***** ***** ***** **.

Tampa, FL *****

813-***-****

ac361e@r.postjobfree.com

JENNIFER STRANGMEYER

SKILLS & ABILITIES

Strong leadership skills; able to prioritize, delegate tasks, and make decisions quickly while maintaining focus.

Over three years’ payroll and Human Resources experience.

Strong communication, interpersonal, and presentation skills.

Proficient computer skills.

EXPERIENCE

AMAZON.COM, TAMPA FLORIDA

Customer Service Representative

October 2017 – January 2018 (Seasonal)

Taking back to back phone calls. Being solution oriented and self-motivated. Being able to effectively prioritize work time to ensure efficiency. Having the ability to empathize with and prioritize customer needs as well as resolve conflicts and set appropriate expectations with customers. Having the ability to determine customer needs and provide appropriate solutions. Being able approach problems logically and with good judgment to ensure the appropriate customer outcome. Having the ability to cope well in a high-pressure environment while maintaining high quality outputs.

TOYS FOR TOTS, PINELLAS COUNTY FLORIDA

Toy Coordinator

October 2016 - Present

Collect, count, and bag over 30,000 toys for approved applicants. Responsible for volunteers during peak seasons.

AAFES, WACO TEXAS

Human Resources / Payroll Technician Supervisor

July 2008 – June 2010

Prepared and processed various employment and insurance/benefit documents worksheets, letters, forms, and other Human Resources related correspondence. Received employment applications, scheduled interviews, interview applicants, process referrals and in-process applicants for employment. Processed biweekly payroll for over 500 exempt and non-exempt employees. Verified timesheets in accordance with policy and procedure daily. Verified pay changes. Processed W-4’s and direct deposit forms. Set up New Hires in the Timecard software. Maintained employee and supervisor data base information in the system.

BLUE CROSS BLUE SHIELD, WACO TEXAS

Customer Service Advocate II

October 2007 – July 2008

Provided excellent customer service in a high call volume call center. Provided prompt, accurate, thorough and courteous responses to all customer inquiries regarding Blue Cross Blue Shield health and dental claims. Resolved inquiries on the first call by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.

MCLENNAN COUNTY DETENTION CENTER, WACO TEXAS

Human Resources and Payroll Coordinator

February 2005 – April 2006

Aided with policy development by consulting with and advising

management on human resource activities, addressing potential problems,

developing policies and interpreting and applying employment laws. Acted as a consultant to the department by staying informed of business strategies and operations, reviewing proposed strategies, advising on procedural issues, conducting investigative hearings, performing classification reviews, recommending action, responding to pay administration inquiries, and coordinating recruitment issues with other departments. Coordinated recruitment and selection by determining job qualifications, developing job announcements, suggesting recruitment strategies, answering applicant inquiries, arranging interview panels and instructing staff on proper interviewing techniques.

TXU ELECTRIC / GAS, WACO TEXAS

Customer Service Representative

August 2003 – January 2005

Providing excellent customer service in a high call volume call center. Responsible for performing basic customer support activities, including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of TXU Electric/Gas customer service policies, procedures and systems. Assisted current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. Received and processed transactions and requests based on designated level of authority.

DILLARD’S, WACO TEXAS

Sales Associate-Origins Cosmetic Counter

October 2000 – August 2004

Assisted customers with selecting and purchasing products. Performing opening and closing procedures and other operational duties. Maintained required sales goals, average unit sale goal, and items sold per day goal. Built a clientele as well as long lasting friendships with customers. Provided customers with facials and makeovers

EDUCATION

KAPLAN UNIVERSITY, FT LAUDERDALE, FL.

MASTER’S DEGREE PSYCHOLOGY IN ADDICTIONS

GPA: 3.2

ASHFORD UNIVERSITY

BACHLOR’S DEGREE PSYCHOLOGY

GPA: 3.9

Golden Key International Honors Society

MCLENNAN COMMUNITY COLLEGE, WACO TEXAS

ASSOCIATES DEGREE CRIMINAL JUSTICE CORRECTIONS

GPA: 3.0

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