distributed databases.

Created, maintained and troubleshoot refreshing problems with snapshots.

Performed backup and restore on database by using Manual process

Increased performance by eliminating contention factors like I/O, buffer and locks in the database.

Have ability to create and maintain all databases required for development, testing, demo and production usage staging instances of Oracle version 9i, and 10g.

Creating and maintaining PeopleSoft application and database server environment.

Performed network connectivity troubleshooting involving TNSNAMES, LISTENER.ORA and SQL *NET in Oracle

Performed on-call support for more than 50 over database which includes production and staging environment.

Involved in continuous database troubleshooting and maintenance during disaster recovery testing.

Have experience in cloning an existing Oracle and PeopleSoft environment for upcoming projects.

Install, maintain and supported MSSQL databases for various clients and applications.

Troubleshoot Printer Queue in Oracle Finance database.

November 2007 – August 2009

Sr. System Administrator & Team Lead

Key Responsibilities

Provide second level support

Ensure expert support to Client for accurate and timely resolution of customer’s issue while maintaining the SLA

Maintain Data Center Operation 24 / 7

Analyze & Identify root causes of Non-Resolved issues.

Lead the TA task 24 / 7

Provide Checklist and documentation for new tasks / processes

Producing weekly and monthly report to the team and the management on case analysis and case postmortems.

Experienced in setting up Cheque Processing Center in Klang valley, Kuantan, Ipoh and Melaka.

Setting up a Server room in Cheque Processing Center in Kuantan with the assistance of a Network manager

Experienced in configuring switch

October 2006-October 2007

Jr. System Administrator & Team Lead

Key Responsibilities

Provide first level support in Data Center Operations

Maintain Data Center Operations 24 /7

Lead the TAs in terms of maintaining task 24 /7

Preparing Data center Calendar and TA Roaster

Install and Maintaining Server’s at beginner Stage

Update team on the current implementation in data center line up

Document and streamline escalation processes

August 2005 – September 2006

Technical Assistant – Data Center

Key Responsibilities

Monitor DB and Web Server working in correct order through monitoring screen and directly to the server (Manually during Alarm)

Log case when client having problem with their application and escalate to whom it concern.

Produce daily reports of server availability.

Data center Support (Server team, Network Team and PABX).

Carry out backup (tape backup & CD Backup).

Carry out SQL Backup and restore from backup

Upload and download daily payroll files for client.

Record down readings of air conditioner, UPS and generator set.

COMPUTER HARDWARE

Advance PC configuration.

Basic network configuration.

Switch Configuration

COMPUTER SOFTWARE KNOWLEDGES

Windows 9x, Windows NT, Windows 2000, Windows 2003, Windows XP, Windows Vista and Windows 7.

Linux

MSSQL and Oracle

Microsoft Office

WORD

POWERPOINT

EXCEL

C & C++

Experienced in TCP/IP protocol.

Good working knowledge in Wireless Networking and Wireless Security Management.

Good working knowledge in switch.

Experienced in Formatting and Installing OS and updating OS patches.

Able to practice excellent communication and customer service skills to customers.

Excellent customer management skills

REFERENCES

Mr. Jay

Vice President

Aegis BPO Malaysia Sdn Bhd

+601*-******* (Mobile)

Contact this candidate