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Training Manager

Raleigh, North Carolina, United States
January 24, 2018

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Ronnie R. Smith

**** ********* ******* ***

Raleigh, NC 27604

Email: –

919 ***-**** (home) 919 ***-**** (mobile)


A Training and Performance Development Manager with extensive experience in project and training management, curriculum, professional, and business development. A decisive leader and team player with high integrity, strong work ethic, and sound judgment/decision-making skills. Detail-oriented with excellent analytical and planning skills. Proven accomplishments in: Training Management Needs Assessment

Full Life Cycle Project Management Train-the-Trainer Learning Management Systems Enterprise Resource Applications Adult Learning Theory and Application Training Program Analysis and ROI Training Delivery and Facilitation Management Consulting Instructional System Design Leadership – 10 Years Military Officer PROFESSIONAL EXPERIENCE

BECHTEL CORPORATION Houston, TX (Angola) 07/07 – 04/12 Training Manager – Angola LNG Project

Managed 40 million dollar construction craft training program: responsibilities included planning, initiation, execution, monitoring, controlling and closedown. Additionally responsible for the design and construction of a purpose built craft training facility and oversight of training curriculum and instructors. Directly responsible for moving 4500 unskilled Angolan workers to the level of semi-skilled and skilled positions in industrial heavy constructions positions such as carpentry, electrical, welding and pipefitting, SAUDI ARABIAN PARSONS, Ltd. Kingdom of Saudi Arabia 10/04 – 03/07 Instructional System Design Lead. Project Management Professional Program Coordinator.

Managed Training Program deliverables, including; objectives, course content, delivery media and materials, recruitment, employee assessment and selection. Prepared objectives, defined content, determined training delivery method, recruitment, employee assessment and selection. Designed, developed and implemented a three-year training plan and program. Routinely conducted training needs analyses and evaluated the effectiveness of training and organizational development activities.

Principal trainer for 66 Saudi Nationals, recent college graduates in a three year program that prepares them for a permanent position with a large Saudi company.

Designed and developed the first training database (Oracle platform) for the Saudi Nationals and for 250 expatriates.


ADVANCED INTERACTIVE SYSTEMS Renton, WA 10/02 – 01/03 OJT Assessor / Trainer

Training, Assessment and Certification of Transportation Security Administration (TSA) checked baggage screeners. Trained and certified over 300 airport security screeners for TSA in a four month period.

The Body Shop Inc., Wake Forest, NC 10/99 – 02/02

Training Manager, Change Process Analyst

End User Training and Documentation lead for the SAP implementation at The Body Shop, Inc., Corporate Headquarters in Wake Forest, NC. Responsible for the analysis, design, development and delivery of all SAP (Systems, Applications, Products) training and documentation relative to Human Resources, Payroll Administration, and Retail operations. Target audience – 230 end users.

Conducted needs analysis of all business process owners; developed the End User Training & Documentation Project Plan; and delivered Pre and Post go-live training for the end users on SAP.

Two years of full life cycle SAP (Project Preparation > Business Blueprint > Realization > Final Preparation > Go Live and Support) engagement for the delivery of the product using the ASAP

(Accelerated SAP) implementation tool.

Developed the RFP (Request for Proposal) for a Learning Management System (LMS) for the company. In this capacity, expanded responsibilities to include the interview and selection process for a vendor-hosted solution designed to streamline and leverage human capital resources including; hiring, skills identification/mapping, career development/progression, and professional and technical training.

Conceptualized, designed, developed, and delivered a formal training program to enhance human performance relative to proprietary and desktop applications at the company. ELECTRONIC DATA SYSTEMS – Raleigh, NC 6/98 – 9/99

Training Manager

Responsible for analysis, design, development, delivery and evaluation of the training program for the United States Postal Service National Help Desk. The training program developed and sustained over 400 analysts who were responsible for providing technical support to over 3000 postal stations nationwide.

Lead the strategic planning process to identify USPS training needs including development of two (2) new courses and the enhancement of seven (7) existing courses.

Managed a staff of twelve (12) trainers to develop and deliver all new hire and technical application training. Develop a fast-track training program allowing two (2) Training Specialist to become Advanced Training Specialist.

Developed, controlled, and administered a 3 million dollar budget and P&L; managed the recruiting, selection and essential development of training staff. RONNIE R. SMITH Page 3

Wrote the Training Plan and subsequent Training Project Plan which resulted in additional business with client in January 1999 totaling 1.2 million dollars.

Conceptualized, designed, developed and delivered a Customer Service Course for the analyst.

Executed all Project Plan Deliverables (4 monthly, 3 quarterly, and 2 annually) on time and within budget.

Designed a needs assessment and certification program for existing help desk analysts to provide customer a scalable, measurable return on investment for training dollars spent. RONNIE R. SMITH Page 4

The Culver Educational Foundation, Culver, IN 9/92 – 5/98 Deputy Commandant

Managed the overall training, supervision, appearance, merit and discipline programs for over 400 boys and 200 girls in an independent military program. This included writing, developing, and maintaining all SOPs concerning boarding school activities exclusive of the classroom.

Responsible for hiring and professional development of military staff (6 cadre), and ad hoc responsibility for training 27 teaching faculty in evening and overnight supervisory procedures.

Provided project oversight in the installation of a campus-wide Internet network in 4 barracks and 4 dormitories.


Ten years of active duty military service as a commissioned officer. Normal progression through the ranks culminating in two command positions. Demonstrated exemplary leadership skills, command presence, mentoring, and professional development of subordinates. Established budgets and schedules for nine military projects at three active military installations. Coordinated all required Architect/Engineer Services and insured all projects were advertised and awarded on time and within budget. Budgets in excess of $25 million were executed within 2% of authorization. Counseled, developed, instructed, and commissioned over 200 highly qualified and competent officer candidates in the Regular Army. EDUCATION

University of Notre Dame – Mendoza College of Business College of Business Administration

Masters of Science in Administration – 1997

Alcorn State University

Bachelors of Science in Education – 1979

Certificates - Class A - Mississippi, Education - Health & Physical Education (K-12) Computer Education Institute, Chesterton, IN - Windows 3.1, Word 6.0, Excel 5.0, and Access 2.0 - Advanced Training Certificate (1996). Professional Courses: Project Management – Start up and Planning, Execution and Closedown.

Technology - PC & DOS history - Have worked with PCs since 1982. Extensive use of the Microsoft Office Suite 2007 - Word, Access, Excel, Outlook, PowerPoint, and Project programs, SAP, and the Windows 98/2000/NT/XP/Vista operating systems. Routine use of the Internet with a high degree of competency and knowledge of on-line services and capabilities. Graduate - 7 US Army Training Schools, including:

Military Instructor Certification Course - Fort Benning (1985) Engineer Officer's Advance Course 6 months (1986)


Combined Arms Services Staff School 10 weeks (1990) Affiliations - The Society of American Military Engineers (SAME), The Retired Officers Association

(TROA), American Society for Training and Development (ASTD) 1982-Current. Project Management Institute (PMI) – Prior Certified Project Management Professional (PMP). Awards/Scholarships - Academic Full, Alcorn State (1975) Athletic Full, Alcorn State (1976-1979). Nine Department of Defense Awards for outstanding achievement in the areas of leadership and service.

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