Service Advisor

RICHAEL A. REYES

**** ********* **. ***. ***, Manila City

Contact No/s.: 090********

E-mail: ************@*****.***

*******************@*****.***

SERVICE ADVISOR

KNOWLEDGE IN:

1. With vehicle inspection and guidelines

2. Aptitude in vehicle diagnosis and repair

3. Proficient in computer application such as:

Microsoft Word

Microsoft excel

Powerpoint presentation

Internet

Multi Utility Troubleshooting (MUT II and III) via Vehicle CommunicationInterface

TIS-BMW Diagnostic Troubleshooting Manual

WIZ-ASTRA Diagnostic Troubleshooting Manual

Lunch Computer (Engine Diagnostic Troubleshooting Analyzer)

SAP (System Application Products)

WORK EXPERIENCES:

Service Advisor and BP Insurance Coordinator

Suzuki Auto Pulilan

DRT Hi-way, Brgy. Sto. Cristo,

Pulilan, Bulacan.

E-mail add: *************.***@*****.*** Oct. 22, 2016-Present

Service Advisor and Technical Staff

Geely Auto China Philippines

1172 Epifanio de los Santos Ave,

Balintawak, Quezon City,

Metro Manila.

E-mail add: *******.*******@*****.*** June 25, 2015-Oct. 19, 2015

Automotive Service Technician in:

1. Mitsubishi Motors Phil`s Corp.-

Union Motors Corp./PMPI JAS

2941 Jose Abad Santos Ave.

Tondo, Manila City.

E-mail add: ****.***@*****.*** Nov. 18, 2010 – June 25, 2015

2. DebestAutofix

402-D auto Cluster Westgate Center,

FilinvestAlabang, Muntinglupa City.

E-mail add.: www.debest.com.ph March 2009-October 2010

3. Golden Point Auto Care, Inc.

Pasong Tamo cor. Estrella Ave.

Makati City.

E-mail add.: www.rapide.com.ph January 2006-November 2006

DUTIES AND RESPONSIBILITIES

SERVICE ADVISOR

1. List customer concerns and ask additional questions to diagnose current problems.

2. Verify current vehicle warranty coverage and explain fee structures.

3. Prepare accurate and detailed repair orders that describe customer concerns, know issues, and likely causes along with services and repairs required.

4. Coordinate to workshop leadman for current vehicle status such PMS and GJ thus to inform customer for additional time require for repair needs

5. Coordinate with technical warranty for claims and status

6. Coordinate with parts department for price cost and availability

7. Maintain high levels of customer service at all times by taking care of customers` needs while in the dealership.

8. Update and inform customers in service and repair

9. Attend all training and seminars require as needed to enhance interpersonal skills and technical knowledge.

DUTIES AND RESPONSIBILITIES

BP Insurance Advisor/Coordinator

1. Liaison for clients and insurance company including claims processing, analyzing insurance policy

2. Worked with parts department staff to research, identify and provide appropriate parts needed and availability

3. Prepared claims with required documentation and distribute accordingly in a timely manner to expedite

4. Practiced professional telephone etiquette and customer service while making claim inquires

5. Responsible for determining the reasoning for insurance denials and providing timely feedback to resolve possible issues

6. Contacted insurance companies regarding unprocessed claims and provide supporting documents necessary for repair

7. Coordinates with insurance adjuster scheduling for repair estimate

8. Schedule client for body repair and explains duration of work

9. Maintaining good relationships with insurance agents, and customers

DUTIES AND RESPONSIBILITIES

TECHNICIAN

Enable to use diagnostic scan tools such as Midtronics, MUT II and MUT III

Analyze the cause of engine mechanical trouble

Analyze electrical faulty by using service manuals

Assist technical support on the troubleshooting and diagnosis with other technicians and explain pros and cons.

Performs for service operation and guidelines

Coordinate with Service Advisors, Supervisor, Service Leadman regarding to engine troubles, recommendations and advise prior adjustment in promise time.

Coordinate and rationalize to Technical Staff or Technical Plant Engineer regarding with engine faulty occur to address future remedy

Actual interaction with costumers which primarily concern on the issues of technical aspects of engine troubles and remedy.

Assures quality at work.

Performs 5s

EDUCATIONAL ATTAINMENT

TERTIARY: Automotive Engineering Technology

Technological University of the Phil’s.

Ayala Boulevard Ermita, Manila City. June 2001-March 2005

SECONDARY:Villamor High School

Pasigline St. Sta. Ana, Manila City. June 1997-April 2001

PRIMARY:Amorsolo Elementary School

Old Panaderos St. Sta. Ana, Manila City. June1991-April1997

TECHNICAL TRAININGS

1. M-STEP I Truck & Bus Mitsubishi Motors-STC Sept. 10-13, 2014

2. M-STEP II Power Train Mitsubishi Motors

-DCT Balintawak May 27-30, 2013

3. M-STEP III Petrol Mitsubishi Motors

Engine Overhaul Phil`s Corp-ACE Jan.29 Feb.1, 2013

4. M-STEP III Electrical Mitsubishi Motors Phil`s Corp-ACE Sept.4-7,2012

5. M-STEP III MPI Mitsubishi Peak-MBAY

Training Center May 8-11, 2012

6. M-STEP III Mitsubishi Peak-MBAY

MPI MUT-III Training Center May 8, 2012

7. M-STEP II Diesel Mitsubishi Motors Phil`s

Engine and Overhaul Corp-ACE Feb.28-March 2, 2012

8. M-STEP II Electrical Mitsubishi Union

Motors Corp. May 4-7, 2011

9. SPOT MUT III Mitsubishi Union Motors Corp. Feb. 1, 2011

10. M-Step I Junior Tech. Mitsubishi Union.

Course V-II Motors Corp Jan. 10-19, 2011

11. Service Technical Golden Point Auto

Training Care Inc. January 2006

12. On the Job Trainee Mac-R Motors EFI Sys. Inc. Nov. 2004-Feb. 2005

Knowledge and skills in automotive:

1. Automotive industrial environment and safety sanitation

2. Workshop and service information

3. Maintenance of shop equipment and power hand tools

4. Practical approach to engine performance and driveability diagnosis

5. Supercharger and Turbocharger

6. Emission-Control sys. service and repair

7. Diagnosis and service in Suspension system

8. Diagnosis and service in Steering system

9. Computerize or laser wheel alignment service and repair

Types of engine automobile handled:

1. Toyota

2. Hyundai

CHARACTER REFERENCE:

Mr. Pershy G. Ayes

Mitsubishi Service Manager

Contact no. : (02) 708-2963

E-mail add.: **********@*****.***

PERSONAL DETAILS:

Date of Birth: March 1, 1983

Place of Birth: Manila

Weight: 136.4lbs

Height: 168 cm

Blood Type: “O”

PERSONA:

Am pleasantly cheerful person, a virtuously and a trustworthy at all times. Above all these I am a hardworking and every responsible individual. Willingly to learn new things that will improve my interpersonal capabilities in working. I also enjoy music and sports.

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