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Customer Service Technician

Irving, Texas, 75038, United States
January 24, 2018

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Nancy W Blackman

**** ****** **** *** ***

Irving, Tx 75038


Career Objectives

• To obtain an entry-level position in a company with opportunities for advancement, where my experience, knowledge, skills, and dedication can be utilized. Qualifications

• Bilingual and High School graduate with good customer service skills

• Experience in warehouse

• Loading and unloading material

• Shipping and receiving experience

• Handled Hazmat material

• Cycle counting

• Inventory control


• Cherry Picker Certified

• 49 CFR and IATIA Certification


Computer Skills

• Typing Speed: 30 Words Per Minute

• Email Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Personal Computers

• Word Processing Software (Word, WordPerfect, etc) Language Skills

English - Excellent (Read Write Speak)

Spanish - Good (Read Write Speak)

Driver's License- Class C - Standard Driver's License Work History

Systemart Llc.

Shipping Clerk at Aviall Sept. 2017 to Present

Assembling utilizing an RF GUN, checking order for accuracy, packing using SAP and Shipping international and domestic orders via FedEx, UPS, and freight forwarders. Paramount Staffing

Inventory control specialist Oct 2016 - Mar 2017

• Cycle counting utilizing RF Gun, receiving and unreceiving, system to system inventory, finding missing items and checking stock for availability

PFS WEB, Texas

Hazmat Technician/ Shipping Mar 2015 - Jan2016

• As a certified Hazmat Technician my duties were picking, packing

• Labeling dangerous goods with 49 CFR and IATIA regulations for shipping including Export and Domestic shipments via FedEx, UPS, DHL, and Sterling

Paramount Staffing, IRVING, TX

Shipping Associate Apr 2014 - Mar 2015

• Packing and shipping airplane parts using JDE and Edward & Co. GCA Services Group, Texas

Team Lead Apr 2010 - Mar 2014

• Supervising a team of 10 drivers inspecting vehicles for rental readiness.

• Helped customers with any problems or issues with contracts or vehicles.

• Scanning in returned vehicles with an RF GUN.

SMX, Irving, Texas

Picker Oct 2005 – Dec 2005

• Seasonal Job picking orders utilizing an RF GUN and checking for accuracy before packing for shipping. Lowes Home Improvements, Dallas, Texas

Customer Service Associate Jul 2005 - Oct 2005

• Assisting customers with returns, processing credit applications, setting up delivery times, faxing invoices to the correct department and answering phone call from customer with issues or questions. Budget Car Rental,

Returns Customer Service Agent Feb 2004 - May 2004

• Checking in returned vehicles with an RF GUN and fixing exchanged vehicles contracts. Making copies and faxing invoices to the correct department.

• Helping customers with any questions or problems with vehicles. Eckerd Drug Stores, Irving, Texas

Customer Cashier Jan 2000 - Jul 2001

• Running the register, stocking, and customer service in the Pharmacy.

• Placing medication orders, faxing invoices to the insurance companies. Education

B.A.H Career Training Garland, Texas

Phlebotomy Technician Certification 06/2017

North Texas Christian Academy

Forth Worth, Texas, High School Diploma 2005

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