Customer Service Sales

CARLA PEREZ

CARLATAHIOPEREZ@ICLOUD

.COM

305-***-****

HTTPS://WWW.LINKEDIN.CO

M/IN/CARLA-PEREZ-A986B7B7/

OBJECTIVE

Contribute in increasing

efficiency of the logistic system

through my coordination skills

and experience. As well as

working as a teammate with all

the necessary parties.

Additionally, being able to gain in

a deeper knowledge in the

apparel/garment and

manufacturing industry.

SKILLS

EXPERIENCE

LOGISTICS COORDINATOR / EBERJEY INTIMATES

July 2017 – Current

• Coordinate and monitor inbound/outbound shipments.

• Negotiate competitive rates with freight forwarders and select the most effective logistics providers.

• Work closely with international freight forwarders, carriers, and broker to resolve any issues that may arise.

• Coordinate and schedule the entire logistics process for international trade show shipments. Ensure that shipments meet cutoff and arrival to destination.

• Work closely with production/ Customer service, making sure WIP PO’s for all vendors are on time and within our delivery window.

• Review and prepare import/export documentation in adherence with USCBP and USITC guidelines to ensure compliance with regulatory agencies.

• Understanding of Duty Drawback program implementations. IMPORT-EXPORT COORDINATOR / NAUTICA CARGO

March 2016 – July 2017

• Responsible to coordinate and arrange LCL/FCL/AIR shipments from beginning to end.

• Prepared Bill of Lading instructions, and file AES reports.

• Prepared import/export documentation per transactions instructions and customer requirements.

• Handled Custom Service issues as needed.

• Entered all order information in SOP with a very high level of precision.

• Handled pricing information and releasing invoices.

• Ensured all documentation was received timely.

• Checked documents, made necessary corrections and distributed them to corresponding agencies in time. 2

Ability to work under pressure,

in a fast paced and high

performance environment.

Strong understanding in Logistics

Compliance. Excellent follow-up

skills and ability to evaluate

workload and plan accordingly.

Fully bilingual. (English and

Spanish).

SALES ASSOCIATE / NEIMAN MARCUS

October 2011 – January 2016

• Maximized on client management applications to increase sales and productivity.

• Analyzed products sell through reports and identify areas of opportunity.

• Managed vendor relationships for Helmut Lang and Rag & Bone as a Brand Specialist.

• Produced monthly analysis of clientele feedback and sales.

• Assisted with specialty merchandising and facilitated floor organization.

• Built long term relationships with customers and maintained high customer service ratings.

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION,

INTERNATIONAL BUSINESS / AUGUST 2016

Florida International University, Miami, FL.

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