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Sales Representative Medical

Detroit, Michigan, United States
January 23, 2018

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***** ******** ******, *******, ** **219 H: 313.***.**** C: 313.***.**** Resourceful and detail oriented health care professional with over 15 years experience in a variety of environments seeking employment opportunities as a medical biller and coder. I am familiar with HIPAA guidelines, EMR software, medical terminology, CPT, HCPCS and ICD-10 coding. Medical terminology expert

ICD-10 (International Classification of Disease


Patient referrals expert

Records maintenance professional

HCPCS Coding Guidelines

Familiar with commercial and private insurance


Resourceful and reliable worker

Close attention to detail

Adept multi-tasker

Office support (phones, faxing, filing)

Excellent verbal communication

Excellent problem solver

Composed and professional demeanor

Insurance and collections procedures

Patient Care Coordinator, 02/2013 to Current

Harper University Hospital – 990 John R; Detroit, MI 48201 Establishes a partnership with patients, their families, medical staff and other support personnel to enhance a shared approach to the delivery of health care.

Communicates with appropriate staff, units and/or departments to resolve any patient and/or family issues or concerns.

Documents and conducts initial investigations of complaints of a serious nature and independently resolves minor complaints or issues on the unit.

Improved patient and family HCAP scores by 30% in the first 6 months with unit. Improved unit response time for interdepartmental issues by 50% in 6 months and patient complaints and concerns by 30%.

Increased IPad rounding by 50%, resulting in quicker response to potential problems, improved service recovery time and effectiveness.

Adeptly managed a multi-line phone system and pleasantly greeted all patients, while maintaining strict patient and physician confidentiality.

Prepared and maintained patient charts, pre-admissions and consent forms for electronic medical records. Guest Teacher, 01/2009 to 01/2013

Taylor School District

Implemented daily plans and schedules for students, based on teachers' agenda. Maintain established procedures for school and classroom curriculum. Assist students with questions pertaining to in class lessons and/or homework. Professional Sales Representative, 01/1989 to 01/2008 SCHERING-PLOUGH CORPORATION /Philip Morris

Built and maintained relationships with primary care physicians and specialists in multiple territories. Increased market share for primary and secondary products over 30% in 12 months. Measured and analyzed the needs and segmented marketing antibiotic, allergy, and respiratory products. Formulated territory zoning and routing for seven business units on a three-week cycle to optimize coverage potential, resulting in 98% territory coverage.




Negotiated with various hospital personnel to gain formulary access of primary, secondary and tertiary products, resulting in 15% territory market gain.

Strategized and executed plans to address and resolve restrictive managed care plans within the territory. Developed weekly reports to measure performance against department goals and trained new hires for the district.

Delivered presentations on benefits in a four product portfolio to a network of various physicians in Southeast Michigan, which impacted sales directly.

Territory Sales Manager, 01/1995 to 01/1996


01/1989 to 01/1998

Managed a four-member support staff, audited retail accounts, prepared budget reports, and conductedd new hire training.

Initiated communication with potential clients to reverse downturn of product, increasing market share 25% in a very competitive environment.

Negotiated for prime product positioning within independent and franchised accounts. Implemented floor plans in national accounts according to agree upon percentage of visual space for prime position.

BBA: Business Management,

University of Michigan-Flint -

Completed prerequisites in Nursing Program:

Oakland Community College - Farmington Hills, MI

Medical Billing & Coding Certification : Medical Billing and Coding, 2017 Marygrove College - Detroit, MI

NHA: Certified Billing & Coding Specialist(CBCS)

Health Unit Coordinator Certification



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