Network Data
Resume:
Resume of Qualifications
for
Mildred Michelle Whittington
Address: **** ********* *****, ***. #***, Atlanta, GA 30342
Phone: 478-***-**** cell
Email: ************@*****.***
SUMMARY: Providing over 12 years of telecommunications experience in network maintenance, provisioning, installation, and engineering of data services.
Educational Background
1996 - 2000 Clayton College and State University
Bachelor’s Degree in Computer Information Systems
1994 – 1996 Atlanta Metropolitan College
Associate’s Degree in Computer Science
1986-1988 Atlanta Area Technical College
Diploma in Computer Data Processing/Programming
Employment History
AT&T Mobility
12/1/10 –Present
Network Services and Support Engineer
Responsible for a variety of activities, both specialized and large-scale, related to the BSC, RBS, RNC, RXI, and Node-B. This includes but is not limited to cell definition within the MSC and BSC, cell rehomes, BSC/RNC rehomes, 911 phase changes, and many special projects related to the RAN. Perform remote data translations in varying types of equipment and technologies (2G,3G,4G) to support the wireless infrastructure. Creation and documentation methods and procedures, work within larger project teams, and create and test configuration scripts prior to implementation. Attend project calls and perform off hours work. SME’s as it relates to MSC’s, RNC/BSC’s, and Node B/Cell Sites remote data translations.
Knowledge of GSM Technology. Create, augment and implement scripts in support of network growth for Ericsson UMTS Node B’s and RNC’s.
Perform remote data translations in varying types of equipment to support wireless infrastructure. Create and document methods and procedures, work within larger project teams, and create and test configuration scripts prior to implementation.
2G/3G and LTE Technologies
Huawei Technology
3/31/10 – 12/1/10
NOC Engineer
Responsible for remote monitoring and maintaining the integrity of the clients’ network and its vital elements. Perform schedules maintenance that could include software updates and off hours testing. Issue outage reports, trouble tickets, and dispatch market personnel as required. Work with various internal and external agencies to provide the necessary support and assistance. An active participant in a Team Work environment. Participated in all functions in making the Network Operations Center an integral part of company success. Monitor all factions around the network (Base Station, GSM and/or CDMA platforms, HLR, SMSC, MMSC, MIM, and MDG (M2000)).
Performed corrective actions such as Ability to restore various types of network equipment and services Assist NOC and market technicians in trouble shooting software and hardware issues, Assist field technicians in maintenance of cell site equipment, Remote testing of network facilities Analyze ROP data. Utilized Remote T-1 Testing System, Follow documented policies, procedures, and directives, Dispatch market personnel as required, Provide the necessary data for reports that are created or updated.
AT&T Mobility
3/31/08 – 3/31/10
NOC Technician
Proactively monitor and query Ericsson, Nokia, Siemens, Lucent GSM, UMTS, and TDMA platforms to determine operational status, troubleshoot common alarms.
Resolve all carrier network outages and issues affecting all national Mobility cell sites.
Direct core engineering staff to achieve operational goals. Manage all transport related network outages for the national cell phone core network to include mass network outage management, and disaster recovery. Ensure network restoration in accordance to MTTR and SLA standards by managing daily and hourly reports. Correspond network surveillance, Nation market managers on outage issues. Design and implement restoration action plans.
Provide leadership and professional development for core engineering staff. Maintain a positive working environment by motivation and acknowledging positive goal achievement. Team building by ensuring technical training while clarifying roles and responsibilities.
Chronics Job Responsibilities
Transport subject matter expert for high visibility chronic issues affecting backhaul network issues. Employing extensive technical and communications methods
Tier 2 network support managing in national operations organization. Responds to CTS-Remedy tickets and email alerts to troubleshoot and drive operational exceptions to closure.
Provide technical expertise in resolving network outages and chronic issues affecting KPI’s.
Implement and coordinate resolution activities with local operations, RAN, Packet Core and other national quality performance organizations and senior management.
Advanced knowledge/experience with CTS, MetroWatch and Net Analyst (or other facility testing tool)
NET TRACK
Trifecta
Cisco OSI
Net Optimize
Access Integrated Networks
4/30/07-9/28/07
Repair Representative
Initiate, update, track and close trouble tickets; create and send network alerts as needed to internal organizations (Maintenance, Provisioning, Transport Control Center, etc.) Direct and coordinate corrective activity to restore and repair network conditions internally and externally. Actively researched data and/or voice networks for areas of potential problems or implementing quality improvements. Work with other team members when necessary to correct or improve network performance. Ensure switch configurations and updates are correct and current. Perform preventive/routine end-to-end maintenance processes. Voice Mail systems.
Sprint-Nextel
1/2000 - 4/30/07
Network Operations Specialist III
Maintain, install and troubleshoot PRI 64k data circuits for the SDSC/Switched Data Services Center. Perform T1 circuit mapping, T1 circuit testing, DMS250 Switch Commands, Network Monitoring, Circuit Repair, work closely with LECs across the U. S. and Puerto Rico. Maintain transport layer; DS0, DS1/T1 and T3 circuits. Escalate to local and national support teams. Support Engineering and Facilities staff with project related tasks. Work closely with PBX vendors to resolve switch issues. Perform some lead duties. Act as consultant for department personnel as the business area expert and/or applications expert. Serve as liaison between the customer and internal/external project teams. Develops or participates in the establishment of standards and procedures to be used during new project implementation or enhancements to existing systems/sub-systems. Participate in evaluation of new and existing technologies and methodologies to improve system development, services, and efficiency. Provide customer support in the maintenance of systems.
Initiate, update, track and close trouble tickets; create and send network alerts as needed to internal organizations (Maintenance, Provisioning, Transport Control Center, etc.) Direct and coordinate corrective activity to restore and repair network conditions internally and externally. Actively researched data and/or voice networks for areas of potential problems or implementing quality improvements. Work with other team members when necessary to correct or improve network performance. Ensure switch configurations and updates are correct and current. Perform preventive/routine end-to-end maintenance processes.
Network Operations Specialist I and II
Maintain, install and trouble-shoot ISDN/Sprint PRIs and BRIs (Basic Rate Interface) 64k Data circuits for the SDSC/Switched Data Services Center.
Perform T1 circuit mapping, T1 circuit testing, DMS250 Switch Commands, Network Monitoring, Circuit Repair, work closely with TELCOs over the U. S. and Puerto Rico. Single Point of Contact/helpdesk support for the Switch Operations Department. Trouble-shooting for computer software and hardware issues. Maintain systems applications.
Shared Services Healthcare, Inc.
7/99 - 1/2000
Information Systems Intern
Develop and/or review user documentation for software releases.
Verify software changes are accurately incorporated into user documentation.
Appropriately communicates necessary modifications based on test results.
RAM install
NIC install
PC setup (Software/Hardware Installation)
User Support
Web Updates (HTML/ASPs)
Bank of America
1996 - 2/2000
Trainer
Responsible for the development (CBT), testing and delivery of the lockbox banking functions pertaining to the new L2K (Lockbox 2000) Processing System to all incoming associates.
Image Scanning
Data Entry
Extraction
Voice Recognition
Reassociation
Mailout
Involved in the conversion from legacy environment to the new L2K platform. This involved in-depth training and testing with management team and Vendor (Vicor, L. A. California). Worked with other staff members to ensure that documentation materials are of professional quality and are produced in a timely manner. Verified project documentation met established formats and guidelines.
Distributed project documentation to appropriate personnel and files in a timely manner. Developed sample test data and analyzed test results thoroughly to assure accuracy of final results. Worked to ensure that testing was conducted within specified time frame in order to meet project deadlines.
Skills
FoxPro, Windows 95,98, NT, 2000, HTML/Websites, Microsoft Excel, Word, PowerPoint, FrontPage, Access, Outlook, Hekimian REACT, Symantec PCAnywhere, ERAS Extranet Access Client, EXTRA Enterprise (FMS, CIS, TRS), typing (65wpm), 10-key (16,000kph), Polycom Video. Occam, EMS (Meta Switch), TAFI, NetAnalyst, REMEDY, EBTA, CEMR, CPSS, VTAG (E-bonding tools).Putty, OSS (Nokia, Siemens, Ericsson, Lucent, Alcatel and Nortel technologies). Huawei Technology’s CDMA platform (M2000, HLR, MSC, BTS, BSC, MGW). Granite, Ericsson MSC/BSC, Ericsson OSS, Nortel MSC. Novell, Linux, Unix. Metrowatch, Routers-Switches-Hubs: Nortel’s Service Edge Router 5500, Cisco’s 7609, 3750 and 2650 routers, T-1, DS-3, OC-3.and OC-12 trunks. TCP/IP, VLAN, MSN. Winfiol/Putty/Procom.Citrix. Sun Solaris &/or Unix environment. Ericsson UMTS, script preparation & execution, Telnet, FTP, ProComm, HyperTerminal, ATM Provisioning.
Six Sigma Green Belt Certified
Six Sigma Yellow Belt Certified
Six Sigma White Belt Certified
Professional Organizations
National Association of Professional Women
Professional References
Russell McCloud
Supervisor at Huawei Technologies
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