JOYCE WILLIAMS

Felton, Delaware

904-***-****

ac35z6@r.postjobfree.com

PROFESSIONAL SUMMARY

Qualified Customer Service Associate with 10+ years in the fast-paced social services and call center industries. Personable and professional under pressure. Versed in customer support in high call volume environments. Unique ability to accurately process massive amount of data quickly with little to no supervision. Proven record of outstanding customer service in a variety of positions. Willing to help team members.

SKILLS

●Creative problem solver

●Written and oral communication skills

●Microsoft Office Suite-(Outlook, Word, Excel)

●Active listening

●Strong client relations

●Credit card processing

●Computer literate

●Self-motivated

●Audit for discrepancies

●Input, organize and interpret

●Data analysis

10-key calculator

WORK HISTORY

Account Specialist

Venus Fashions Jacksonville, FL 10/2016-12/2017

●Provided top notch customer service to 700+ customers; always friendly and helpful

●Quickly grasped company’s customer relations software and gained a high level of efficiency

●Handled inquiries, refunds, adjustments, credit card authorizations, shipping issues and item replacements

Assistant Health Aide

Connections CSP. Dover, DE 04/2014-7/2016

●Monitored and evaluate aggressive behaviors and physical or other bodily changes in clients

●Liaised with family members, staff members in regards to client care and progress

●Documented data in logs and reports in accordance with company guidelines

●Used sound judgment and compassion to help all clients

Intake Specialist/Associate

Kelly Services. Dover, DE 10/2009-02/2016

●Successfully acquired 360 new customers per month which resulted in an 80% foreclosure approval

●Greeted each customer in professional manner directed to designated housing specialist

●Conducted records management on a daily basis; processing 300+ new mortgage contact information

●Trained 5 new hires for mail sorting and distribution

●Processed 200+ disconnect notices weekly for delinquent utilities; recovering 85% of delinquent accounts

●Proofread daily collections report, mailing list, customer contact information, monitored delinquent payments

●Interviewed customers to ensure all needs were woven into care plan

Guest Services Agent

Milford Hampton Inn Milford, DE 04/2010-11/2011

●Greeted each guest with warmth and positive attitude

●Efficiently registered 100+ guest reservations with no errors and minimal supervision

●Assigned guest to rooms; assured guest were accommodated at check in and departure

EDUCATION

Certificate of Completion Delaware Technical Community College

Dover, DE

High School Diploma Vocational Technical Trade School Woodside, DE